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Dana
Gibson
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Dana
Gibson
__________________________________________________________________________________________
Huntsville, Alabama • 256-274-9876 •
e-mail: dana@yahoo.com
PROFESSIONAL QUALIFICATIONS:
· Three years technical
support and PC hardware/software experience.
· Ten years’ experience
providing desktop support for 50+ client sites and over 2,000 computers.
· Proven abilities to work
independently (successful telecommuter)
and on a team.
· A+ and Cisco Certified
TECHNOLOGY SKILLS:
Desktop and Server: Microsoft Office, Microsoft Windows
2000/XP/Vista/7, Microsoft Windows Server 2000/03/08, Microsoft Exchange
2003/07/10, Kaseya, ConnectWise
Remote Support Tools: LogMeInRescue, GoToMeeting, VNC, RDP, TechInline
SaaS: Windows InTune, Office365, and Google Apps
PROFESSIONAL EXPERIENCE:
Windows 7 Migration Technician, PFI Tech, Huntsville, AL, March
2012- Present
- Performed Windows XP
to Windows 7 Professional reimages for Boeing and NASA
- Performed data
migrations of Boeing assets that were to be reimaged
- Assisted with logistics,
staging, and inventorying of deactivated Boeing assets
- Assisted with post
migration support
- Documented all worked
performed and any outstanding issues
- Escalated, as needed,
Level 2-related issues
PC Deployment Specialist, Sullivan & Cogliano, Huntsville, AL,
February 2012- February 2012
- Performed Windows XP
to Windows 7 Professional migrations for several BASF personnel
- Assisted with
logistics, staging, and inventorying of deactivated BASF assets
- Was promoted to PC
Deployment Team Lead – managed 11 field technicians for 400+ BASF PC
Refresh Project
I.T. Consultant, Rocket City Computers, Huntsville, AL, June 2011-
Present
- Performed laptop and
desktop reimaging and deployments
- Perform laptop and
computer repairs (LC, HDD, and peripheral replacements), consulted with
manufacturers for warranty replacements and scheduling cross-shippings
- Performed OS installs,
virus removals, software installs, emails account setups, etc.
Computer Technician, F1 Solutions Inc., Huntsville, AL, 2010-2011
- Performed desktop and
laptop installations, troubleshooting, and maintenance
- Escalated high
priority, high impact issues to our Senior Technician
- Diagnosed hardware,
software, printing, and network connectivity issues including LAN, WAN,
and VPN access in a Windows XP and Windows 7 environment, offering a
variety of level 1 to 2 solutions over the phone
- Accurately, quickly,
and efficiently recorded all interactions with customers in ConnectWise
ticket tracking system
- Utilized ConnectWise
knowledge base to effectively resolve and assign issues to the appropriate
support group
- Perform laptop and
computer repairs (LC, HDD, and peripheral replacements), consulted with
manufacturers for warranty replacements and scheduling cross-shippings
I.T. Field Services Manager, PEQ Inc (now Buchanan Technologies),
Dayton, OH, 2005-2009
- Managed central U.S.,
17 field/computer technicians, and 62 client sites
- Managed Sonic
Automotives’ PC Deactivation Project in 2008 which ultimately produced
significant reduction in monthly ongoing asset management cost for Sonic
Automotive (nearly $100,000 per
year).
- Managed Sonic’s
Southeast Regional OS, Microsoft Office and Memory upgrades covering
1,000+ PCs
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