Technical Support Agent Sample Resume Format in Word Free Download

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Maya Sheff
Lindsey St

Apt B

Norman, OK 73001
405-971-9876
maya@gmail.com


OBJECTIVE
To provide superior technical support and troubleshooting.  To offer the drive and dedication that has marked my career to my employer, entering into a mutually beneficial work relationship. To continue to excel in the application of my skills.

TECHNICAL HIGHLIGHTS
Excelling in technical support, I also work well with both internal and external customer bases.  I am well versed in all versions of Windows and Windows-related software. I have a working background in hardware and software support, including service and maintenance in both a hands on and remote access. I’m skilled in most Windows-based programs, as well as having some knowledge in Macintosh systems and software.

PROFESSIONAL EXPERIENCE

Dell Computers - Oklahoma City, OK
12/2009 – 07/2011
Technical Support Agent.
Assist Customers with troubleshooting, repair, and configuration of laptop desktops by telephone and email.  Assisted the customers with both software and hardware troubleshooting. If possible, use “Go To Assist” and other Citrix based programs to connect into the customers computer. Logged detailed notes about actions and results in the Dell database.   Followed up with the customer until the issue was resolved to their satisfaction.

Employment Highlights

Promoted to the Basic Enterprise Group April 2011 where I assisted customers with hardware and some software support for server.  Experienced in all Windows clients from Server 2003 thru Server 2008 R2.

West Business Services - Oklahoma City, OK
12/2007 – 07/2009
Telephone Account Manager
Answer inbound calls and assist customers with sales, billing, and other aspects of their Internet and web hosting service.

Employment Highlights

Took a failing account set and within 1 month was in the top 10.

Dell Financial Services - Oklahoma City, OK
07/2006 - 9/2007
Sales Coach
Assist Customers and Reps with billing related concerns while selling the benefits of DFS products.

Employment Highlights

Voted Team Player by fellow coaches for FY07-Q3
 Achieved Top Sales Coach of the Quarter for FY08-Q1
 Voted Team Player by fellow coaches for FY08-Q1

Dell Computers - Oklahoma City, OK
08/2005 - 7/2006
Sales Rep.
Assist Customers with configuration and sales of computer and computer related products.

Employment Highlights

Promoted to the Super Queue – March 2006

Oklahoma Publishing Company - Oklahoma City, OK
06/2003 - 5/2005
Customer Service Representative
Answer inbounds calls and assist customers with subscription related concerns.

Employment Highlights
 Promoted to Position of Router 6 months after hire. Handled route assignment duties for the entire state of Oklahoma.

Voted Customer Support and Circulation/ Sales Employee of the Month in November 2003 and September 2004.

DP Computers - Chickasha, OK
06/2002 - 06/2003

Lead Technician/Sales

Assembly, repair, and sales of Windows-based PC’s, in addition to the installation and repair of
hardware and software.
Employment Highlights
 Handled training and supervision of new employees.

Inter.net - Oklahoma City, OK
07/2000 - 05/2002
Customer Service Representative
 Answer inbound calls and assist customers with technical support, billing, and other aspects of their Internet and web hosting service.
Employment Highlights
 Chosen by management to handle Trainer duties.

EDUCATIONAL BACKGROUND
Canute High School - Canute, OK
Graduated 1984
      GPA: 3.0

Rose State College - Midwest City, OK
12 credit hours completed, currently not enrolled
     Pursuing Associates Degree in Computer Sciences
    GPA: 3.75

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