Technical Vendor Manager Sample Resume Format in Word Free Download

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Carlie Rears

309 Temple Street, Somerset, NJ 08001

Phone: 732.563.9876

Email: carlie@gmail.com

Summary:

Insightful, results driven Microsoft Certified IT professional with extensive experience over a broad range of roles and specialties in the Information Technology field.  Excels at providing a high caliber of hardware and software support over various computer and network operating systems, and proficiency in supporting backend systems necessary to maintain a smooth day to day operation within an organization.  Hands on experience with supporting VoIP, enterprise class equipment, network infrastructure, data integrity/disaster recovery and various stages of Project Management and implementation.  Demonstrated ability to perform day to day operations required to support end users and infrastructure while managing, guiding, and mentoring a technical team.

Work Experience:    

Evonik Degussa Industries, Parsippany, NJ                                                             April 1998 – Present             

Technical Vendor Manager of Local Area Networking & Telephony, September 2007-Present

·         Develop, Design, and Manage move of all IT related services to new corporate headquarter  location

·         Project Managed 400 user  implementation of VoIP at corporate headquarters

·         Planning & Testing of major NAFTA wide equipment replacement and standardization

·         Coordinate projects with global services team

·         Manage vendor for provided services

·         Negotiate contractual discrepancies

·         Respond and Address customer needs

·         Work with team on implementing ITIL processes

·         Participating in implementation of GXP processes

·         Planned and Initiated new fiber infrastructure at major US manufacturing plant

·         Project Managed 802.1x port security for entire NAFTA region

Supervisor of Desktop Projects & Standards, January 2006 – September 2007

·         Manage a team of five technicians in different geographic places

·         Provide project quotes to customers

·         Work closely with customers to ensure work satisfaction

·         Maintain ISO 9001 compliance status

·         Evaluate new equipment and software for global standards

·         Participate in management meetings to effectively communicate team status and customer needs

·         Implement Active Directory for North American locations

·         Travel across the United States to manage, support,  and  implement projects

·         Develop and initiate active technologies to reduce system downtime and increase response times

·         Site responsible for IT in Piscataway, NJ location

·         Attend and participate in hardware and software vendor executive meetings

·         Hiring and dismissal of employees and contractors

·         Maintain team environment and positive morale

·         Participate on large FIT project to radically redesign the existing infrastructure of networks, clients, and support concept

·         Participate on FIT Due Diligence project which requires extensive travel, site auditing, customer meetings, and presentations

Eastern Regional Supervisor, January 2001 - January 2006

·         Created PC desktop images that are used nationwide

·         Implementation of multi-business unit Customer Relations Management (CRM) software project

·         Financial and budget responsibility

·         Interviewed and hired new staff

·         Vendor relations

·         Provided 24 x 7 on call technical support

·         Evaluated location staffing requirements based on work load

·         Team member development, review, and direction

·         Traveled to regional offices for customer and employee relations

·         SAP R6.2 global project implementation

·         Established and promoted a team atmosphere

·         Developed and implemented cost saving ideas

·         Tested and implemented wireless technologies

·         Implemented ISO 9001 throughout NAFTA

Lead Technical PC / LAN Specialist II, April 1998 – January 2001 

·         Responsible for day to day activities for three locations

·         Provided daily network support to local and field users 

·         Developed & completed help desk projects

·         Researched and requested new technologies

·         Traveled to remote plants to implement and maintain networks

·         Trained users on company applications

·         Administered multiple servers and operating systems

·         Provided management with assistance

·         Provided second and third level support to help desk and field support  

·         Delegated responsibilities to team members

·         Built and troubleshot network servers

     

 Blue Cross Blue Shield of Kansas City, Kansas City, MO                                        July 1997 – February 1998

Assistant LAN Administrator

• Provided support to multi-user WAN network 
• Administered basic network needs
• Created standard PC images
• Trained users on applications
• Supported a user base of over 700 users
• Worked from ticket system
• Assisted network engineers

                                               

M.R. Weiser & Co. LLP, Edison, NJ                                                                            July 1996 – February 1997   

Computer Support

·         Managed daily administration of network

·         Provided help desk to multi-user LAN network

·         Maintained WAN operations and connections to NY office

·         Trained clients and staff on miscellaneous applications                               

Education:

DeVry University, Kansas City, MO

Bachelor of Science in Telecommunications Management                            

                                                               

DeVry University, North Brunswick, NJ 

Associate in Applied Science in Telecommunications Management           

Certifications & Training:

< Voice over IP Foundations

< Interconnecting Cisco Networking Devices Part 2

< Microsoft Certified Professional (MCP) Windows 2003

< Microsoft Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure class

< Customer Service training (Internal Training)

< Business Finance Essentials (Internal Training)

< Advanced Interviewing Skills (Internal Training)

< AMA Management skills for Technical Managers

< Cisco Interconnecting Network Devices (ICND)    

< Microsoft Certified Software Engineer (MCSE) NT 4.0

Technical Skills:

 Operating Systems:                       MS DOS, Windows XP, Windows Vista, Windows Server Family, Ubuntu Linux,    Windows 7, Windows NT 4.0         

 Major Software Packages:          MS Office, Symantec Ghost, MS Visio, Microsoft Internet Explorer, VMware Workstation, MS Project, Mind Manager, Arbis Asset Database, Mcafee AntiVirus, IBM Client Access, Lotus Notes 8, Microsoft Front Page, MS SMS 2003, Clarify Ticket System, Backup Exec, Avantgo Pylon, SAP GUI 7.x, Trio Ticket System, PC Anywhere, Compaq Insight Manager, Adobe PhotoShop, Pinnacle Video Editing, Cisco VPN, PAL Secure ID, Norton Antivirus, Microsoft Expressions 3

 Languages                                  :                                               HTML, Java Script

 Hardware:                                          Toshiba Laptops, Cisco Routers & Switches, PC architectures, Data/Voice Communications, IBM Laptops & PC’s, HP Servers. LAN/WAN Technologies, Wireless / Bluetooth, HP Jet Direct, HP / IBM / Tektronix Printers, Cisco Voice over, Digital Audio & Video, HP Tape Backup Systems, Digital Photography, PDA’s, Professional Audio & Lighting

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