Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Maya Moyer
309
Wagenseller Street Phone:
(570) 850-9876
Middleburg,
PA 17001 Email:
maya@ptd.net
INFORMATION TECHNOLOGY MANAGEMENT
Operations Management v Project Leadership v Cost Containment v Process Improvement
High
energy IT professional with the leadership and technical implementation skills
to:
„
Optimize end
user productivity thru improved systems and effective applications in a
matrixed business environment.
„
Reduce annual
operating costs via strategic systems upgrades and vendor management.
„
Leverage
secure, cost-effective and efficient solutions to align business goals with IT
strategy and resources.
„
Develop, train and manage cohesive
support staff to improve service and customer satisfaction.
Additional Competencies:
Ÿ Long-range IT Planning Ÿ Team Leadership Ÿ Forecasting & Analysis
Ÿ Project Administration Ÿ Technology Assessments Ÿ Policies & Procedures
Ÿ Contract Management Ÿ Quality Control Ÿ Systems Integration
Ÿ Remote Administration/Support Ÿ Patch Management Ÿ Manufacturing Processes
Ÿ Hardware Upgrades Ÿ Ticketing Systems Ÿ Network Conversions
EDUCATION
& APPLICATION KNOWLEDGE
Bachelor
of Science - Hotel, Restaurant, and
Institutional Management - Dec. 1993 Pennsylvania State University
(GPA 3.8/4.0)
Application
Knowledge: MS Windows 2000/2003/2008 Server & Desktop Operating Systems
VMware ♦ Veritas
NetBackup and Backup Exec ♦ Citrix ♦ Exchange Server ♦ SAN/LAN/Wi-Fi ♦ Cisco
PROFESSIONAL EXPERIENCE
TECHNICAL
SERVICES MANAGER
Wood-Mode Inc.
Kreamer, PA Dec. 2002 - Present
A
65-year-old custom cabinet manufacturer, widely recognized for excellence in
high-end cabinet design, with an annual, multi-million dollar revenue and a
workforce of 1300 employees.
Manage
and spearhead continuous improvements of technical service infrastructure,
supporting numerous networks and systems and departments.
·
Strategic
Planning: Contribute to long-range IT planning,
personnel decisions and budgeting efforts.
- Consult with management to forecast
functionality demands and user training needs.
- Research emerging technologies to assess
potential business applications, make recommendations
for purchasing new hardware/software components.
- Lead external consultants in the execution
of specialized technology initiatives.
- Serve as primary
liaison with consultants to ensure all contract deliverables are met.
·
Network Migration: Introduce technology enhancements for existing
servers, increasing network efficiencies and reducing system downtime.
- Direct a major migration project
to transition the server infrastructure from an HP EVA3000 to an HP
EVA4400 SAN hardware architecture.
- Incorporate the use of HP blade servers during
initial roll-out to transition away from the original
rack-mounted server solution.
- Develop virtual server technology as a
method of controlling server sprawl and containing costs.
Maya Moyer
Resume Page Two – Continued
· Disaster Recovery / Virus Security: Maintain virus, spyware and
spam detection systems on servers,
desktops and laptops.
- Transition from end-user
responsibility to transparent network based deployment of Symantec Anti-virus
system and definition updates to protect servers, desktops and laptops.
-
Establish
a system-wide backup policy using Veritas NetBackup; this resulted in a 100
percent reduction in lost data. Introduced Veritas Backup Exec at secondary
manufacturing facility.
-
Diagnose and remedy infected systems,
as related to spyware, malware, and virus attacks, with tools such
as Spybot, Malwarebytes, and CCleaner.
-
Lead
team to achieve a 90 percent reduction in missing and/or stolen technology
components by formulating and enforcing a rigid asset management program.
· Project Management & Supervision: Coordinate systems implementation and
maintenance projects with users (production/administration), minimizing
operational interruptions.
- Manage a team of technical specialists with
direct accountability for interviewing, staff scheduling,
leave authorizations, payroll verification and performance
management.
-
Orchestrate the daily monitoring and support of a Windows 2000/2003/2008
Server environment and SAN hardware architecture.
-
Establish system performance metrics and prioritize areas for
improvement. Realized greater than 99
percent operating system performance.
- Design system tools and routing practices to
optimize processing efficiencies and automate critical
business functions.
PC
SUPPORT SPECIALIST
Wood-Mode Inc.
Kreamer, PA 1994 - 2002
Lead a team of
technical specialists in support of workstations, printers, barcode devices,
and related hardware associated with a LAN encompassing 700 networked devices.
·
Training & Customer Service: Managed technical training and professional
development efforts for department staff.
- Monitored project demands,
delegated assignments, and allocated component and equipment
resources.
Successfully met deadlines according to project guidelines and delegated
work requests to meet or exceed expected completion date. Realized 95 percent success rate on each of
the above metrics.
- Served as primary liaison with
internal customer groups; advised management staff regarding
potential system enhancements and the value of emerging
technologies.
· Inventory Tracking: Controlled the
tracking, utilization and replenishment of hardware, software and technical
supply inventories. Achieved a 98 percent success rate in preventing inventory
stock-out conditions. Minimized negative
effects on internal customers by coordinating software installation and upgrade
projects on both client workstations and servers.
·
Vendor Relations
& Contract Review: Reduced overhead and obsolete service and
equipment quotes by 75 percent through proactive review of all vendor
proposals.
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