Director of Ministries Sample Resume Format in Word Free Download

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Sanque Lynn
sanque.lynn.02@gmail.com

610-759-2511

 

Nick’s high quality work ethic and performance-based coaching style drives Teams to succeed.

When you need it right and need it on time, Nick is efficient, effective and enthusiastic.

Professional Skills and Qualifications

·         Senior Management expertise launching and leading large scale and high volume critical application projects in startup and industry leading organizations

·         National Public Speaker and accomplished Corporate Representative gifted at internal and external executive level planning, reporting, forecasting, and training in global and specialized service oriented environments

·         An effective Senior Technology Solutions Manager, Professional Mediator and Professional Life Coach who facilitates positive productive communication and collaborative performance among entire project teams and organizations from the C-level to the end user

·         Recognized Information Technology and Telecommunications Subject Matter Expert (SME) with over 12 years Senior Consultant experience in remote and onsite roles

·         Technical and Managerial specialization in designing, installing and repairing hardware; developing, writing, deploying and maintaining software; providing end-to-end customer focus, support and training; managing processes that lead cross-functional teams to meet and exceed initiatives

·         User friendly executive with uncompromising integrity, high energy work proficiency, advanced critical thinking skills, strategic planning capabilities, an aggressive and successful problem resolution track record, a zealous willingness to acquire and excel at new skills and overcome challenges, the drive to succeed, a heart to serve

Professional Tool Chest

·         IT Project Management (8+ years) - Enterprise wide SDLC implementations and nationwide system infrastructure installations, deployments, integrations, and upgrades. Large scale application design, development, release and implementation on time, within budget.

·         Wireless Project Management (5+ years) – Wireless site installations, upgrades, additions, and integrations. Network rebuilds. Geographically dispersed teams. GSM, TDMA, UMTS, 3G

·         Program Management and the design, development, quality assurance, testing, deployment and implementation of critical performance applications in service oriented environments (20+ years) - Call Center, Cell Site, Data Center, Database, E911, EDI, Infrastructure, IVR, LAN/WAN, LSR, Networking, Outside Plant inventory, Switch Management, Systems Operations, Telecom, VoIP

·         Application Development (10+ years) - Certified Programmer, ASP.NET, C, COBOL, CSS, Flash, Java, JavaScript, J2ee, 

L, DHTML, XML, FORTRAN, SQL, UNIX, Visual Basic, VB.NET, Web, Apache

·         Web Development (9+ years) - Design, development, deployment and project management of large-scale, mission-critical E-commerce web sites and web applications that are detail oriented and data driven.

·         System engineering, analysis, and design (10+ years) - MCPS, MCSE

·         E911 Subject Matter Expert (14+ years) - Wireless, Land line

·         Telecommunications Subject Matter Expert (20+ years) - Comprehensive knowledge of industry, service providers, stakeholders, vendors, customers, government entities, processes, procedures, regulations and the emerging technologies surrounding the telecommunications revolution

·         PM tools/methodologies – Professional Mediator, Professional Life Coach, Agile, CCPM, Lean, Microsoft Project, PMBOK, Primavera (P3e), SDLC, Six Sigma, Scrum, Waterfall

·         Applications expertise – Access, Adobe CS5 Master Collection, Clarity, Excel, Expression Web, Visio, FrontPage, Microsoft Office Professional, MS Project, Outlook, PowerPoint, Remedy, MS Word, Internet

·         Communication expertise – Internal. External. Cross cultural. International. Media. Public affairs. Local, regional and federal government. Customer. Vendor. Technical. Non technical. Onshore. Offshore. Detail oriented. Professional Speaker. Professional Author. Relational.

Professional Ladder

Mount N                                                                                                                       4/99 to Present

Director of Ministries – International Support Services for Nonprofits and Caregivers – Helena, MT

Providing executive management of planning, program development, budget resolution, project costing, marketing strategies, contract negotiations, project delivery ($14M+), and product delivery and reconciliation, Nick leads international speaking engagements, writes internal and external articles (technical, business strategy, marketing, training, inspirational), offers counseling, owns and manages two retreat facilities. As the Technical Project Manager (SME), Nick provides oversight of all technology projects, information systems and system enhancements; directs the design, development, deployment and implementation of internal and external web sites, web applications and creative media; and consults as a Senior IT/Telecommunications Consultant.

Nick Nickerson
Page Two

Yoh IT (Consultant)                                                                                                      8/02 – 12/07

Wireless Deployment Manager/E911 Subject Matter Expert (SME) - AT&T -  Redmond, WA

Joining this National PMO Team as the E911 SME, Nick instituted programs and procedures to bring AT&T’s Wireless E911 Program into compliance with federal regulatory standards and project initiatives, facilitate communication between the different branches and management levels, and provide leadership for ongoing compliance. Following a $2M+ involuntary contribution to the U.S. Treasury for non-compliance, AT&T contracted Nick to help overcome the breakdown of communication from the CXO level down by redefining the corporate communication structures and processes. Because of Nick’s superior performance, AT&T extended his original 3 month contract to 5 years to utilize his skills throughout the project life cycle. Hailed the Guru of Problem Resolution, Nick successfully managed cross-functional and geographically dispersed teams of engineers, developers, technicians and testers to complete national roll outs of multiple $1M+ simultaneous projects involving over 150 projects and call centers. Deploying involved extracting, analyzing, documenting and interpreting data; streamlining processes, policies and procedures; ensuring key metrics were maintained and compliance was enforced; establishing, forecasting, tracking and reporting project status to all management levels; training end users; and providing technical expertise and oversight.

inCode Telecom (Consultant)                                                                                      2/02 – 7/02       

Wireless Telecommunications Learning Consultant/E911 SME - San Angelo, TX 

Utilizing his E911 SME expertise, Nick created E911 Phase II Integration and Deployment Project Plans and online training materials/courses for the wireless telecommunications industry, trained consultants on implementing wireless E911, researched issues and obstacles surrounding E911 Phase II deployments and identified methodologies and solutions for overcoming them.

