Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Edenton Way, Jonesboro, Ga 30001 ·678-951-9876·anna.mathis@hotmail.com
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Anna
Mathis
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Qualifications/Training
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§ Dell Certified Systems Expert- Foundation Desktops
§ ADVA Fiber Optic Special Training Course
§ Windows Vista, Windows 7
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Experience
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2011 - Present
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Abacus Service Corp.
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Peachtree City, Ga
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Care
Center Agent II
§ Responsible for providing hardware and software support for ATMs
for NCR customers.
§ Initial point of contact for technical problems and perform
troubleshooting.
§ Monitoring and escalate on out of scope problems and SLAs
§ Experience with ticket application to dispatch technicians;
Gasper, D1
§ Familiar with Microsoft Outlook and Microsoft Excel
§ Experience with Cisco IP phone
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2006 – 2011
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Career Connections Inc
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Atlanta, Ga
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Tier II
Remote Technical Support
§ Provide Tier II support by using expert problem determination and
resolution skills.
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Supported
OEM products including HP/Dell/IBM servers, desktop, laptops and Terminals
running various Microsoft operating systems.
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Prioritize
and diagnose system and network problems to their resolution which includes
dispatching technicians, ordering parts as needed and ensuring Service Level
Agreements are met.
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Create
and communicate action plans to the customer and/or IBM representatives.
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Track
all calls and skill levels through ACD call tracking system documenting all
communications with customers using NSS, ICPM, SCM, Salesforce.com.
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Experience
with Avaya Phones
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Excellent
communication skills which include the ability to translate technical terms
and problems into something easily understood without insulting the end user.
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2006
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Toppan Interamerica
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Mcdonough, Ga
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Assistant
Press Operator
§ Prepared and operated cylinder-type press
§ Verified size, type of paper and color of ink for job order
§ Examine proof to determine level area, variation in ink volume and
register slippage
United
States Navy
2001-2005
Operation
Specialists
§ Operated surface radars onboard a naval vessel
§ Ensured by radar that navigation track was free of navigation
hazards
§ Responsible of keeping track of surrounding hostile and suspicious
vessels
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Education
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1997-2001
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Lamar County High
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Barnesville, Ga
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High
School Graduate
2006
Javelin Technical Training Center Morrow, Ga
Information Technology Certificate
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