Technical Support Technician Sample Resume Format in Word Free Download -->

Technical Support Technician Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Lydia Tanabe 
Tel: (719) 648-9876
E-mail: tanabe.lydia@gmail.com

OBJECTIVE
To secure a full-time Business Analyst position where I can apply my systems analysis, business process improvement, and project management skills to deliver significant IT business value to your company.

QUALIFICATIONS
Computer skills
ü  Microsoft Excel, Word, PowerPoint, Visio, Access & Project 2003/2007/2010. Transforming data and developing reports on Access and Excel to track fix requests and provide input on process improvement.
ü  Windows XP, Windows 7, Mac OS X operating systems, and Linux commands.
ü  MS SQL Server 2000 / SQL language and Visual Basic for Applications coding.
Pertinent skills
ü  Analysis & development of business process mapping, data flow diagrams, flow charts, value stream mapping, conceptual data modeling, and Systems Development Life Cycle methodologies to ensure continuous process improvement.
ü  Requirements gathering, root/ cause analysis, identifying performance indicators, standardized work, and interpreting lean back office objectives.
ü  Relational database concepts and query reporting in SQL language.
ü  Project management activities such as planning, executing, and integration tasks.
ü  Excellent interpersonal and written skills.
ü  Ability to grasp complex concepts, I am an observational and systematic thinker.
ü  On projects: Facilitated numerous meetings and collaborated team’s work effort to reach common objective.

EDUCATION
2006–2010                  Portland State University (Portland, OR)
Bachelor’s Degree in Business Administration - Information Systems Management

EMPLOYMENT
November 2010 – March 2012                      Technical Support Technician, Biomat USA, Inc.
·         Increased efficiency of tracking fixes, requests, and automating reports by developing a database management system with Microsoft Access and VBA & SQL coding.
·         Donor management system (DMS) support to the company’s donation centers.
·         Clerical work, user database support, and following up through e-mails and calls.
·         Writing SQL queries & managing reports to assist operations.
·         Database fixes on the Data Anomaly Remediation Tool (DART).
·         Assisting in functional and performance testing on the DB management system.
August 2009 – August 2010               Sales Associate, Marshalls
·     Strong understanding of customer needs, maintaining store organization, managing product display projects on sales floor, and cashiering activities.
April 2008 – February 2009               Help Desk Clerk, Portland State University
·         Providing computer support & maintaining printers.
·         Clerical/front desk duties, answering phone calls & entering trouble tickets.
·         Directing students/faculty to technical support staff.

WORK REFERENCES
·         Tom Callahan                    DMS Operations Manager                 (719) 578-9208
·         Sharon or Rashanna          Marshalls Store Managers                     (503) 646-2554


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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