Tech Support Engineer Sample Resume Format in Word Free Download -->

Tech Support Engineer Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Carlie Clarke
309 Inverrary Blvd.                                                                                                                 
Fort Lauderdale, FL 33001                 
carlie.clarke@gmail.com
(404) 642-9876
                                                                                                               

Professional Objective
Highly energetic and enthusiastic employee with an outstanding communicational & practical skill sets in customer service and Technical environment, strongly committed to achieving company goals.  I have an exceptional attitude toward supporting the success of the company with product knowledge and interpersonal communication skills.

Experience

Teleperformance
Tech-Support Engineer
Margate, Fl
January 2011- Current


Atlanta Business   Consulting
Direct Marketing-
Sales Solutions Provider
Atlanta, GA
June 2010- October 2010

¨        Provide Remote technical support for Geek Squad clients, while maintaining customer service
¨        Support anti-virus platforms, including virus removal.
¨        Employ technical skills to support 3G and 4G Wimax clientele.
¨        Address billing difficulties not limited to elaborating on charges, renewals.
¨        Engage in billing renewals and terminations of contracts Via Breeze data base.

¨        Consult clients and customers; providing direct sales on products through AT&T.
¨        Train and develop representatives on products systematically.
¨        Manage and coach entry level representative, on effective and productive sales.
¨        Display optimum interpersonal communicational skills to meet company’s customer service skill standards.


Lodgenet Interactive Corporation
IT Support Agent–
Tier 3 Tech Support Engineer
Marietta, GA
April 2008–feburary 2009
¨        Remotely assisting Hotel General Managers address internet issue, for hotel guest or building wide circumstances.
¨        Walk various customers through internet connection after registration on hotel web base site.
¨        Troubleshoot complex network configuration issue using basic tools such as PING and trace route, etc.
¨        Remotely assist customers/ hotel representative to reboot hotel server and or router.
¨        Address over 50 inbound calls per /day, on occasion outbound calls are made for follow up on a specific issue.
¨        Detailed documentation of problem, track and follow up on the escalated tickets.



Washington Mutual
South Pine, FL
Customer Service Representative
April 2007-April 2008







Coach
Sawgrass Mills,FL
Cashier, Sales Associate
November 2006- June 2007

¨        Working with visual basic database, to retrieve and edit customer financial records.
¨        Balancing cash register, after each financial day.
¨        Delivering service to customer on a one on one basis.
¨        Corresponding with irate customers to ensure satisfaction.
¨        Took initiative to learn company internal organizational structure to optimize our customer base.
¨        Maintain company customer service standards.

¨        Acquired extensive knowledge of products to efficiently assist customer with accurate purchase.
¨        Understanding the customer’s needs, to implement their diction vividly.
¨        Perform cashier duties while maintaining customer satisfaction.
¨        As a sales associate rising above the productivity goal, meeting regional sales standards.


The Answer Group, Inc.
(T.A.G.)
Tier 3 Tech Support
Tier 1 Tech Support
Tamarac, FL
August 2005 – Sept. 2006
¨        Logged incoming calls and email into call-tracking database and escalated trouble tickets to specialized staff for resolution.
¨        Troubleshooting and maintained various modems and routers.
¨        Assisted 250 plus incoming calls per day on given shift by providing prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.
¨        Took initiative to learn company internal organizational structure to optimize problem-resolution efficiency. Provide support for desktop, laptops, and cell phones.
Education                                                Westwood College, Atlanta GA- March 12,2010
                                             Associates of Applied Science, Architectural Drafting

References                                         Available Upon Request


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