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Columbus School District
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Rachel Weaver (H) 614.321.9876 (C) 740.438.1230
309 Sycamore Dr., Pickerington,
OH 43001 rachel.weaver@ieee.org
PROFILE
SUMMARY
·
Highly experienced Systems
Administrator with strong systems and desk-side support background, including
configuration, installation, maintenance, upgrades, and re-imaging.
·
Skilled in supporting Level 1 and 2 issues in software, hardware,
printer, other peripherals and local and Internet connectivity issues;
excellent background in Windows server builds, Virtualization, and Active
Directory setup.
·
Extensive
experience configuring and deploying workstations, specialized equipment and
applications, and installing operating systems and proprietary software.
·
Self starter, known
for learning new systems and processes quickly and resolving issues in less
time than expected; takes ownership of
multiple concurrent projects.
·
Outstanding
customer interaction; known for ability to establish rapport with client base
and turn around challenging customer service situations; strong team player and
effective communicator.
CERTIFICATIONS
CompTIA
A+
(Verification: 4S7LEXGLGCB4SQX2)
CompTIA Network+ (Verification: FY9B1HSJGLVQK0RH)
HP LaserJet
Solutions
HP
Commercial Desktops, Workstations and Notebooks Service Qualification
PROFESSIONAL
SKILLS
Platforms / Systems: Windows XP, Windows 7,
Windows Server 2003/2008/2008 R2, Novell Netware, Citrix Provisioning Services
Networking: TCP/IP,
LAN, WAN, DHCP, DNS
Tools: Apache,
PHPMyAdmin, PHPnuke, e107, Mambo, VBulletin, SVS, Altiris
Software: Active Directory,
Group Policies, Microsoft Frontpage, Lotus Notes, CA Unicenter Helpdesk, PowerShell,
VBscripts, Deepfreeze, Safeboot, Autodesk, Novell Zenworks, Microsoft Office
CAREER
ACCOMPLISHMENTS
-
Windows Server Farm: Instrumental
in architecting and implementing new Windows Server Farm for the Columbus School District
-
Migration from Novell Netware: Assisted
and guided critical elements of Columbus School District
-
Active Directory Migration: Led setup
and move to Active Directory involving 60,000 users and 30,000 computers; set
up file permissions for users and public share files and created multiple Group
Policies for numerous sites and different levels of access.
PROFESSIONAL
EXPERIENCE
INSIGHT, Columbus , OH
2007 – Present
client: MEDCO HEALTH
PC REFRESH PROJECT, 2011
Configuring
and deploying new computers to replace out of lease computers.
·
Installing and testing specialized software, Microsoft SMS
·
Reported to upper management on daily stats, common issues and
complaints, and noticeable improvements in individual, team and queue
performance.
·
Supported and communicated business goals, quality standards, processes
and procedures and policies.
Rachel Weaver 614.321.9876 ~ rachel.weaver@ieee.org Page
Two
client: JP MORGAN CHASE
TIER II HELPDESK, PC REMOVAL PROJECT, 2011
Remotely
assisting on-site techncians in erasing hard drive data for removing the
computers from the Chase Bank branches and offices (2000 computers).
·
Interfaced with cross functional team leaders to handle customer
service issues quickly and efficiently.
client: NATIONWIDE CHILDRENS HOSPITAL
PC Health Check Technician, 2011
Inventory
computers and identify software issues for medical center and outpatient
facilities (4000 computers); resolve software conflicts and local connectivity
issues. Troubleshoot local issues with desktops, laptops, and peripherals. Open and track trouble tickets and escalate
critical problems.
·
Support systems software, standard software
applications, and custom/proprietary applications.
·
Inventory hardware and peripheral equipment; automate
data tracking for system warranties and other registration information,
enabling administration’s easy access to up-to-date information.
client: COLUMBUS CITY SCHOOLS
Systems Engineer, 2009 – 2010
Installed and configured hardware and
software for end users, ensuring compatibility with existing equipment and
applications. Provided Level II
support for PC systems for desktops, laptops and thin clients.
·
Collaborated with senior IT personnel on the
engineering of a new Windows Server farm for the largest school district in Ohio
·
Maintained Deepfreeze, Safeboot, and
Autodesk licensing servers; created and removed PCs within the Citrix
Provisioning Console.
·
Created Citrix Provisioning
Virtual Disk Images, as well as Hard Drive Disk Images using Novell Zen Imaging
software and Altiris Deployment Services.
Field Technician, 2008 – 2009
Ensured
daily function of school technology and recommended improvements to enhance
both the educational process and the school system’s ongoing technology needs.
·
Provided support for approximately 4000
workstations in Windows environment; repaired hardware failures, isolated
software conflicts, and resolved connectivity issues; created and maintain an
IT ticketing system.
·
Assessed wireless and wired security on an
ongoing basis; initiated multiple steps to harden the network and desktops from
security threats; monitored enterprise systems and data for signs of security
issues.
·
Collaborated with senior management to
establish IT roadmaps and guidelines; monitored student/faculty usage, and
enforce Acceptable Use policy.
·
Maintained ongoing rapport with key users,
ensured documentation was adequate and correct, and conducted training for
groups and individuals.
Helpdesk Technician, 2007
client: NATIONWIDE CHILDRENS HOSPITAL
Field Technician, 2007
client: COLUMBUS CITY SCHOOLS
Imaging Project Manager, 2007
I-TEKK MANAGEMENT GROUP, Columbus , OH
Network
Consultant / Web Programmer
EDUCATION
BS, Computer Science and Engineering Technology,
University of Toledo ,
Toledo , OH
PROFESSIONAL MEMBERSHIPS
IEEE
Computer Society
COMMUNITY INVOLVEMENT
Eagle
Scout Rank, Boy Scouts of America
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