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ALDON KARVE
9184 Csikan  St SW

Coon Rapids,  KH 1864
845-285-1867

aldonkarve6@gmail.com

SUMMARY: ·

·        Work well in a high pressure environment.

·        Well-organized and efficient.

·        Strong training skills.

·        Strong background on the phones.

·        Self-motivated and assertive.

·        Quickly learn procedures and methods.

·        Over 8 years experience on the phone Q.

·        Honest, friendly, outstanding communication skills.

·        Friendly - can get along well with others

EXPERIENCE:

Optum Health Financial, Coon Rapids, MN

Account Manager                                                                              Dec 2009 to July 2011

Process Health Spending Acct Recurring forms, Process EFT Requests, process Debit card requests, answer incoming calls in phone Q, process ISET tasks daily, adjust any claims needed to be processed, additional work processed as assigned to me

CLS, Minneapolis, MN

Sales Customer Service Representative                              Oct 2007 to Feb 2009

Answered incoming calls, processed phone orders as well as processing incoming mail and email orders, offered up-sells (other products that went with their order)

Ameriprise, Minneapolis, MN

Customer Service Representative                                        Dec 1999 to Sept 2007

Opened accounts , corrected records, was a team player, trained and managed and achieved significant improvements in productivity, answered customer questions, investigated and corrected  errors, following customer and establishment records and using calculator and computer, obtained credit records from credit reporting agencies, responded to written and telephone requests as needed also answered incoming calls on the phone Q, made outgoing calls to clients and Advisors, sent out letters to the clients daily, opened and processed clients beneficiaries for life Insurance and IRA accounts, attended team meetings, helped co-workers with any of their work that needed to be processed daily.

Rust Consulting, Minneapolis, MN
Customer Service Representative                                        June 1999 to Aug 1999

Handled incoming calls when they came in on the phone Q, answered any questions clients had.

Norwest Mortgage, Minneapolis, MN

Administrative, Processor Assistant                                                June 1996 to May 1999

·        Helped asst processors set up files for new clients.

·        Checked credit for new clients

·        Answered the phones and transferred calls as needed.

·        ordered supplies.

·        Changed toner for fax machine or printer.

·        Did excel spreadsheets for the closing team daily.

·        Helped train new team members as needed.

Isle Of Capri Casino. Biloxi, MS

Casino Bank Supervisor                                                        Aug 1991 to Sept 1994

·        Trained new members on team.

·        In charge of the money in main vault.

·        In charge of making sure change people had all money accounted for.

·        In charge of making sure all shifts covered.

Weems Brothers Seafood, Co Biloxi, MS

Receptionist                                                                           May 1990 to Aug 1991

·        Answered the phones, transferred as needed.

·        In charge of other employees time cards.

·        Mailed out checks as needed.

·        Sent out UPS shipments as needed.

·        Other misc duties as needed.

Dr. Greenbergs Office- Medical Arts Building, Minneapolis, MN

Receptionist                                                                           Sept 1982 to May 1984

·        Answered the phones.

·        Set up appointments as needed- canceled as needed.

·        Took patients weight and brought back to room.

·        Brought bank statement and deposited money nightly.

·        Made sure customers were comfortable.

·        Did filing as needed.

EDUCATION:

Patrick Henry High School, Minneapolis, MN                         1980-1984

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