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Technical Support Executive Sample Resume Format in Word Free Download

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SOMASUNDARAM PITCHAIAH (Somu)


PROFILE

            About seven years of hands-on software development experience in analysis, design, development and testing software systems and web applications. Hands on experience in developing Java based Alfresco DM and WCM project implementations. Good experience in developing Internet based applications using J2EE technologies like Enterprise Java Beans, DAOs, Hibernate, Struts, XML, Servlet and JSP using MVC pattern, session façade architecture. Excellent team player with analytical problem solving, trouble shooting and debugging skills.

·         Strong programming skills in Java / J2EE technologies.
·         Hands on experience with Alfresco CMS implementations.
·         Sun Certified Java Programmer(SCJP 1.5)
·         Sun Certified Web Component Developer (SCWCD 5.0)
·         Experience in Systems analysis, user interface requirement, design and development.
·         Excellent knowledge in Object Oriented Concepts and methodologies.
·         Excellent working knowledge of java integrated development environment. (Eclipse)
·         Good understanding of Struts, iBatis Frameworks and Alfresco Content Management system.
·         Proven skills in software development life cycle and methodologies.
·         Experience in writing technical specifications and documentation.
·         Strong analytical and customer communication skills.
·         Excellent Analytical, Leadership, Inter-personal Communication, Mentoring, Facilitation and Team Building Skills along with positive attitude to learn and embrace new technologies.

SKILLS

Languages                                    :           Java, J2EE, C, C++
J2EE Technologies                       :           Servlet, JSP, EJB, REST Webservices, Hibernate,
iBatis,
DAO, JDBC
Web Technologies                        :           GWT, Dojo AJAX ToolKit, JSF, XML, 
L,
                                                                  Javascript,
Database                                      :           MySQL 5.0, Oracle 10G, SQL Server, MS Access
Application Servers                       :           Apache 2.2, JBoss, Weblogic 8.1, Tomcat 6
Operating Systems                       :           Windows XP, Windows NT, Linux
IDE                                                :           Eclipse
Source Control System                :           Perforce, Eclipse CVS, SVN
Frame Works                                :           Struts, JBoss Seam, iBatis, and Common controls
Content Management System      :           Alfresco 3.3
XML Parser                                   :           Jibx
Other Tools                                   :           Selenium, TestNG, iReport, Jasper Report


           
PROFESSIONAL CERTIFICATIONS

·         Sun Certified Java Programmer (SCJP 1.5)
·         Sun Certified Web Component Developer (SCWCD 5.0)



WORK EXPERIENCE



Project: FADM – Alfresco Implementation (Feb’10 -Till Date)

Client: Inter-Continental Hotel Groups (IHG), Atlanta, GA

This project involves implementing Alfresco Document and Web content management system
for various groups within IHG. We have migrated over 300k documents for the FADM team and currently support them. There are three groups using Alfresco for their work and we will be rolling out this solution to various other teams that have expressed great interest in the near future.

Responsibilities:

·         Involved in requirements gathering, customer interaction, prototyping and validation.
·         Involved in migration of large data with  their metadata and fix issues during the process
·         Have customized Alfresco share to implement client specific functionalities
·         Have migrated data and maintaining a separate site for Quality team.
·         Deployment on Apache tomcat.
·         Involved in unit testing, deployment and user acceptance test.

Environment:
JDK 1.6, Alfresco DM 3.3, Alfresco Share 3.3, Alfresco WCM, Eclipse, Oracle, Ant, SVN, Linux



Project: Xoomerang 1.6 (Jul’09 –Jan’2010)

Client: Verisign Inc, Santa Cruz, CA

Xoomerang, is a new dynamic solution from the Messaging and Mobile Media division of VeriSign. This new solution that makes it easy to interact with Internet-based social
networks and media destinations for mobile users worldwide via multimedia messaging
services. VeriSign’s dynamic, client-server mobile solution combines anytime/anywhere
mobile accessibility with the personalized experience of today’s online social destinations like Facebook, Photobucket, MySpace, YouTube etc...With Xoomerang, mobile users rely on an intuitive interface to Publish, View, and Interact with all their favorite destinations. Xoomerang leverages the VeriSign digital infrastructure to spare both carriers and destinations the complexities of integrating technologies and services. And it allows users to focus on sharing life’s moments as they happen, all with a simple push of a button.

Responsibilities:

·         Involved in requirements gathering, customer interaction, prototyping and validation.
·         Created many custom methods using the RESTClient API to test the functionality of
various modules.
·         Designed the new JUnit Auotmation Framework for the XoomServer module.
·         Revamped the exising JUnit Testing framework and created the new JUnit Test classes
for 400+ test cases.
·         Used Selenium for implementing some sections of UI testing.
·         Used Perforce which was used for project development and code version management.
·         Deployment on Apache 2.2 and Resin 3.1
·         Involved in unit testing, deployment and user acceptance test.

