Technical Support Supervisor Agent Sample Resume Format in Word Free Download -->

Technical Support Supervisor Agent Sample Resume Format in Word Free Download

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640Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Sarah  Lovelady
309 E 4113 S Apt 204
Salt Lake City, Utah 84001
Phone: 402-238-9876
sarah@gmail.com


Highlights of Qualifications

Experienced technical support supervisor and agent
Strong communication skills and peer-to-peer training capabilities
Self-motivated, dependable and personable


Professional Experience
Technical Support
1      Front-line support contact for ITC Turboraterä Insurance Rating System
2      Resolved printer and DOS compatibility issues and server connectivity issues
3      Primary Troubleshooting contact for company-to-client ISP Configuration
4      Provided Network support for array of Windows Platforms for ITC Clients
5      Coordinated Quality Assurance “Stress Testing” for ITC Turboraterä Products
6      Network Operations Center experience, which included light UNIX work.
7      API and HTML and product support with PayPal. Currently work directly with engineers to submit and prioritize bugs. One of three agents in department given special responsibility over internal tools issues.
8      Experience with ITSM REMEDY, Peregrine Service Center, and RIGHT NOW ticketing systems.

Management and Training
9      Supervisor for team of approximately 25-30 Technical Support agents
10    Responsible for tracking daily, weekly, and monthly productivity tallies for subordinates
11    Prepared personnel reports for upper management
12    Handled progressive discipline, merit raises, training, transfers and terminations
13    Received TSR and Supervisory awards 1993-1996

Telecommunications and Marketing
14    Worked  as part-time opinion-poll agent, promoted to full-time Tracker
15    Conducted consumer activity polls
16    Managed database of client-supplied contacts
17    Responsible for training new food service hires, and conducted weekly server training classes

Employment History

2010-Present UNISYS Corporation. Supervisor, Managed Technical Services.

2005-2010  PayPal Corporation. Merchant Technical Support Specialist.

Duties: Troubleshooting merchant websites and API calls to the PayPal servers. Investigating issues with processor responses, and helping merchants to optimize their websites for the best possible customer experience. Also dealt with connectivity issues due to firewalls. Troubleshooting of such issues as ActiveX controls not functioning, simple HTML coding errors, API configuration and coding errors, and more).
.
2005          EMS Corporation, Customer Support

Duties: General customer support.
           
2003-2005              West Corporation Technical Support Specialist (NOC) Omaha, NE

Maintained functionality of Voice Recognition Units (VRUs) and handled general troubleshooting for desktop issues encountered by corporate employees.

2003          Artisyn LLC

Duties: Working in Northern Virginia, installing new PCs and configuring them on new network for conversion from old ownership to new. 3 month contract. Re-imaged machines using GHOST, as well as installing hardware (PCs, printers, scanners, fax machines, and wiring to support these items).

2000-2002  ITC Corporation, Technical Support Specialist

Duties: Troubleshooting of Turborater software, including connectivity issues on the company and merchant side.

1997-1999 Twelfth Night, Cast

Duties: Vocal performance.

1996-1997, The Gallup Organization Opinion Poll Agent and Tracker     

Duties: Tracking of respondee answers to various scientific surveys.          

1991-1997  Sitel Corporation Supervisor

Duties: In charge of a team of 20-25 agents. Tracking of metrics, handling of disciplinary actions, pay raises, and scheduling.
Education
University of Nebraska at Omaha
Omaha, Nebraska
Liberal/Fine Arts (Vocal Performance)
1994-1995

Gateway Computer College
Omaha, Nebraska
Information Technology, DOS, Windows, Introductory C Programming, System Architecture
1995

Louisiana Technical College
Alexandria, Louisiana
A+ Certification preparation course
1999

Technical Knowledge
In depth knowledge of all Windows Platforms (98, 2000, XP, NT), DOS, 
L Coding, PC hardware and architecture; some knowledge of UNIX, Novell Networking, JAVA, and C+ programming.  


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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