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Lilly
Daniels
Lilly@hotmail.com
• (321) 482-9876
SUMMARY OF QUALIFICATIONS & AWARDS
·
MBA graduate with solid
background in retail and telecommunications industries with strong experience
in Multi-Unit, P&L Management and Inventory Planning.
·
Received Sales Manager of the year for top sales performance
for AT&T.
·
Received Sales Manager of year award for top business sales
in North Florida for AT&T.
·
Received the President’s Star
Performer award at Sears, Roebuck Co.
·
Ranked as one the top five District
Sales Manager at Sears, Roebuck Co.
EDUCATION
Master
of Business Administration (MBA)
Bachelor
of Science in Criminal Justice (BS)
PROFESSIONAL EXPERIENCE
AT&T,
Orlando, FL
August 2007-March 2010
District
Sales Manager
·
Created action plans for employees
and provide developmental opportunities to increase retention of managers.
Provided guidance to managers in developing and evaluating store employees.
·
Implemented a coaching process to focus on behaviors which
lead to a consistent high performing sales team. Ranked #1 in North Florida
Market 2009-2010.
·
Drove key metrics by ensuring
managers create an environment where store employees are actively engaged in
meeting or exceeding sales and executing key marketing initiatives.
·
Analyzed and managed store’s
P&L, operations, performance tracking areas such as operational compliance,
team dynamics, store appearance, customer satisfaction, and a rolling list of
improvement areas.
·
Increased performance by identifying
gaps in operations compliance and procedures, and provide on-the-spot coaching
to sales and customer service representatives.
Alltel
Wireless, Lake Wales, FL
October 2003-September 2005
Area
Sales Manager Retail Stores
·
Managed, coached, and directed the
daily operations of (160) sales and customer service representatives, and 8
assistant managers.
·
Demonstrated excellent communication to ensure that direct
(and indirect) reports understand their roles and responsibilities by providing
direction on training, coaching, experiences, and resources as needed.
·
Analyzed and interpret district’s
financial data to oversee Manager’s performance in taking action to exploit all
revenue opportunities, control costs, and maximize operating margin.
Sears,
Roebuck Co. Dealer Stores, Chicago, IL
August 2000-April 2003
District
Transitional Manager
·
Drove store productivity of every
aspect of more than $300 million in sales for ten Sears’ dealer stores.
·
Managed stores P&L, appearance and customer
satisfaction.
·
Demonstrated the leadership to motivate management team to
achieve sales goals while maintaining profit margins, gross margins inventory
levels and customer service excellence.
·
Responsible for recruiting, hiring
and coaching store managers through demonstrating initiative and leading by
example.
·
Focused on management leadership
training, store staffing budgets, payroll/hours management, shrink control,
distressed inventory reduction, return to vendor compliance, expense reduction,
and store project management.
·
Nurtured and developed the store
management team within the district to deliver legendary customer experiences
in all stores.
Sears,
Roebuck and Company, Chicago IL
January 1998-August 2000
·
Developed, planned, and forecasted
sales and inventory to met Sears’ purchasing commitments with vendors.
·
Forecasted and managed the complete
purchasing and planning functions for a major product line as required meeting
program commitments.
·
Managed Buyer and Vendors in
fulfilling purchasing and allocation commitments and organized the appropriate
inventory plans.
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