Environment:
JDK 1.6, REST API, Eclipse, Oracle, Ant, Perforce, CentOs Linux, Apache 2.2, Resin 3.1



Project: American Express Decision Tree (ADT) (Dec’08 – Jun’09 & Feb’08-Jul’08)

Client: American Express, Phoenix, AZ
           
ADT is a Java based web application used to assign the most relevant merchant code / industry code for a merchant business type. The system selects the code based on the customer’s responses to a series of questions. The system was developed using Google Web Toolkit (GWT), Hibernate, Servlets, MySQL and deployed on Tomcat 6.

Responsibilities:

·         Involved in requirements gathering, customer interaction, prototyping and validation.
·         Designed and developed the presentation layer using GWT.
·         Designed and developed services based architecture using Hibernate framework
·         Reporting using Jasper Reports through iReport Design tool.
·         Tracked and fixed bugs found during various stages of software development.
·         Build EAR files and deployed them on Tomcat application server.
·         Involved in unit testing, deployment and user acceptance test.
·         Have created and executed scripts for automated testing using Selenium and TestNG frameworks.
·         Have automated the unit and functional testing using Selenium-TestNG testing framework combination.

Environment:
GWT 1.4, Hibernate 3.2, MyEclipse 6.0, Ant, MySQL5.0, Tomcat 6.0, Selenium, TestNG testing tool, CVS (Eclipse3.2), Windows, Linux.



Project: Hospitality Toolkit (HTK 3.0) (Aug’08-Nov’08)


Toolkit is a revolutionary hotel Internet marketing solution, including next generation content management, website design and search engine optimization. HTK 3.0 is a comprehensive suite of content management tools focused in addressing the needs of hospitality sector. It provides hotels with deep insights into their competitive position, and increase bookings and revenue per guest.

Responsibilities:

·         Involved in requirements gathering, customer interaction, prototyping and validation.
·         Used the Alfresco Web service to query the Content Management Systems.
·         Involved in creating the xml content for the Media Library specific items on CMS.
·         Used the Jibx generated classes to parse the content of the configuration XML.
·         Managed the SVN repository, which was used for project development and code version management.
·         Deployment on JBoss 4.2
·         Involved in unit testing, deployment and user acceptance test.

Environment:
Jboss Seam2.2, JSF, EJB 3, Alfresco ECM, Jibx, Oracle 10G, Jboss 4.2, Ant, SVN, Cruise Control.


Project: Request Management System (IRMA) (Nov’07-Jan’08)

IRMA is an enterprise IT request management system built for Healthcare organizations. It is a complete Business Process Management Solution that effectively manages and improves business processes.  The system was developed using Seam Framework as the application Framework, JBPM (Java Business Process Management), EJB3, JSF and AJAX. It is deployed on JBoss 4.2.

Responsibilities:

·         Design of the system
·         Workflow modeling using JBPM
·         Seam Framework for integration
·         Backend development using EJB3
·         AJAX based UI development using JSF
·         Reporting using Jasper Reports and iReport.
·         Automate builds using Cruise Control
·         Deployment on JBoss 4.2
    


Project: idTracks Devices   (Mar’07-Oct’07)
           
idTracks-Devices is a device tracking and preventive maintenance software. It is designed to optimize maintenance activities and save on costs.  idTracks-Devices tracks the usage of devices, products and jobs. iBatis plugin is used to generate the data access object layer. This project is developed using J2EE architecture and runs on a JBoss application server with MySql database.

Responsibilities:

·         Involved in requirements gathering, customer interaction, prototyping and validation.
·         Designed and developed the presentation layer using JSP, Servlets, Common Controls and Struts.
·         Implemented several DAOs and Session beans.
·         Used Xdoclet configuration to generate interfaces and other objects required by EJB.
·         Created and maintained the data layer with iBatis framework.
·         Tracked and fixed bugs found during various stages of software development.
·         Managed the CVS repository which was used for project development and code version management.
·         Build EAR files and deployed them on Jboss application server using the built-in feature of MyEclipse, an Eclipse based plugin for java.
·         Involved in unit testing, deployment and user acceptance test.

Environment:
EJB, DAO, JSP, Servlets, AJAXTags, Common Controls, Struts, iBatis, MyEclipse4.1, MySQL5.0, JBoss 4.0.4, CVS (Eclipse) and Windows, Linux (Fedora core)  


Project: Price Quest (Oct’06-Feb’07)

            Price Quest is an online shopping site that enables a user to search for a particular item, browse through various available categories, and buy them online. Users can select the items of their choice in a shopping lot and continue shopping through varies other categories. This application was developed using Velocity, Dojo AJAX Toolkit, Struts, EJB with MySql as database and it runs on JBoss application server.

