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Katies Tygrett
512 Kesburn Circle · Brookville,
NC 52512
Home 504-421-5231 · Cell
504-412-8353 · katies.tygrett@yahoo.com
Senior Technical
Professional
Visionary
and accomplished senior technical professional with over 20 years of
progressive experience supporting manufacturing, distribution and service
organizations.
Repeated success leading technical functions and helping guide
organizations through periods of rapid growth and major restructuring. Expertise in managing projects with
Information Systems, Telecommunications and Customer Service environments.
Adept in evaluating technical needs and offering solutions in business
operations and developing effective roadmaps that enhance the financial
strength of an organization.
Proven ability to bridge technology and business goals to provide
productive solutions. Excellent
communicator, with emphasis on building strong working relationships. Quick learner that rapidly adapts to emerging
technologies. Hands-on skills with the capability of leading a team to help minimize
costs, maximize efficiencies and support long-term business goals.
Project Management · Vendor and Service provider relationships · ROI Maximization Resource\Asset Management · Budgeting, Forecasting and Strategic
Planning
Employee Career \
Team Development · Change Management · Audits · Internal Controls Policies and Procedures · Cisco routers, switches and firewall · CiscoWorks
Lotus Notes
Administration\Development · Client\Server technologies · WhatsUp
SAP ·
Telecommunications, Frame Relay, ATM, MPLS, SIP technologies · Solarwinds
Proficient in all Microsoft products,
including Windows Server\Terminal Server\SQL
Active Directory,
DNS, DHCP · NAS\SAN Technologies · VMWare · Novell
Disaster Recovery\Backups · Helpdesk Management · Citrix · Application Extender
Wireless\cellular Technologies · Internet Technologies, TCP/IP, VPN · Bluecoat web
filter
Avaya phone
systems · Extreme switches · iSeries\AS400 · Business Warehouse
Six Sigma Methodologies · Various cabling technologies (coax, twinax,
fiber, CAT 5 \ CAT 6)
Professional Experience
May 2011 – Current Enterprise
Security Systems, Inc. Brookville, NC
Premiere provider of electronic security products and systems in the
Southeast.
Director of IT
·
Part-time position. Help fill
technology void within ESS by providing IT guidance and direction. Help author\modify IT policies and
procedures, install Windows server, virus protection, Quickbooks, give
recommendations on infrastructure improvements, give guidance on complex
customer installations and network issues.
…continued…
Katies
Tygrett
· Page 2 · katies.tygrett@yahoo.com
1995 – March
2011 CAROLINA TRACTOR and EQUIPMENT COMPANY, Brookville, NC Privately held
regional equipment dealership with 15 locations in 3 states.
Information Systems Manager
·
Reporting to the CFO, effectively managed 10
people and a budget of over $4 million. Implemented\oversaw corporate network
infrastructure and telecommunication operations, including all maintenance,
repairs, and upgrades. Responsible for
the set-up, distribution and installation of all hardware and software.
Implemented\oversaw wireless and cellular devices and technologies, VoIP,
barcoding, corporate internet access and security, imaging, VMWare, NAS\SAN,
email, phone\voicemail systems, disaster recovery plan and backup
strategy. Set IT standards, policies
and procedures. Served on numerous
committees, cost cutting and other project teams.
·
Designed\built
entire corporate network infrastructure, including routers, switches,
firewall, security, telecommunications, virus protection, internet access and
email. Oversaw adding over a dozen new locations
using MPLS, implemented 4-digit dialing between locations and a centralized
call queue for superior customer service.
Maintained and managed rapid business\network growth; number of
facilities grew from 4 to 18, number of users grew from 350 to over 900,
number of servers grew from 5 to over 60.
Implemented server virtualization using VMWare and implemented
corporate storage solution using SAN technologies. Monitored and analyzed network performance
to detect problems, identify inefficient use of computer resources, and
perform capacity planning. Network and core systems had an uptime of over
99.7%.
·
Technical lead in complex SAP implementation and core business
software upgrade. Project improved
business processes and financial efficiencies. Entailed computer upgrades, employee
training, change management, vendor management and network bandwidth
analysis\upgrade.
·
Project lead in bringing SAP and other business software from a hosted
solution environment back in-house. Project included new installation instance of SAP and SAP integration
with other business software, hardware and software procurement, data center
preparedness, vendor management, nightly batch processing, test environment
setup and new backup schedule.
Directed a team of managers and vendors, coordinated weekly meetings,
set goals and strategies to complete tasks within tight timelines. Project was delivered on time and under
budget resulting in over $700k annual savings. Was Carolina Tractor Presidential Award recipient
as a result of this project.
·
Led the purchase and implementation of corporate imaging system
resulting in improved employee efficiency.
Sub-projects included paperless reporting,
improved process workflow and redesign of vendor invoices and automatic
payment processing, which reduced material and labor costs $40K annually.
·
Oversaw or was technical lead on several phone system and network
upgrades. Centralized call queue
project increased customer satisfaction by greatly reducing hold times and boosted
employee morale. Conversion to SIP
technology saved over $100K annually. Projects were under budget, involved
managing multiple vendors and did not disrupt normal business operations
throughout the lifecycle.
·
Oversaw printer project that consolidation and streamlined support and
toner consumption for over 100 network printers. Project resulted in a savings of over $10K
annually.
…continued…
Katies
Tygrett
· Page 3 · katies.tygrett@yahoo.com
1990 – 1995 CARRIER
COMPUTER SERVICES, INC. Cherryville, NC
Subsidiary of Carolina
Freight Carriers Corporation
Distributed Systems Supervisor
·
Supervised department responsible for installing,
supporting, and troubleshooting LAN’s, PC’s, hardware, and software packages
for the entire corporation. Supported
over 800 PC’s and related hardware, 23 Novell LAN’s and 2 Windows NT servers. Globally installed entire networks from
inception.
·
Wrote numerous software programs, including major
systems for Carolina Freight Carriers, C. Grier Beam Truck Museum, Fleetnet
America, and CaroTrans International, Inc.
1988 –1990 Joseph
Montoya, Brookville, NC Supplier of
brake systems for heavy vehicles.
Computer Operator/Programmer
·
Ran UNIX based LAN, which handled over 12000
inventory items and machine maintenance.
Acted as Assistant Supervisor.
Rewrote inventory program, conducted Math and Computer training
classes to employees.
Education & Credentials
|
||
1987 Lander University,
Greenwood, SC
BS
in Computer Science, Minor in
Mathematics Dean’s List
·
Bell Leadership training
·
Numerous Cisco\Domino\Fluke
training classes
·
Numerous Management classes
·
Six-Sigma green belt
|
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