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Carlie Scott
309 Duck Pond Circle
Apt#F • Morrisville, NC 27001
Objective
Obtain a technical
position to gain more technical experience.
Experience
iContact, Morrisville, NC
August 2010 - Present
Tier 2 Technical Support Representative
·
Responding to technical support, billing, and
customer service issues from our customers and trial users
·
Providing support through phone, live chat and
email
·
Documenting cases and following-up on issues
from inception through resolution
·
Troubleshooting customer challenges and helping
them with our email marketing tools
·
Detecting and resolving problems with customers'
HTML messages
·
Interfacing with multiple departments and teams
·
Ability to work on special projects and with
flexible hours
Time Warner Cable, Morrisville, NC
February 2010 - August
201
Outbound Telesales Representative - PT
·
Call current and former Time Warner Cable
customers to consult, assess needs, and recommend Time Warner Cable products
and services. Overcome objections and close the sale.
·
Educates customers and/or potential customers to
the benefits and value of Time Warner Cable services.
·
Contact new/existing subscribers based on
marketing campaigns to offer additional services. Ability on all outbound calls
to upgrade services, and save customers from down-grading or disconnecting
current services. Insures high post-sale satisfaction facilitating positive
long-term relationships and high potential for repeat business with customers.
·
Accurately process sales orders on billing
system.
·
Accurately present service package options,
follow department scripting, and meet sales objectives on all
calls.
The Pantry Corporate Office, Cary, NC
May 2009 - Dccember 2009
Price Book Associate Temp
·
Temporary Assignment from Innovative Talent
Solutions Staffing Agency
·
Also updates PDI information for use in new
Enterprise System
·
Processes Price Book changes daily by:
o Collecting
and Organizing daily vendor invoices received via download or sent in manually
o Maintaining
cost and retail information from vendors and marketing
o Researches
all price discrepancies from invoices to Price Book, clears out all
errors and updates PDI for next morning upload so store managers have
accurate invoices to verify inventory being received from vendor.
o Communicates
with vendors to verify product promotions and cost differences.
o Enters
new items for vendors PDI.
o
Investigating questionable data, errors and
discrepancies and taking appropriate corrective actions.
Affiliated Computer Services, Raleigh, NC
November 2008 - March
2009
Customer Care Assistant
·
Inbound call center representative for WageWorks
and, for a short period of time, WellPoint
·
Answered inquires about participants Health Care
Flexible Spending Accounts, Dependent Care Spending Accounts, and Health Care
Reimbursement Accounts
·
Entered Information into computer - generated
system.
Experience
International Affairs Council, Raleigh, NC
January 2008 - May 2008
Programming Intern
·
Researched local resources and issues for
programs
·
Requested professional appointments
·
Prepared local programs and welcome packets
·
Maintained database
·
Attended meetings with international visitors
·
Assembled visitor itineraries
·
Wrote proposals for upcoming programs
·
Produced marketing materials
R-Solutions (Radio Shack), Jacksonville, NC
December 2007 - January
2008; May 2007 - August 2007
Sales Associate
·
Provider of Wireless contracts with Sprint,
Alltel, and AT&T
·
Sold wireless accessories
·
Activated Dish Network
·
Handled weekly banking procedures and inventory
Education
University of North Carolina at Chapel Hill, Chapel Hill, NC
2004-2008
·
BS, Computer Science, Minor in Information
Systems (not yet completed)
skills
10 key typing proficiency
and 40 wpm. Knowledge of Microsoft XP Professional 2002 SP2 and a basic
knowledge of Unix. Proficient in web development-HTML, X
L, CSS, PHP.
Experience with programming languages JavaScript and Java. Skilled in use of
Microsoft Office 2003/2007, Microsoft Visio 2003/2007, and Microsoft Office
FrontPage 2003. Familiarity with Microsoft Project 2003, Microsoft Visual Basic
2005, Poseidon for UML, Eclipse, and jGRASP. Comprehension of Database Systems:
SQL Queries/Programming, Relational databases, Relational Algebra/Calculus.
Sufficient knowledge of W3C standards. Customer service skills; Health and
welfare knowledge; retail sales experience; Organizational and communication
skills.
mobile: 910.546.9876
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