Responsibilities:

·         Involved in requirements collection, customer interaction, prototyping and validation.
·         Developed user interface with Dojo AJAX toolkit
·         Developed the web site pages using Apache Velocity
·         Designed the database schema and implemented in MySQL.
·         Tracked and fixed bugs found during system assembly, user acceptance testing.
·         Managed the CVS repository which was used for project development and code version management
·         Involved in unit testing, deployment and user acceptance test.
·         Coordinated the tasks between the team members

Environment:
EJB, Velocity, Dojo AJAX Toolkit, Struts, MyEclipse 4.1, MySQL5.0, JBoss4.0.4, CVS, WinXP, Linux


Project:  Customer Relationship Management:   (Apr’06-Sep’06)

          CRM is a Customer Relationship Management tool enabling organizations to manage and coordinate customer interactions across multiple departments. This application was mainly developed for Indidge systems sales team. This application helps sales team to monitor and track their customers based on company products, customer status with respect to their sales cycle. J2EE architecture with Servlets and JSP was used.

Responsibilities:

·         Involved in various stages of software life cycle process like Requirements capture, Design analysis and development.
·         Designed and developed the presentation layer using JSP and Servlets.
·         Used Session Beans (EJB) in the back end to interact with the database connection service.
·         Coded ant scripts for compiling, building and packaging the service (ear) and deploying the EAR to the JBoss Application Server
·         Designed database schema and implemented in MySQL.
·         Managed the CVS repository, which was used for project development and code version management.
·         Build WAR files using ANT – a java based build tool.
·         Involved in unit testing, deployment and user acceptance test.

Environment:
JSP, Servlet, MySql, Eclipse, JBoss4.0.0, CVS (Eclipse) and WinXP.




Project: Performa (Nov’05-Mar’06)

            Performa is a solution to track and manage equipment performance from manufacturing equipment deployed in hard industrial environments. Performa uses Radio Frequency technologies to collect data from the equipment and make it available. It analyzes the data, calculates equipment performance metrics and presents the manufacturing engineer with the information he needs to improve the efficiency and profitability of the manufacturing facility.

Responsibilities:

·         Involved in various stages of software life cycle process like requirements gathering, design analysis and development.
·         Designed and developed the presentation layer using JSP and Servlets.
·         Used Session Beans (EJB) in the back end to interact with the database connection service.
·         Coded ant scripts for compiling, building and packaging the service (ear) and deploying the ear to the JBoss Application Server
·         Designed database schema and implemented in MySQL.
·         Managed the CVS repository, which was used for project development and code version management.
·         Build WAR files using ANT – a java based build tool.
·         Involved in unit testing, deployment and user acceptance test.


Environment:
JSP, Servlet, EJB, CSS, MySQL, Eclipse, JBoss4.0.0, CVS (Eclipse) and WinXP.




Internship:


Project:  WTLS-Wireless Transport Layer Security (Nov’03-Apr’04)

Client: Madurai Kamaraj University

WTLS project implements security in wireless device communication. The application manages secure sessions between application servers and mobile communication devices using WAP and HTTP protocols.

Responsibilities:
·         Involved in various stages of software life cycle process like Requirements capture, Design analysis and development
·         Designed and developed the application in C.
·         Ensured secure connection establishment between WAP client and Gateway.


Environment:       
Linux, C     


Technical Support Executive - Sutherland Global Services, for Dell project (June ’04 – Oct ’04)

Summary:

              As a Technical Support Executive worked closely with the customers to get their problems resolved.  The Job responsibilities include trouble shooting hardware, operating systems and software issues. Trouble-shooting complex technical scenarios like desktop computer hardware, operating system, device drivers & software troubleshooting using various online tools and personal technical skills.


Responsibilities:

·         Job responsibilities included trouble shooting with corporate client & customers and providing great customer experience
·         Provided first-level Customer Support on operation and maintenance of personal computers and peripherals using software tools.
·         Guided customer’s efforts to identify products that have Customer Issues and issued service calls in accordance with guidelines.
·         Troubleshoot and install Device drivers.
·         Logged all support details and resolved issues or dispatch to the appropriate area for resolution. 




EDUCATION           

·  Bachelor of Computer Science and Engineering, from Madurai Kamaraj University, India.



Keywords
Java, J2EE, C, C++, JSP, JSF, ODBC, JDBC, JNDI, Alfresco, Alfresco WCM, Alfresco Document Management, Alfresco Web service, REST API, Struts, iBatis, Hibernate, DAO, GWT, Seam, JSF, Dojo, AJAX, Spring, XML parser, Jibx, MySql, Oracle 10G, Tomcat, Apache, HTML, CVS, SVN, Jasper Report, iReport, Selenium, TestNG, MVC pattern, Session façade, performance tuning, Content Management System, Software Engineer, Research and Development, Databases, XP, Linux, Networks.


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