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GRACY RUBIO
309 3rd Street Ft.
Lupton , CO 80001
309 3rd Street Ft.
Home
(303) 857-9876
Cell
(720) 254-1230
Email:
gracy.rubio@comcast.net
QUALIFICATIONS
Twenty four year’s
experience in Information Systems responsible for network administration,
midrange administration, program development, program maintenance, desktop and
customer support.
Certifications
- A+ Certified
- Net + Certified
- MCP Certified
- ITIL Certified
- HP Hardware Certified in Workstations,
Laptops and Desktops
Highly motivated
self-starter, always willing to learn new technology
Bilingual, fluent
in English and Spanish
EDUCATION
Bachelor of
Business in Information Systems, August 1998
Associate of
Applied Science, Data Processing-Computer Programming, 1990
El Paso Community College, El Paso, TX
EXPERIENCE
AND EMPLOYMENT HISTORY
Enerplus Resources (USA )
Corporation, Denver , CO
Technical Solutions Analyst
- Technical Support Network, Hardware, and
Software Tier 1 and 2 level
·
Procurement – PC’s, laptops, IP Phones,
and misc. equipment
·
Administrator for Excalibur,
SpendWorks4, RSA SecurID Token, Certex printing software, C-cure access control
and security management, and all cell phones
·
Mitel IP Phone setup and troubleshooting
·
Management of applications via Altiris
·
Monitor incident queue with Altiris/iET
ticketing systems
·
Update/create documentation for software
and user documentation
·
PC deployment and evergreen projects
·
Support users through Gotoassist, Lync,
Office Communicator, and Altiris
·
Field support to various locations in the
US
·
On-call
assistance after hours and weekends
·
AV support to boardrooms and training
rooms
Long View Systems, Denver, CO 12/04-02/08
System Consultant
Client – Enerplus USA 11/06-02/08
·
Technical Support Network, Hardware, and Software Tier 1 and 2 level
·
Excalibur administration
·
Management of applications via Altiris
·
Monitor incident queue with Altiris
ticketing system
·
Field support
to various locations in US.
·
On-call assistance after hours and
weekends
Client –
EnCana 2/04-10/06
·
Technical Support Hardware/Software –
oil and gas specific application support
·
Team Lead
with four people under my supervision
·
Responsible
for day to day troubleshooting of incoming calls to the EnCana Oil & Gas, USA Action
Center
·
Maintain
records of all issues in Remedy Magic ticketing system, route any and all
tickets to proper queues
·
Update
documentation with troubleshooting data as appropriate
·
Monitor
ticket queue for incoming issues and manage incoming email requests for
assistance
·
RSA SecurID Token
account setup and troubleshooting
·
RightFax account
administration
·
Remote access
support via VPN
·
Monitor and
support satellite communications for remote rigs sites
·
Management of
applications via ZEN, and Altiris
·
24/7 on call
support
·
Hardware
deployment setup and troubleshooting
·
Cisco Unity
Messaging and Cisco IP Phone setup, administration and troubleshooting
ITT Industries, Loveland, CO 02/00-08/04
Systems Administrator
·
IT
Management Responsibilities
·
Administrator
for AS400, and NT 4.0 Servers, DNS, WINS, DHCP, and Exchange Server 5.5
·
Technical
support to Mexican Plant remotely or in person
·
Responsible
of wireless configuration PC and Access Points
·
Responsible
of Intertel PBX Administration
·
Analyze,
debug, and maintain the ERP MAPICS system
·
Responsible acquiring quotes for AS400,
Networks, PC’s, and software
·
AS400
Administration, Security and Query report making for MAPICS
·
Evaluate
software and hardware for company’s needs.
·
Experience
migrating Exchange 5.5 to Exchange 2000
·
Assist
users with hardware and software problems
·
Responsible
for daily backups and routine maintenance NT Servers, HP laser printers, and Personal Computers
Elcom
Inc., El Paso, TX 11/98-01/00
AS400
Administrator
·
Administrator
for AS400, Novell 4.11, and NT
·
Y2K
Testing for AS400, and PC’s software and hardware
·
Responsible
of RF Devices, Scanners System
·
Analyze,
code, debug, and maintain the Production Control System
·
Responsible
acquiring quotes for AS400, PC’s, Networks, and software
·
AS400
Administration and Security
·
Evaluate
software and hardware for company’s needs
·
Responsible
for data conversion
·
Assist
users with hardware and software problems
·
Responsible
for daily backups and routine maintenance, HP laser, Printronix, Zebra printers,
and Personal Computers
El
Paso Community College, El Paso, TX 08/99-01/00
Part-Time Data Processing Instructor,
teaching basic principals of computers and MS Office
Handgards
Inc., El Paso, TX 05/96-10/98
MIS Assistant
for a manufacturer of plastic film products
El
Paso Community College, El Paso, TX 08/95-05/97
Part-Time IT
Instructor, taught basic principals of computers and MS Office
Azar Nut Company, El Paso , TX
Programmer/Analyst
Region 19 E.S.C., El Paso , TX
Programmer
II/Analyst
Programming Services
International, El Paso , TX
Programmer/Analyst/Supervisor
servicing companies engaged in production of
Payroll/HR systems for Mexican Twin Plants
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