Senior Customer Service Representative Sample Resume Format in Word Free Download -->

Senior Customer Service Representative Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Dalia  Hall
Dalia@Gmail.com
Cell Phone: 203-953-9876 Sunshine Circle
Bridgeport, CT 06001

Summary: A dedicated Customer Service/Administrative Assistant with over 10 years’ experience providing an important service to both the customers and the company by providing great customer service.

Temporary Assignments: 2010-Present Page 2

Tech Depot-an Office Depot Company                                                          Trumbull, CT 8/99-2/10
Senior Customer Service Representative/Receptionist
Receptionist
Answered 4 line Phone System
Greeted Clients/Couriers
Clerical duties Filing/Mailing-Shipping/Sorting
Special Assignments (MS Word or Excel)
Senior Customer Service Representative
Handled high call volume on product inquiries, order tracking, billing questions, payment information, order entry (maintained and exceeded Average Order Value)
Responded and resolved customers related issues via phone or email
Provided shipping quotes for freight orders (pickup/delivery)
Contact Vendors to actively pursued merchandise return authorization
Trained new hires on phone etiquette and how to respond to customer inquires
Filed lost shipment claims with carriers on lost shipments
Worked with other department and vendors to verify product availability and shipments
Received numerous compliments from customers, peers, vendors and management

International Presence Corporation                                                                 Stamford, CT 10/98 - 3/99
Administrative Assistant
Assisted customer with tracking of orders or adjusting of orders
Received incoming calls and directed them as needed
Data Entry of incoming orders
Maintained record of shipping log in Excel
Made collection calls to customer with outstanding balances
Prepared quotes on licensed Presence Software
Created FedEx/UPS Shipping 
USA Resume
 for daily shipments

Color Express/Express Communications                                                       Norwalk, CT 7/95-5/98
Office Assistant
Handled all incoming calls
Greeted Clients
Prepared invoices for completed projects of pre-press work
Bookkeeping - posted all incoming check to proper account
Filing/Sorting of completed jobs and invoices
Maintained, ordered raw material and office supplies
Prepared mailers of sample pre-press work
Computer Skills
MS Word * Excel * Outlook * Great Plains * PowerPoint *
Ms Works*  FileMaker Pro (MacIntosh)
EDI  *ASN (Purchase Orders & Confirming)

Education:
Housatonic - Bridgeport, CT Major: Communication/Journalism
Katherine Gibbs-Norwalk, CTCertificate: Administrative Assistant
Education2Go.Com Certificate of Completion: Medical Administrative Assistant


Various Short-Term Temporary Assignments

Department of Social Services New Haven August - Present
File Clerk
Filing/Sorting/Purging

City of Bridgeport August - 2012
Barcoder
Barcoding new book
CPP
CustomerService Representative July - 2012
Entering PO's via EDI
Confirming PO's via ASN
Filing/Sorting/Storing
3PL
OrderEntry May - 2012
Entering in mail orders

Ledgercare
Data Entry Clerk April - 2012
Entering client bank statement

Healthnet
Customer Service Representative November - 11
Answering incoming calls and transferring to Open Rep

Neopost August -September 2010
Data Entry Clerk
Updating client database with new address from returned mail

People's Bank
CustomerService Representative July - 2010
Answering incoming calls and assisting clients with concerns about their account

References available upon request


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