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Benden Watson
5511 Oak Grove #205
Waterbury, SN 50120
735-706-2215
Role: Change
Management Lead /Training Facilitator/ Curriculum Development Specialist
Experience Summary: I have demonstrated the necessary fundamental of Business
Analyst, Instructional designer, Change Management and Trainer for over 15
years within SAP, PeopleSoft, and Seibel. Responsibilities included: training,
facilitation, courseware development, classroom management, analyzing learning
needs, and enhancement changes for an optimal learning experience on large
implementation projects. I have the capability to lead participants
through all phases of the learning process, including pre-training awareness
and education, training deployment, logistics for skill and knowledge transfer.
Skills Summary:
·
Full life cycle trainer:
created templates, developed courseware, developed ILT, CBT, VILT, job aids,
help files T-3, SAP and IBM LMS functionality & compliance knowledge.
·
SAP Solutions: 7.0v,7.2v, FI
/CO, AP, AR, GL, FM,MDM,SD,SCM,ERP,CRM,HCM, HRIS System, SAP (testing client
UTR, UDM, UPM ), SAP HCM (Workforce Process management)SAP-PS
·
PeopleSoft Solutions: 8.8 ,9.0,
9.1 HRMS, Change Management ,HCM, ELM,GL, AR/AP,BI, AM, PC, T&E,E-Procure, T&L
,PY, Benefits, Inventory, PO, Treasury
·
Oracle Hyperion 9.3v
·
Corporate Training, Bank
Training, Public Sector Training, Train-the-Trainer
·
On-Demand w/SAP, Captivate,
Camtasia, E-room, SharePoint, View
Central, Snag It Web EX, Go to Meeting, Adobe Connect, Iportal , PMRX
·
Microsoft Office products
(Word, Excel, PowerPoint) intensive or progressive experience,
·
U-Perform, UPK 3.5, 3.6.1,
HPQC/QTPC
Experience:
Ciber, Inc : 09/11- 1/12 (perm
employee)
Greenwood village, CO
Duties: 09/11-11/11: PeopleSoft 9.1 Change
Management lead for City of Spokane, Washington (Public Sector) Experience
includes project management, curriculum development and delivery, instructional
design, and organizational development. With specific experience developing and
delivering training solutions for PeopleSoft HCM and Financial modules, as well
as using instructional tools like Captivate and UPK. I am
able to market key ideas and concepts and develop concise and informative
communications and presentations that facilitate education, increase knowledge,
and enhance understanding and acceptance of change from executive through user
levels. Collaborated with project team members to solve
business and technical problems, Managed and prioritized project activities
with HR, Payroll, Time & Labor leads, Participated in Executive Committee
meetings held by the HCM Program manager, Facilitated communications among
various stakeholder and internal client groups
and collaborated with testing
team lead in the use of Rational tool to log and track testing defects. City Newsletter editor, UPK editor and
Trainer and assist with other various technical duties if needed.
·
Served as an advisor to the Project Manager and Project
Team for Change Management and Training efforts
·
Assessed the City’s readiness for change
·
Developed change management and communication strategies and
plans
·
Worked with implementation team to identify
change impacts.
Duties-12/11-1/12: SAP HCM
Change Management lead for city of Sacramento, California, The State Controller
Office (SCO) The
State Controller’s Office (SCO) is requesting me to assist in the development,
validation and documentation of SCO’s Preliminary Future State model. The
services will comprise the “as is” organizational state and “to be”
organizational design, structure and workforce staffing model in support of a multiple
wave implementation and deployment of MyCalPAYS. I have the understanding that
the scope of this project includes the transition of both legacy and project
team staff into an operational model that can support two systems, including
associated business processes.
·
Designed and developed training for various SAP modules including,
Finance, HCM, Sales and Distribution, Employee Self‐Service Portal,
Geospatial, Management Information Services, and Logistics modules.
·
Designed and developed online education games to facilitate
understanding of various SAP modules
·
Developed Change Awareness/Management Communication
materials
Inter-Public Group:
05/2011- 7/2011 (contract trainer)
New York, NY
Duties: Hired to IPG ERP practice as a Senior SAP
Consultant to assist clients with SAP implementations and upgrades.
Specialties include; training planning, training curriculum development,
training facilitation and training management. To ensure that the right people
have both the confidence and the competence to successfully transition into
their new roles following system implementation while develop and deliver SAP
training materials that provide appropriate process and technical knowledge
tailored to specific end user groups within the Ad agencies.
·
FI/CO and other financial
core modules also HCM/HR Payroll
(PY-US):
·
Assigned wage types to
symbolic accounts for posting in FI/CO
module
·
Integrated Benefit (BN :) plans with Payroll using wage types.
·
Storage of WIN’s (work
instructions) and other developmental source material upload to Iportal.
