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Hannah Silva

309 Zabriskie Ave Apt 12D, Bayonne, NJ 07001 • (917) 405-9876 • hannah@gmail.com

PROFESSIONAL PROFILE

District Sales Manager   |   Multi-Store Operations Manager

…experienced building high producing teams, increasing revenues, and delivering first class customer service

Dynamic and proactive sales management professional with 13 years of experience and expertise leading and building top producing teams, general operations management and multi-site field operations.  Highly effective at helping businesses grow by creating new business opportunities that lead to increased profits and long-term sustainability.  Possess the emotional fortitude and entrepreneurial passion that ultimately delivers success.

Selected Achievements

·      Key architect in Enterprise Rent-A-Car’s successful expansion into the Caribbean.  Negotiated real estate contracts at premium locations including property adjacent to Puerto Rico’s international airport.  Oversaw all start up operations. Secured first high profile accounts that solidified the success of the Puerto Rico group.

·      Acknowledged as an effective turn-around manager; key player in the resurrection of the Bronx and Queens districts, reversed operational inefficiencies resulting in a 50%-125% increase in operating profits, customer service and morale.

·      Gained rapid market share, established inroads into competitor dominated markets and negotiated “win-win” situations that led to $4 Million in generated revenues within first year.

·      Ranked within the Top 10 monthly with balanced results in employee retention, sales growth, customer service, and profits

PROFESSIONAL EXPERIENCE

Archcaribe Inc., San Juan, Puerto Rico                                                                      1/2007 – Present

Director of Sales and Operations

Responsible for all facets of development and sales of start up: establishing the financial backbone, developing the infrastructure, establishing guidelines for regulatory compliance, attracting and retaining resources and strategic partnerships, and creating business pipeline.

·         Secured contracts with major brands in the hospitality and construction industry, including;  The Ritz Carlton, Trump International Golf Club, Marriot, Skanska, Cuisinart Resort Anguilla, Maho Beach Resort St. Maarten

·         Developed a business pipeline that generated more than $500,000 in revenue within the first year of operation.  

·         Manage all operations including: recruiting, coaching and training staff, sourcing subcontracting partners, setting performance benchmarks, developing and securing business pipeline, marketing, reporting, customer service, building collaborations with industry partners, negotiating contracts and driving greater profitability.

·         Execute all direct B2B & B2C marketing, sales strategies, and presentations.

ENTERPRISE RENT-A-CAR, New York City & Puerto Rico                                          1/1999 – 12/2006

Career reflects a fast progression through the ranks based on solid leadership and track record for meeting and exceeding corporate goals, and aggressively seeking new business development opportunities for the largest car rental company in the Americas. Titles held include: Area Manager, Co-Chairman Regional Multi-Cultural Diversity / Work Life Balance Team, Branch Manager, Assistant Manager, Management Trainee.

·         Maintained full P&L responsibilities, managed the day-to-day operations and coordination of activities for the region consisting of 7 offices in New York City that generated more than $25 Million in annual sales. Accountable for the development, coaching, and mentoring of team of 75-100 employees.

·         Developed and coached team members daily through targeted training, effective performance measurements, mentored in leadership, decision-making, successful selling strategies/techniques. Maintained a results driven environment that bred success and fun. Played role in developing regional training classes and mentoring program.

·         Ranked and exceeded corporate expectations in all core areas of business that included customer service, revenue growth, employee retention and profits.

·         Opened 6 rental branches in Puerto Rico serving customers at neighborhood locations identified local resources.  Recruited, selected and hired all new team members and managers.

·         Executed and directed branch sales efforts including generating and cultivating new business leads, forecasting and management, and marketing campaign management.

·         Played major role in the lobbying efforts and passage of major legislation in New York State that lead to millions of dollars in savings and revenues for Enterprise and the rent a car industry as a whole.

·         Supported the company’s community commitment – built relationships with local public and private service and goods partners, established business terms, negotiated contracts and utilized resources.

·         Developed new business pipelines. Effectively managed relationships with major accounts such as Geico insurance and New York Police department and other local businesses.  

·         Managed, coached and lead region’s Multi Cultural Diversity and Work, Life Balance Initiatives.

Highlighted Achievements

·         Lead team that improved corporate employee satisfaction survey from 0% to 88% in 2 years.

·         10 time Branch Manager Top Performer exceeding corporate and regional goals.

·         Played major role in lobbying efforts that helped pass major legislation in rent a car industry.

·         Increased customer service from 68% to an astonishing 81% annually and maintained it.

·         Executed Geico Insurance express shop, the most successful collaborative project in the company’s recent history, leading to the personal Visit from Geico’s CEO, Tony Nicely.

·         Co-Chairman of Diversity Team of Enterprise New York City Region

AWARDS

·         Group Diversity Award, Enterprise Rent-Car, Region was First Recipient of this recognition

·         Presidents and Exceptional Achievement Award,  Customer service award, Enterprise Rent-Car

Community Involvement

Habitat for Humanity / United Way / NY Urban League/Falu & Cooleys Anemia Foundation

EDUCATION

B.B.A., Monroe College, Bronx New York, 1999

Additional Info

Career Information

Most recent employer

-

Relevant work experience

10+ to 15 Years

Highest Education

Bachelor's Degree

Career Level

Manager (Manager/Supervisor of Staff)

Availability

Within 2 weeks

Location

US-NY-New York

Relocate

Will Relocate

Travel

Up to 50% travel

Willing to work weekends

-

Active security clearance

No

Willing to work shifts

-

Target Job

Company size

-

Desired status

Full Time

Job type

Employee

Salary

75,000.00 - 150,000.00 USD/Per Year

Locations

US NJ Northern
US NY Long Island
US NY New York City
US NY Westchester

Work authorization

US - I am authorized to work in this country for any employer.

Job titles

District Manager

Industry

-

Occupation

-

Accomplishments

Turn-Around Experience Accomplishments	Saved several Enterprise Rental offices from closing, helped save Bronx operations from closing its doors.
# of People Managed	More than 5
Largest Budget Managed	25M+
Entrepreneurial Experience Accomplishments	Started my own marketing firm for Architectural products, partnered with a family contracting business increasing revenues by $1,000,000 dollars in the first year.
Start-up Experience Accomplishments	Key architect in expanding Enterprise rent a car's operations to Puerto Rico

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