Team Lead & Customer Service Sample Resume Format in Word Free Download -->

Team Lead & Customer Service Sample Resume Format in Word Free Download

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JADA SIMMONS
309 Unicoi Place
Douglasville, GA 30001
(404) 242-9876
Profile
Sales professional dedicated to the mission of the company, committed to help increase revenues and reduce costs, and EXCELL WITH compliance rules and regulation goals.

                                                                  EXPERIENCE                                         
-   Sales: Business Development                                   
-   Account Management                                              
-   Team Lead & Customer Service
-   Commodity Market Knowledge


           PROFESSIONAL EXPERIENCE

                                                  Sales: Business Development    1996 - Present
¨       Created strategic relationships and alliances. Identified target markets by analyzing industries, customer demographics, economy momentum, and competitors’ strengths and weaknesses.
¨       Trained and educated realtors, builders, and consumers by providing information on merchandising advertisement techniques and product knowledge.

  • Solicit and received sales calls from customers. Explained product uses and provided pricing on short and long projects. Informs current and prospective customers of current promotions and new or upgraded products. Quotes prices and encourages customers to buy Enters / updates customer information such as name, address, among others into database system Creates and completes verbal and written contracts. Utilizes lead generation techniques and methods. Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepares savings analysis for potential customers.

¨        Utilized the marketing materials to train, educate, by utilizing product seminars and workshops. Advertised and marketed to target clients.  Wrote letters, farmed areas, promoted product, and “dripped” on potential customers.  Partnered with companies with existing customer base and together penetrated the market to grow client base.
¨       Activity results:
o   Increased mortgage company revenues by generating over $45M total production in the mortgage industry since 2003.  Originated 90% purchase business.  Generated $700,000 for the company in profits from origination fees and yield spreads premiums in first three years in business.
o   Recognized in the top 3 in sales for the most profit dollars and tons shipped in the steel distribution industry and construction metal framing industry. Met and exceeded sales goals every year selling between $6M-$12M of total dollars and shipping between 8mil – 12 mil tons of steel each year at Joseph T. Ryerson.  Achieved #1 salesperson selling the most high volume items and exceeding $2M sales quota per quarter in total sales dollars and 2400 tons shipped.

Account Management   1998 - Present
¨       Evaluated clients business and financial status to realize clients’ full potential; thus executing the 80/20 sales rule and identifying the top 20% of my client-base who generates 80% of the business.  Met with management, marketing, and the sales teams weekly to discuss potential tools and resources necessary to maintain current client-base and to win new client relationships and business. Created plans to grow business, met with clients and prospects in person to discuss their goals, invited clients and prospects to various events, and sponsored activities to advertise the company, its products, and programs.

¨        Activity results:
o   Increased customer referrals and sales by 25% within a one year period by utilizing the 80/20 sales rule which required targeting customers with better credit, quickly placing low credit rating customers in my credit management program, and only working with real estate agents who were full-time, offered buyer education, and agreed to have borrowers with low credit rating join my credit and educational program.  
o   Teamed with the outside sales team in growing the Northeastern Ohio territory, 20% the first year, 15% the second year, and performed at 110% of the companies set goals in tons, margin rate and net profit dollars in the third year; credit due to identifying top clients, forming inside and outside sales tag team to gather intelligent customer information, increase calls and sales visit, and conveying information with the team and strategically positioning ourselves for the next customer opportunity.   


Team Lead & Customer Service   1995 - Present
¨       Trained co-workers on new products and programs.  Responded quickly to a diverse amount of complex questions that were gird toward policies, procedures, products and services. Utilized appropriate systems to track customer dialog and lessons learned.  Made contact with 40-60 contacts a day.  Assisted co-workers and other departments as needed to meet goals. Led team projects and substituted for supervisor when needed.  Adhered to company and industry policies and procedures.
¨       Activity Results:
o    Within a 2 month period, helped a co-worker increased loan production from $250,000 to $600,000 per month by training him on where to place a loan, how to work the system, and select the best product for a client.  Also, trained several loan officers on products which increased their pipeline by 1-2 more units.

o   Reduced customer freight cost by 20% by proactivitely calling customers that were in the same territory and convincing them to purchase so that we could maximize our company truck to full capacity and help them reduce cost. Effectively communicated, researched and provided proof to a supplier how they over-billed our company by $200,000.


WORK EXPERIENCE

AMOR Services- Norcross, GA                              October 2010- Present

Account Specialist

Ascent Home Loans – Atlanta, GA                               October 2006- June 2010
Mortgage consultant
Committed to staying with Guaranty through two mergers & acquisitions
·         Amtrust Mortgage – Lithia Springs, GA                               March 2006 – October 2006
·         Market Street Mortgage – Lithia Springs, GA                  January 2005 – March 2006
·         Guaranty Residential Mortgage -  Lithia Springs, GA  February 2003 – January 2005

Dietrich Industries Inc. – Warren, Ohio                  February 2000 – December 2002 INSIDE SALES Account Executive
Mervis Steel – Cleveland, Ohio                                               
 OUTSIDE SALES Account Manager   
Joseph T. Ryerson & Sons – Cleveland, Ohio                  
Inside/Outside Sales Coordinator,
Inside Sales Representative
Flat Roll Coordinator & Buyer
Interplant Coordinator
Merchandise Analyst

Education & Certificates
Associates of Arts (Business Management)
 Cuyahoga Community College, Cleveland, Ohio

Real Estate License,
Cleveland, Ohio

Training
Salesforce, CRM, Target Marketing, Underwriting 101, Appraisal Fraud, Single Family Housing, RESPA, FHA, FHA Connection, VA, Conventional, Mortgage Originator, Microsoft Office Suite: Word, EXCEL, PowerPoint, Loan Officer Plus, Calyx, Mortgage Ware, Goldmine Sales Force, Purchasing, Shipping and Receiving, PeopleSoft, Flat Roll – Aluminum – Stainless Steel Products, Warehousing, JIT





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