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Payton  Kenna

309 Putnam Drive, East Meadow, NY 11001

Home Telephone: (516) 796-9876     email: payton@aol.com

Summary

As a Technical Writer/Documentation Specialist with over 25 years experience I have developed, written, and  edited material for reports, training/technical manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance. I am highly organized and will ensure that writing assignments are according to set standards regarding order, clarity, conciseness, style, and terminology. I am very adept at technical writing, project management, desktop publishing, process management and staff supervision. My skills span designing, outlining, writing, editing, proofreading, documentation control, database creation and page layouts, as well as, text and graphic integration to produce quality documents from engineering, application and development specifications.

 

Professional Experience

ClearVision Optical, Hauppauge, NY                                                                                      July 2011 - present  

Technical Writing Consultant

·          Developed system documentation and training materials. 

·          Tested modules of the new Enterprise Resource System. 

·          Documented the flow of screens and leverage SnagIt to show samples of screen shots. 

Total Computer Group, Melville, NY                                                                               Aug. 2008 – June 2009

Senior Technical Writer – Sales & Marketing

·          Produced technical documentation, both text and diagrams (training and user manuals, software release notes, technical bulletins, implementation manuals). Created numerous PowerPoint presentations, artwork, banners, etc. as assigned.

·          Worked on the Sales team to create and submit over a dozen Request for Proposals (RFPs) to various State and County agencies.

·          Worked with Old Brookville Police Dept. to produce the Policy and Procedure Guide for department.

·          Converted existing technical documentation into marketing/training materials, application notes and briefs.

·          Created document templates and procedures for completing RFPs, Requests for Information, Request for Quotes, detailed design review documents and Statement of Work production.

·          Generated white papers and presentation materials highlighting product strengths and technical advantages.

·          Met delivery requirements in spite of scope changes and tight deadlines.

·          Reviewed, re-designed and maintained documentation system (SharePoint).

SunGard VPM Inc.,   Melville, NY                                                                                   Apr. 2006 – Nov. 2007

Technical Writer/Documentation Specialist

·          Provided product and training documentation to support SunGard’s VPM (Visual Portfolio Manager) system; a system that specifically handles accounting for the hedge fund industry.

·          Worked with management in the creation of the documentation process and implementation on to a new documentation system.

SITA Airport & Desktop Services,  Bohemia, New York                                                                   1999-2006

Training & Documentation Supervisor - ADS Product Training Department                                     2004 – Apr. 2006

·          Oversaw the creation of product and training documentation using information input from the Engineering and Marketing departments. Hired personnel. Created training schedules; oversaw course delivery & training development.

·          Followed up on training assignments to ensure that all procedures were followed to support customers.

·          Created a Training Department Process Manual. This manual includes over forty processes, which outline every aspect of dealing with the Airport Services Training Department.

·          Assisted in the creation of the Product Training Processes and the Document Control Process. Created process guides.

Senior Technical Writer – SITA ADS Technical Training Department                                                     1999 - 2004

·          Provided technical documentation and multimedia support in the form of training manuals, student and user guides, support and technical reference materials for engineering airport personnel.

Created, edited, designed and adhered to corporate style and page build of all training courseware projects and manual organization according to department and corporate standards. 

·          Assisted in the creation and lead the implementation of the Document Control System. Created guides, all support documents and reports.

·          Interfaced with corporate marketing to ensure that corporate documentation and branding standards are met. 

CitiGroup, Hauppauge, New York                                                                                                      1985 - 1999

Assistant Vice President  Engineering Services - Technical Training                                                             1998 - 1999

Managed and coordinated a department of four providing hardware and software support to the

Technical Support department of 12, Field Services dept. of 225 and the Repair Facility of 50.

Manager of Technical Training                                                                                                                   1994 - 1999

·          Reduced printing expenses $40,000.00 and held fees at that level, despite rising costs, by negotiating reduced rates with one central vendor and by providing camera-ready artwork. Provided printed material electronically which further reduced costs and utilized bulk printing, eliminating the need for rush printing.

Senior Technical Writer/Document Control Supervisor                                                                                  1988 - 1994

Chief writer and editor, in charge of producing technical publications. Supervised all documentation projects from inception through delivery.

·          Eliminated the need for a Technical Telephone Hot Line and accelerated the dissemination of critical information by developing a monthly technical information bulletin.

·          Obtained valuable engineering recommendations by creating the Field Information Transfer Program for Repair/Field Service technicians.  Program highlighted potential problems and solutions, rewarded good suggestions and advised management. This program greatly enhanced productivity and morale.

Systems Officer/Technical Writer                                                                                                                1985 - 1988

·          Introduced electronic desktop publishing to the Technical Training department, dramatically reducing turnaround time in half and improving quality.

·          Created the Technical Documentation department, as well as, the Technical Library, organizing all documents and providing indexing for easy access.

Eastern States Bankcard Association, Lake Success, New York                                                     1975 - 1985

Technical Writer (1982 – 1985) Provided effective written communication of rules, regulations and legislation affecting the credit card industry and Eastern States’ processing specifically.

 

Education  

Associate of Arts – Queensborough Community College, Bayside NY

Bachelor of Arts - Queens College, Flushing, NY

Seminars/Training

Human Relations for Business Personnel	Cost Effective Resource Materials
Designing with Desk Top Publishing	Writing for Results: A Course for Computer Professionals
User Documentation and Technical Writing	Train the Trainer - Teaching/Writing Techniques
Assertive Training Techniques	Customer Satisfaction Skills
Quality Awareness and Teams	Managing Personal Growth
TeamSwork	Shifting the Paradigms
Project Management	Microsoft Project for Windows

Computer Skills

Proficient in Microsoft Office Suite (MS Word, PowerPoint, Excel,) and many PC and Macintosh applications.   Adobe: Acrobat, PageMaker, Photoshop, HP ScanJet, OmniPage OCR, Outlook, Lotus, PaintShop Pro, Visio.

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