Advantage Air
Mechanical
|
Tucson, AZ
|
Customer Service
Rrepresentative/Dispatcher
|
07/2009-08/2011
|
w Accurately completed service order forms
|
|
w Responsible for selling service
agreement/repairs
|
|
w Remained available to perform other duties
|
|
w Utilized excellent tele/communication skills
|
|
w Greeted and provided excellent customer
service
|
|
w Answered and routed all incoming phone calls
to appropriate staff
w Billed on line for major home warranty company
w Updated customer information in database
|
|
American Residential Services
|
Tucson, AZ
|
Lead Customer Service
Representative/Dispatcher
|
12/1994-05/2009
|
w Remained available to work a variety of
schedules
|
|
w Accurately completed data entry updating
customer files
|
|
w Worked with speed accuracy, efficiency and
minimum supervision
|
|
w Responsible for taking service calls, setting
up schedules and dispatching
w Supervised call center staff up to 13
employees
w Managed/dispatched calls for up to 30
technicians at one time
w Daily contact with residential/commercial
regarding account inquiries
w Trained and implemented programs per corporate
office operations
|
|
Santa
Cruz Valley UnifiedSchool District #35
|
Rio Rico, AZ
|
Transportation
Administrative
Assistant/Dispatcher
|
07/1991-11/1994
|
w All clerical duties regarding transportation
department
|
|
w Set up daily route schedules and off site
activities
|
|
w Liasion with other school sites and community
|
|
w Maintained employee files for Department of Transportation
compliance
w Obtained CDL to assist department as
substitute driver
w Published Transportation Newsletter,
“Peck Canyon Post”
|
|
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