Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Executive Operations & 6 Sigma
Master Black Belt
University of Georgia
Police
Professional Development
Technical Skills
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Jada Beard
309 Montglen
Court · Greenville , SC 29001 · jada@yahoo.com
864.275.9876
(cell)
Executive Operations & 6 Sigma
Master Black Belt
Continuous
Process Improvement / Structured Problem Solving / Performance Management
Visionary leader
with broad-spectrum management career marked by success leading impressive
projects that impact the bottom line for profit—keen ability to identify
weaknesses and develop tactical actions to improve operational results and profit performance. Core competencies include:
·
Project Planning & Management
·
Strategic Business Planning & Analysis
·
Variance Analysis / Auditing / Reporting
·
Pricing & Negotiation / Risk Management
·
Six Sigma Methodology / Quality Control
|
·
Recruiting & Staffing / Training
·
Forecasting & Budgeting / P&L
·
Procedural Interpretation & Compliance
·
Workforce
Management
·
Field
Operations / Central Office
|
Professional Experience
|
Pyramid
Consulting, Inc.
Management
Consultant – Capital One 7/2011 to present
Worked with the
Credit Accounting departments for the Mortgage Lines of Business to create and document the monthly
regulatory and quarterly financial reporting. Conducted Kaizen events to detail
and document internal processes utilized to compile reporting requirements.
Utilized 6 Sigma and Lean tools to decrease the monthly and quarterly cycle
times to complete and publish the financial reporting.
Consulted on
Consumer Software Applications with existing and new programs in the online
opening of accounts. Work consisted of defining business requirements for
changing/new applications to improve the customer online experience. Applied 6 Sigma tools to develop and document
how software applications worked and to detail what the customer should see and
experience. Wrote test cases to determine if software applications were working
as expected. Updated procedural documents to explain changes made to existing
software applications.
FORD
MOTOR CREDIT COMPANY
OPERATIONS MANAGER – Account
Maintenance / Loss Prevention, 2005 to
2009
Senior role with accountability for P&L, customer
services and satisfaction, strategic planning, development and leadership of 60
staff including five Team Leader direct reports within call center. Responsible
for operations exceeding $7B in receivables. Recognized as “trouble shooting
expert” due to innate ability to identify and capitalize on opportunities for
improvement and growth.
Key role in staff
development, compensation and personnel planning. Oversee regulatory compliance, including
Sarbanes-Oxley, privacy laws, self-assessments, internal audits, as well as
quarterly and annual reviews.
Selected accomplishments:
·
Achieved 21% credit loss improvement
y-o-y with 23% reduction in repossession volume.
·
Center operations consistently ranked #1 in Customer
Satisfaction across North America .
·
Attained 97% of 2006 credit loss budget vs. US over
budget at 103%.
·
Exceeded 2006 US US
Certified 6 Sigma Master Black Belt,
2002 to 2004
Coached and mentored 12 Black
Belts to close 28 projects with hard savings of $41,000,000. Deeply involved in
the deployment of 6 sigma throughout Ford Motor Credit. Trained 90% of front
line supervisors and above as greenbelts.
Selected
accomplishments:
·
Exceeded hard savings budget by 27% for 2003 and 41%
for 2004
·
Co-taught 3 classes of Black Belt Training.
·
Trained and certified 92% of all supervisors and
above as Green Belts.
Certified 6 Sigma Black Belt, 2001
to 2002
Achieved Blackbelt certification in Greenville , SC Greenbelt Greenbelt
Selected
accomplishments:
·
Developed
new process with my 1st 6 Sigma project for vendor relations which
yielded $2.6M in annualized savings and
implemented resource management team to track phone activities of 200+
agents in a call center which yielded $163K in annualized savings.
·
Trained 97% of front lines supervisors and up in
Green Belt Training and Certification.
Project Manager, 1999 to 2001
Co-managed a 12 department
project team to deliver a first to market product combining the Red Carpet
Lease product inclusive of automobile insurance in the monthly billing. Total
team consisted of 41 employees from internal and external sources.
Selected
accomplishments:
·
Navigated
the complex intricacies of merging our invoicing system with an outside
insurance company’s system to produce a single monthly invoice and worked with
legal and regulatory authorities to pioneer the offering of a monthly insurance
premium as part of the customer’s monthly lease payment.
** Prior Career
History with Ford Motor Credit **
Branch Operations
Manager, (1995 to 1998) (Promotion) Credit, Collections
Dealer Account
Manager / Collections Supervisor (prior 1995)
City of Dawson Police
Department-
EDUCATION & CREDENTIALS
|
Master Black Belt and
Black Belt Training (2001 & 2003) – Six Sigma Academy
BA in Political Science (1983) – University of Georgia Athens , GA
AA in Criminal Justice (1980) – Darton College Albany ,
Ga
Pursuing MBA at Strayer University Greenville ,
SC
Professional Development
Participated in “Improving
Education using the Malcolm Baldridge Approach” (2004) ~ Chamber of Commerce
Chairman for United
Way Campaign (2005) Junior Achievement volunteer for 6 years.
Technical Skills
Proficient using
Minitab, Visio, Fidelity, and Debt Manager.
Experience using
Eworkforce Management and Workflow.
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