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Dulivar Alfre
540 Grand Concourse, 8M

Shalfray, RL 22152

Email: dulivar.alfre@hotmail.com 

Phone: (502) 510-7721

SUMMARY OF QUALIFICATIONS

Experienced Marketing and Sales professional with entrepreneurial and leadership expertise offering over 10 years of sales, marketing, project management and product development experience for corporations and small businesses.  

PROFESSIONAL EXPERIENCE

Account Services, Sprint, Hampton, VA                                                   

June 2009 - Present

Provides influencing skills in the retention of Sprint customers. Utilizes product knowledge, competitor product knowledge, and pricing, as well as sales techniques to reduce churn and increase Sprint customer base.  Answers incoming calls from customers with various questions and concerns and resolves all issues to prevent repeat calls.  Extensive customer contact for resolution of billing problems, account activation, account changes, technical problems surrounding call completion difficulties, product-including rate plans, and other features and general service information.  Mentors or provides on-the-job-training for less experienced specialists.  Tracks all issues addressed in corporate computer systems and escalates all issues when required.

Sales, AFLAC, Atlanta, GA

Jan 2008 – Jan 2010

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Calculate premiums and establish payment method. Customize insurance programs to suit individual customers, often covering a variety of risks. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. Confer with clients to obtain and provide information when claims are made on a policy.

Sales, Hilton Grand Vacation Club, Orlando, FL             

Jan 2007 - Dec 2007

Marketed vacation packages to existing vacation owners with the intent of up-selling owners to upgrade property. Consistently performs in the top 20 percent of sales team with a closing ratio of 15 percent, Consistently performed in the top 10% of sales team, Generated sales leads, Generated growing referral based sales, Able to meet personal and company sales goals

Sales, Talent Rock, Orlando, FL                                               

 Jan 2006 - Jan 2007

Sold event packages for bi-annual talent event. Responsible for driving sales, product awareness and customer satisfaction. Worked with Events Management team to create best practices ensuring revenue projections are attained and seat sales are maximized for each event. Worked with Marketing to ensure a cohesive strategy for assigned forums and workshops.

Marketing Manager, Serenghetti Holdings, LLC, Baltimore, MD                        

Mar 2001 – November 2005

Developed educational program targeting young adults incorporating music and creative writing to inspire students to achieve while partnering with local community outreach center. Developed underwriting packages used to secure co-sponsorship with local businesses

Marketing Assistant, Infinity Broadcasting, Lanham Maryland                      

Mar 2000 – Mar 2001

Created marketing and added value opportunities for one of the largest radio broadcasting corporations. Developed and managed database system instrumental to the productive flow of sales, marketing and programming

Marketing and Public Relations Associate, 21^st Century Group, Baltimore, MD                               

Jan 1999 – Mar 2001

Thorough knowledge of strategic marketing specializing in event planning, public relations and promotion. Experienced in developing marketing collateral, underwriting packages, website concepts, and media kits. Managed direct mail initiatives for higher education funding program. Created and moderated focus groups. Developed strategic marketing plan used to increase tourism; responsibilities included extensive historical research for publication; wrote and edited content; coordinated graphics and photographs for publication; developed and maintained budget for the account; coordinated print, radio and television advertisements.

CONSULTING

International Fashion Society, NYC                                                                                                 2004 – Present

Public Relations, Marketing, Event Planning,

Branding, Advertising

Dulivar Alfre and Associates, LLC                                                                                                  2008 - Present

Financial Service, Income Protection,

Macro Marketing, Orlando, FL                                                                                                                      2004 - 2007

Marketing, Public Relations, Brand Strategy

Advertising, Media Placement, Event Planning

Enigmatology Boutique, Baltimore, MD                                                                                             2003 – 2005

Brand Strategy, Advertising

B’Think Communications, Baltimore, MD                                                                             2003 – 2005

Publicity campaigns, Event planning

                             

ACCREDIDATIONS AND LICENSING

Life and Health Licensed: Georgia, Virginia

EDUCATION

Morgan State University, B.S. Marketing,                                                                                        May 1999

REFERENCES

Available Upon Request

                             

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