Accenture/BHP Billiton: 01/2011-03/2011 (contract trainer)
Houston, TX
Duties: Instructional design of implementing
SAP 7.2/ECC 6 core FI modules such as, Cash Accounting, Project Accounting,
Fixed Assets and other related tasks which included Master Data Management,
Materials Management and BO/BI performance
of in-memory computing, which helped speed up analysis and make data more
accessible. Creation of training materials, assisting in the development of job
aids and supplemental materials, creating Client’s training data and
activities, along with teaching assigned course. The assignment requires the
utilization of SAP LMS, HPQC/QTPC to record scripts for training scenario,
creation of activity workbooks and data sheets. It was important that all
material created was uploaded to E-room for storage.
·
Developed
a cohesive understanding of the business process areas to support employees.
·
Partnered
with consulting and state management to gain understanding of project
direction.
·
Delivered
Instructor Led Training (ILT) to educate and inspire employees, using the
appropriate instructional design methodology and the application of the
appropriate learning strategies to solve business problems.
·
Facilitated
sponsored transition center workshops to define business and performance issues
relating to professional and skills development needs of employees.
Apex System/GenOn Energy: 11/2010-12/2010 (contract
trainer)
Houston,
TX
Duties: Training lead and Business
Analyst for end user knowledge transfer
into SAP 7.10/ ECC 6.0 enhanced conversions from Hyperion was done utilizing
team knowledge and experience to develop material for FI/CO, GL, and
other core accounting modules. I was trained in Project Systems with the
understanding of PBF
(Public Budget Formulation and SAP Investment
Management. The training material was developed using PowerPoint 07and UPK.
This leadership includes driving a team of 3-5 thru the Build, Test and Deploy
phases for the global energy products with this SAP implementation. My duties
also include responsibilities like; data
integration, which can deliver the ability to combine data from multiple
sources; populate a data warehouse expediently; and leverage ad hoc, advanced,
and drilldown analysis. I’m involved in various business operations and helped the organization to
achieve cost-effective production with increased quality, efficiency and
satisfied customer service. Involved in documenting the business process by
identifying the requirements and also involved in finding the system
requirements due to my wide knowledge in SAP while having the capability to
utilize SAP LMS.
·
Developed
a change management strategy based on a situational awareness of the details of
the change and the groups being impacted by the change.
·
Identified
potential people‐side risks and anticipated points of resistance, and develop
specific plans to mitigate or address the concerns.
·
Conducted
readiness assessments, evaluated results and present findings in a logical and
easy‐to‐understand manner.
·
Developed
a set of actionable and targeted change management plans – including
communication plan, sponsor roadmap, coaching plan, training plan and
resistance management plan.
·
Active
and visible coach to executive leaders who are change sponsors.
·
Created
and managed measurement systems to track adoption, utilization and proficiency
of individual changes.
·
Identified
resistance and performance gaps, and work to develop and implement corrective
actions.
Technical One/CSC: 06/2009-11/2010 (contract trainer)
Beavercreek, OH
Duties: Hired to provide high
level instructor-led training to end-users utilizing PeopleSoft modules
ensuring maximum job performance. I also utilized my deep knowledge and
experience in PeopleSoft 9.0 HRMS assisting HR
in course tracking and enrollment application, designing, developing user
interface manuals and ILT’s. I also assisted by standardizing and consolidating
workforce related processes. The excellent facilitation skills I was trained
with to ensure the objectives and goals were reached. Other
responsibilities included, training development tools such as Captivate & UPK
3.5 (simulations), PowerPoint, Word, PeopleSoft LMS knowledge.
- Assisted in project management and planning efforts for
design and deployment of PeopleSoft applications and upgrades.
- Prepared reports, schedules, business requirements,
client agreements, flow charts, and test plans.
- Supported customization production efforts for accounts
payable module; developed queries.
Accenture/ Exelon Energy:
09/2008-03/2009 (contract trainer)
Chicago & Philadelphia
Duties: Assigned to provide and demonstrate Oracle-Hyperion (FM)
expertise. This included training and support to customer end-users, lead
personnel and management while working with the SME’s to identify user
requirements. I was part of the team in facilitating adult learning
within classroom, desk side and documentation creation. Furthermore, I
assisted with the transition from Business Objects (BO) along with
cross-training. I managed pre-and post-class activities, i.e. class
agenda and assessment test. I developed and/or edited training materials,
quick reference guides and other documentation (via UPK, Word and
PowerPoint). The material included Share Point portal training; basic
navigation, setting up and customizing, managing permissions. I also
assisted training of HR with Oracle HMC for Time and Labor, travel and expense,
IBM LMS (automated task, email notifications, managing of training, tracking
and updates, etc.
·
Oracle-Hyperion (FM) Reporting Tool
Set
·
Essbase Cubes
·
Relational Tables, Queries, Pivots,
Charts, MS Excel “Add Hoc” capability
·
Interactive Reporting (IR)
·
Smart View
·
Financial Reporting (FinRpt)
Consulting Partners/FedEx: 01/2008-04/2008 (contract trainer)
Plano, TX
Duties: PeopleSoft 8.8 trainer with administration
functions to end users. This included client-site logistics for end
client. I delivered knowledge transfer support to end user, SME and management
for understanding of basic navigation. Responsible and assisted the user to
perform daily operational task for HR, Core Accounting functions, Time and
Labor modules. Lead training on the project for consultants regarding all
timekeeper configurations, best practices, training, and setup questions and
SharePoint LMS to monitor training progress, schedule training and reports. I
would also develop training documentation (user guides, assessment test
questions and training manuals) and development of training simulations for the
end user and train-the- trainer sessions.
