Desktop Support Analyst Resume Format in Word Free Download -->

Desktop Support Analyst Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
MAYA Christian
309 Lancing Crest Lane
Chesapeake, VA 23001
Cell:(757) 724-9876
Email: Maya@gmail.com
_________________________________________________________________________________________________________

Education:        
Old Dominion University, Norfolk, VA
Bachelors of Science and Business Administration
Information Systems and Technology, Networking Engineering Track

Skills:
Active Secret Security Clearance, Proficient in Microsoft Office Suite, Imaging/WindowsPE, Networking, Telecom wiring, Microsoft Server, Active Directory.

WORK EXPERIENCE:
CGI Federal, Inc.
Desktop Support Analyst / Incident Responder; Nov. 2011 – Present
Provide first line response for Department of Defense’s Joint Strike Fighter (JSF) Program user community.  Providing assistance with issues pertaining to security violations, connectivity, hardware, software, mobile devices and printers.
  • Administrating user accounts/ profiles for 400+ onsite users through Microsoft Active Directory.
  • Provide support for the JSF program’s SIPRNET, Secret, Classified and Unclassified networks.
  • Provide support for Air Force Generals, Navy Admirals as well as other high ranking officers and personnel.
  • Install applications, software, and critical updates to users using Remote Assistance software.
  • Install and/or move systems including computers, monitors, peripheral equipment, and printers during user moves.
  • Create, update and manage incident trouble tickets using Remedy AR System 7.1 software.

Virginia Beach City Public Schools (Temp)
IT Field Technician; Aug. 2011 – Nov. 2011
Serves in the ComIT Support Center providing 2nd level support of computer technologies for enterprise network, hardware, and software for City of Virginia Beach Public School staff.
  • Provided on site trouble shooting and technical support to all of the Virginia Beach schools.
  • Deployed Windows 7 system images through the networks PXE boot server by utilizing System Center Configuration Manager (SCCM).
  • Analyzed and took necessary steps in hardware troubleshooting; i.e.: hard drives, motherboards, memory, etc.

Dollar Tree, Inc. (Temp)
Help Desk Technician; June 2011 – Aug. 2011
Worked with project team to deploy new technologies to over 4000 of the company’s stores nationwide.
  • Deploy system images to over 3000+ store locations.
  • Upgrade back office computers software and remotely configure switches for better network functionality.
  • Provided remote technical support for onsite technicians with wireless access point, back office computer and switch installs.

Nettek, LLC.
IT Help Desk Technician; April 2011 – June 2011
Provided technical services for hardware maintenance, upgrades, troubleshooting and repair.
·         Supported over 80 client infrastructures including servers, workstations and networks remotely.
·         Built and repaired multiple computer systems to meet client requirements.
·         Maintained and configured several company accounts for Microsoft Server and Exchange 2003-2010

UrsaNav Inc.
IT Tech Support (Intern); Jan 2011- April 2011
Worked directly with the System Admin and Web Developer to assure correct functionality within the company and its clientele.
  • Designed and deployed system images onto company domain using ImageX and WindowsPE.
  • Provided administrative support by controlling, managing and processing of 80+ user profiles within the network.
  • Performed software and system updates and manually configured to company’s specifications.
  • Set up multiple workstations, equipment installations, and LAN connections.
  • Analyzed and took necessary steps in hardware troubleshooting; i.e.: hard drives, motherboards, memory, etc.





Portsmouth Public Schools
Keyboarding & Business Applications - Substitute Teacher; Aug. 2010- April 2011
Taught the fundaments of Microsoft Windows and  Office and insured that all concepts were interpreted and fully understood to carry out given projects.
  • Taught the fundamentals of  a structured business environment and how to incorporate Microsoft Office in job functions.
  •  Implemented innovative ideas on how to use the Windows operating system in carrying out everyday tasks.

Old Dominion University
 IT Lab Consultant; Jan. 2009- Jan. 2010
Provide computing services to students, faculty and staff. Managed a reliable system for all students on campus and at the Higher Education Centers (HECs).
  • Maintained 3 lab infrastructures, consisted over 200 computers.
  • Insured that all users are accessible to network and domain for internet access and printability.
  • Troubleshot and corrected network problems if users did not have network accessibility.
  • Resolved software and network issues on site. i.e.: LAN configurations, software updates, user accounts.

Optimum Computer Training Solutions
Database Management (Intern); May 2009-Aug. 2009
Maintained the company’s staff and client information into database, organized and deployed onto the clients systems’.
  • Analyzed user needs, documented requirements, and employed them on the users system. 
  • Insured that all data was accessible onto domain and accessible upon demand.
  • Assisted in troubleshooting of  network and software problems.

Chesapeake Center for Science and Technology
Graphic Design/Web Development (Vocational); Sept. 2005- June 2006
Worked with group to properly develop and deploy marketing strategies, documented design requirements and implemented onto the system.
  • Assisted book cover design for the 2006 school year catalog.
  • Assisted with the design of informative vocational brochures for the department of human resources.




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