Customer Relation Manager Sample Resume Format in Word Free Download -->

Customer Relation Manager Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Pierre Andruson
422 Arms Vally
Farmington, MN  22110
pierre_a29@gmail.com
Home: 612-521-7950
Mobile: 612-991-8788


My background includes building excellent customer service strategies and process improvements in banking, importing & phosphate industries. With more than 20 years diverse experience, I have been promoted into positions of greater responsibility that demanded broad-based knowledge of the rules and regulations pertaining to the movement of cargo throughout the United States as well as knowledge of a diverse line of materials for the food, nutritional & pharmaceuticals industry.

Business Qualifications


¡  Customer Service/Satisfaction
¡  Databases/Spreadsheets
¡  Account Setup
¡  Documentation
¡  Supplier Relationships
¡  Client Needs Assessment

Professional Experience


MaHARAM fABRIC  –  Hauppauge, MN

2008 - 2009

 

Inside Sales / Customer Service

¡  Complete support for respective territory sales managers for all Australian and Japanese customers for an international fabric company.

Budenheim/GALLARD-SCHLESINGER INDUSTRIES, INC. – Plainview, MN    2004 - 2008

Inside Sales / Customer Service


¡  Complete support for respective territory sales managers.
¡  Primary territory contact of customers for Southern & Pacific Northwest USA.
¡  Handled order entry, confirmed dispatch dates, and make changes to orders as needed.
¡  Advised inventory coordinator of increased or decreased customer demand for material.
¡  Sent documents, data sheets, and certificates to customers upon request
¡  Prepared price quotations for current or new potential customers.
¡  Handled credit notes, debit notes & rebates to customers.
¡  Handled over 20 accounts with monthly sales over $1 million.
¡  Provided customers with answers to questions they may have concerning materials that we supply
¡  Acted as liaison between technical support manager, sales manager and customers.
¡  Pierre Andruson
Page Two

SCHENKER-STINES LOGISTICS-  Freeport, MN
    2003 - 2004

Traffic Coordinator


¡  Coordinated air and ocean shipments for final delivery into the United States.
¡  Prepared incoming freight files as pre-advices are received.
¡  Advised customer on location of freight through e-mails and personal calls.
¡  Overviewed documentation procedure to ensure deadlines and commitments are met.
¡  Daily contacts with U.S. Customs to verify status of entries, updates and cargo holds.


BUDENHEIM/GALLARD-SCHLESINGER INDUSTRIES, INC. – Garden City, MN
2001-2002

 

Import Traffic Manager


¡  Coordinated delivery of containers throughout the United States from GermaMN.
¡  Prepared documentation for customs brokers & warehouses in advance of containers arrival into port.
¡  Created database to maintain and track existing accounts and update new accounts.
¡  Inputted all shipment information from purchase order and made necessary amendments.
¡  Reported to Chief Financial Officer monthly to amend all balance discrepancies for the past month.

 

CANADA MARITIME AGENCIES LTD. – Lake Success  MN
1995 – 2001
Import Traffic Coordinator/Manager
Canadian shipping line that dealt with the importation of freight containers into the northeast United States

NATIONAL WESTMINSTER BANK USA – Plainview, MN                                              1988-1995

Customer Service Representative/Collections and Operations


Handled various positions with in a branch banking atmosphere during my 7 year tenure

Education

HOFSTRA UNIVERSITY – Hempstead, MN        Nassau Community College-Uniondale, MN
Major: International Business – Candidate           Associate Degree in Liberal Arts

Training and Development

ISO 9002 Certified
Hazardous Materials Training

Technology Summary

Operating Environment – Windows XP & Vista
Office Productivity Software: Microsoft Outlook, MS Word, MS Excel, SAP, AS400 & Internet


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