Profit Stars/Jack Henry: 06/2007-11/2007 (perm employee)
Allen, TX
I was assigned to provide instructor-led
training for financial institutions and merchants which include client-site as
well as in-house training via WebEx. I also created subject matter
documentation, curriculum updates and view central administration (LMS) duties
related to training logistics, registration, streamline workflow and
scheduling. Those duties included experience in WBT’s to build interactions,
pop-ups, integrate simulations for end-user understanding and with the creation of training material
utilizing U-Perform, Captivate, and storing documents (SharePoint).
·
ACH transactions
·
Check Collect Recovery
·
Remote Deposit capture
·
Customer Relationship
Management
Spherion/ Cadbury Schweppes: 12/2006-04/2007 (contract trainer)
Plano, TX
I was
assigned to provide end-to-end customer service process and training of CSR's
with respect to processes and assisting department manager and supervisors in
various areas including, the timely and accurate processing of AP, wage
garnishments, organization assignment ,reporting and SAP LMS. I was utilizing
SAP HRIS system (HR module, PS controls, PY module and MDM module to improve
the accuracy of the enterprise-wide data that carried out business analytics
and reporting and, in turn, helped to improve the accuracy and efficacy of the
business.
·
Course Summaries
·
PowerPoint Slide Packs
·
WBT Slide Packs
·
Instructor Guides
·
Evaluation/Assessment forms
Shirley Hollywood Inc / Key
Bank: 06/2006-11/2006 (contract trainer)
Cleveland, OH
I was
assigned to provide instructor-led training logistical support of client-site
arrangements for delivery of training methods, end user, and
supervisor/management personnel. I was tasked to perform classroom style
training for basic Siebel CRM navigational skills to perform daily banking
operational tasks and responsibilities. Other responsibilities included
creating documentation (user guides, assessment test questions and training
guides On-Demand Training simulations) for end users and other trainers. I
would travel to various locations throughout the United States and perform many
different training classes for various departments including; bank branches,
sales teams, financials department (mutual funds, pension programs and stocks)
and corporate executive teams.
·
Provided seamless
integration between Microsoft Outlook and Siebel CRM
·
CRM data validation
at the user's desktop
·
Data between the mail
application and the CRM application
·
Exposes non- native,
CRM data (eg Accounts, Opportunities) within the desktop
·
customization and
provide offline capability
Technical One Consulting /
Commonwealth of PA: 04/2004-05/2006
(contract trainer)
Philadelphia, PA
I was assigned to develop, design, and conduct
training utilizing the PeopleSoft 8.0 software solutions for various
departments governmental: employees, leads, supervisors, and managers. I
provided training of best practices utilizing personally created and wrote
training documentation, including user guides, job aids, CBTs, and exercises
for large-scale system implementation. Analyzed audiences to determine
abilities, skill levels and job processes; Worked closely with trainers and
subject matter experts to set learning objectives; Developed instructional
design documents, project plans and timelines. I also presented Classroom
Training PeopleSoft and conducted Train-the-Trainer session for 25 instructors.
I also configured UPK simulations and Navigation.
- Assisted in project management and planning efforts for
design and deployment of PeopleSoft applications and upgrades.
- Prepared reports,
schedules, business requirements, client agreements, flow charts, and test
plans.
- Supported
customization production efforts for accounts payable module; developed
queries
Thompson Banker/Merrill Lynch: 03/2003-2/2004 (contract trainer)
Princeton, NJ and Plano, TX
I was assigned to provide instructor-led
training which included: client-site arrangements for end users, SME and
management in classroom & desk side support. Training included
understanding the basic navigational skills, reporting of SAP FI /CO each
include core financial modules and GAAP knowledge transfer to perform daily
operational tasks and responsibilities. My other responsibilities included:
utilizing IBM LMS to track training requirements, monitor training progress,
manage security controls, etc.
·
End user learning curriculum
documentation (user guides, assessment test questions and training guides, WBT,
ILT and CBT) for the end user.
·
traveled to various locations
throughout the United States performing many different training classes
·
PowerPoint slides
·
WebEx,
·
SAP-On Demand
EWING AUTOHAUS Mercedes Benz: Sales & Sales Trainer: 07/ 2001- 12/ 2003 (perm
employee)
Plano, TX
Software Spectrum: Corp Recruiter & New Hire Trainer: 08/ 1996-05/2001(perm
employee)
Garland, TX
EDUCATION:
BBS/ Management Information Systems, Dallas
Baptist University, Dallas, TX 2009-2010
Toastmaster Literary Legend Club Member,
2008-2009
Associates of Business Management at Richland
Jr. College Dallas, TX 2006-2007
Associates of Business Management at El Centro
Jr. College, Dallas, TX 1986-1988
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