Manager IT Planning & Technical Support Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Seemran Hicks

Seemranhicks.08@hotmail.com

(750) 629-2021 (M)

PO Box 312

North Troy, DA 11202

OCCUPATIONAL GOAL: To obtain a virtual career to maintain economical responsibilities and assist with sustaining our planet.

WORK EXPERIENCE

THE LONG ISLAND RAIL ROAD COMPANY:  June, 1988 - April 2010

Manager-I.T. Planning & Technical Support:  8/01 – 4/10

• Organize daily functions implemented by the IT Analysts, supporting thousands of internal and external customers to ensure computer hardware, software, peripheral & supply requirements are achieved

• Develop, educate, and train subordinates, while monitoring their performance in which to ensure the team works cohesively with all internal and external customers

• Remotely manage a staff that supports approximately 2,000 users including the evaluation, procurement, inventory, scheduling, planning and implementation of methodologies necessary to complete various projects within the department budget and NYS Office of General Service (OGS) guidelines

• Evaluate hardware and software user requirements and recommend appropriate technological solutions based on needs

• Developed a computer software/maintenance licensing database to ensure LIRR compliance and provide valuable reporting information to fulfill business requirements within IT Governance guidelines

• Provide on-going support and administration to all PC/LAN office automation users

• Implement appropriate controls and procedures to safeguard LIRR information resources

• Evaluate internal/external customer requirements, coordinate meetings, and recommend appropriate technological solutions to operate efficiently end cost-effectively

• Develop, monitor and control the departmental operating budget and capital expenditures. Provide monthly and quarterly reports to the Director(s), providing an analysis for variances

• Assure LIRR maintains state-of-the-art PC/LAN technology and communicate the information to the internal customers

• Provide on-going administrative and technical support to IT Management team while keeping them abreast of all current and anticipated problems in a timely manner and recommend viable solutions

• Promote a safe working environment by adhering to corporate policies and procedures

• Develop a means to properly dispose computer equipment/accessories while keeping environmentally safe to sustain our planet by “Going Green” while maintaining employee security in accordance with NYS mandates

• Coordinate the procurement of all LIRR microcomputer, LAN, peripheral hardware, software, supplies, disposals, removals and replacement of expired leased copier equipment and ensure timely payments

• Interface with various levels of personnel at LIRR, MTA agencies and external vendors

Information Services Analyst:  9/98 - 8/01

• Manage blanket order procurements of all LIRR micro-computer hardware, peripherals, computer supplies, copier equipment, software licenses and maintenance

• Assist Manager and Assistant Director by preparing worksheets and/or reports reflecting cost estimates of copier equipment

• Coordinate delivery and payment of leased copier equipment for all departments

• Analyze and Maintain Inventory of copier equipment, computer hardware and software (licenses/maintenance)

• Prepare monthly reports and analysis based on departmental compensated time

• Provide guidance with Access databases I designed to support administrative/system activities (ie. RQ tracking and software databases)

• Evaluate user requirements for software/supplies/hardware and recommend or provide solutions

• Research and resolve problems delegated by Manager and Assistant Director

• Maintain supplies/hardware necessary to handle emergency stock for critical PC/LAN components

Accounts Payable Acting Supervisor:  4/97 - 6/97

• Supervise analytical and clerical staff to ensure accurate and timely payments

• Interaction with various user departments to resolve problems that arise

• Supervise the preparation of monthly journal entries and corresponding analysis

• Handled administrative duties such as payroll, and training of personnel

• Assist with processing corporate travel-related expenses

• Troubleshoot vendor payment concerns while maintaining good relations with various contractors

Accounts Payable Senior Analyst: 10/93 - 9/98

• Instruct, train and audit clerical staff in timely payment processing

• Prepare Inventory journal entries, obsolescence reports and perform analysis of same (millions of dollars)

• Execute and analyze electronic transfer of invoices and purchase orders (EDI)

• Audit and prepare invoices for payment; monitor and maintain cash management and aging reports

• Resolve invoice/purchase order discrepancies; troubleshoot problems within the A/P Auditor function

• Investigate and optimize usage of various computer applications and software packages to properly maintain reports and enable payment processing

• Successfully completed special projects when delegated by Supervisor/Management

Accounts Payable Auditor: 5/89 - 10/93

• Audit payments to ensure the integrity and timeliness of all Accounts Payable documents, in accordance with Prompt Payment Legislation

• Create PC applications to automate and control manual information

• Compile and report payment and invoice aging statistics, accompanied by freelance graphs

• Monitor, control and audit vendor liabilities during payment process (approx. 250 invoices/$2.1 M nightly)

• Audit and process for payment all Claims and Suits, Legal, Health and Welfare and Priority type payments

• Control monthly medical reimbursement disbursements for LIRR pensioners (approx. 985/$60K)

• Perform miscellaneous duties including account analysis; monthly journal entries; accruals

• Handle projects as delegated by Asst. Manager and Manager of A/P

Accounts Payable Analyst:  6/88-5/89

• Process and audit payments for utility bills, employee memberships, commissary bills, trailer rentals etc.

• Research and apply vendor credit memos; Investigate and resolve all types of vendor disputes

• Assist various LIRR departments in monitoring and controlling invoices sent to them for approval

• Performed all duties of A/P Auditor during the incumbents maternity leave

PRIOR WORK EXPERIENCE: 6/87 - 6/88 - Knogo Corporation, Hauppauge, N.Y. 11788

• Staff Accountant — General ledger preparation and analysis pertaining to multi-national divisions; including financial statements, journal entries, analysis and year-end audit processes.

COMPUTER EXPERIENCE

> Web Applications

• New Order Tracking System (NOTS) - Ruby on Rails [RoR]

> Server Applications

• Procurement Logistics System (Citrix-based)-Extensive, daily use & knowledge of the PLS system

• Hewlett Packard (Peregrine) Service Center — Resource to maintain computer hardware and peripheral inventory and research service requests & trouble tickets

• GroupWise (Novell-based) - E-mail client

• Cullinet (Rumba-based)-ln-depth experience with the Accounts Payable, General Ledger and Purchasing modules; familiarity with On Line Query (OLQ) report writer

> Personal Computers

• Hardware used - Compaq Prolinea, Packard Bell, IBM PC’s, Wang, Dell, Toshiba, Sony

• Software utilized - Windows 7/XP/2000/98/ME; EDI; Lot us; Focus; Freelance; DOS; DataEase; GroupWise; Access; PowerPoint Excel; Word; Visio Pro; Acrobat Pro; Publisher

EDUCATION

> Wilson Tech-Boces Western Suffolk

2/24/03-6/25/03-A+ Operating Systems Technology (DOS/Windows Module)

2/25/02-5/20/02 Certification Preparation Core

10/1/01-1/14/02-Computer Repair, Peripherals and Application

2/28/01 -5/23/01-Computer Electronics/Construction

> Novell 2/28/01-Briefing for NYS Contract Members

> Plattsburgh State University of New York:   Earned B.B.S. 1987, Major - Accounting

Download Resume Format