COMSYS Information Technology Services (Consultant)                                                         1/00 – 1/02

IT Project Manager – XO Communications -  Broomfield, CO

Providing IT Project Management for XO Communications eGateway, Nick effectively managed a matrix team of Analysts, Developers, and Quality Engineers to launch, track, document, report on and complete eight large scale projects ($6M+) in less than eleven months. The eGateway is the multiple web-based systems and applications used by call centers to provision service for XO customers - E911, local number portability (LNP), and local service requests (LSR). The stringent timelines of this project highlighted Nick’s can do spirit, effective problem resolution and communication skills, and leadership abilities that positively impact all involved teams and management levels to work together. All goals were met.

Project Manager/Operational Support Systems (OSS) Program Manager/E911 SME –  BBO - Falls Church, VA

Hired to establish and become the internal and external face and C-level advisor of the E911 program, Nick developed processes and procedures for 911 network implementation and ALI provisioning for VoIP network; provided corporate training; and planned, developed, implemented, and tracked project plans for a nationwide 34 MSA deployment schedule. As primary liaison between Voice Product Development and OSS, Nick developed, gathered, and communicated system requirements from provisioning to customer care to infrastructure to billing to tracking development and implementation progress and timelines; led teleconferencing engagements internally and externally; and acted as the Corporate Representative to AT&T, Bell South, SBC, Qwest, Sprint, Verizon and the Public Safety community.

Manpower Temporary Services (Consultant)                                                               10/99 – 11/99

Systems Engineer - GTEDS – Verizon - San Angelo, TX

Nick managed the development, implementation and customer support of Y2K upgrades and enhancements to the external database interface process of all E911 installations. 

General Telephone Equipment (GTE)/GTE Data Services (GTEDS) – Verizon                          4/88 – 4/99       

Systems Engineer/Systems Analyst – GTEDS –  Verizon - San Angelo, TX

Receiving the GTE Individual Excellence Award twice, Nick led management and development teams in designing, developing, implementing, upgrading and supporting 200+ E911 and ALI provisioning systems nationwide. Provided direct customer support internally and externally. One of three chosen to develop, code, test, deploy and support the original E911 program. The man credited with the conception of E911 was provided a budget and allowed to organize a team to create it. Nick’s exemplary performance on the MARK project afforded him the honor to be selected as a member of this elite team. While on the Team, Nick conceived and developed the Wireless E911 Database Interface. High visibility project. Radar connected directly to the CXO level.

Nick Nickerson

Page Three

Programmer Analyst/Programmer/NRD Programmer  – GTEDS – Verizon - Temple Terrace, FL

Nominated for the GTE President Team Leadership Award, certified as a Professional Programmer, and receiving GTE’s Ounce of Quality Award twice, Nick was the Telephony SME selected (one of thirteen SME’s chosen corporate wide) to bring GTE COSMOS MARK – a $93M+ Mechanized Assignment Record Keeping database of outside plant and central office switches - in house. Nick’s accomplishments: Communicated complex processes effectively to technical and non-technical management and co-workers. Provided constant communication and translation of the status needs, risks, mutations and milestones of the program to all levels. Learned new programming languages while rapidly progressing to production speed with intensive deadlines and initiatives firmly in place. Completed an intensive corporate training program (NRD) – COBOL, FORTRAN, Fundamentals of Programming, Hardware, Inspections, JCL, MVS, Organizational Team Building, PANVALET, Project Control Methodologies, Quantitative and Logical Methodologies, TSO/ISPF, VSAM, etc. Analyzed and documented FORTRAN code. Produced unit, linkage and system test scripts in ATS.  Enhanced and maintained GTE's IVR system for external voicemail. Interviewed users and developed user profiles from internal reports. Analyzed and documented programs and central office conversion processes. Produced manual test scripts. Performed central office conversions which involved analyzing customer requirements, designing new CO’s within strict time constraints, resolving issues in real-time environments, and providing direct customer support.

Service Installer – GTE – Verizon - Tampa, FL

Consistently receiving the Monthly Top Performer Awards in quality and productivity, Nick completed business and residential phone service installations and repairs; interfaced with customers to troubleshoot installation and ensure satisfaction; and gained experience with cable splicing/bonding, facility maintenance, central office operations and telephony fundamentals.

Professional Development

CLASS - Graduate - Professional Leader, Author, Speaker

TeKnowlogy Education Centers - Microsoft Certified Systems Engineer, Microsoft Certified Product Specialist

GTE Data Services - Certified Professional Programmer

Nova - BS Professional Business Management

HCC - AA Business Administration
Member of Who's Who Among College Students, Outstanding Young Men of America

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