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JOY GUIM

309 186^th Street   Hollis, NY 11001

Cell: (917) 327-1230 Home: (718) 831-9876

joy@yahoo.com

HIGHLIGHTS

§  Fifteen years hands-on and professional experience in PC, LAN, WAN, and Internet technologies

§  Four years full-time network administrator, 11 years IT consultant to small and large companies

§  Worked as desktop support, technical support, network administrator, and technical leader

§  “Quad Core Processor” IT, with ability to multi-task, analyze, process, and resolve problems

§  “Swiss Knife” IT, with multiple skills in computers, servers, networking, & other devices for business

§  Excels in human relations and behaviors; works both as team leader and team player

§  Experienced in fast-paced environments; knows importance of time management

§  Tough in extreme changes and complicated problems; flexible to various environments

TECHNICAL SKILLS

§  Windows OS for workstations & servers – XP, Vista, 7, 2000 server, 2003 server, 2008 server

§  Macintosh OS for workstations & servers – 10 to10.7, X servers, XSAN server, Open Directory

§  Microsoft Office Suite, Project, Visio, Publisher, SharePoint Designer, Expression Web Designer

§  Cisco networking - routers, firewalls, switches, wireless access points, Ethernet cables, Fiber optics

§  Microsoft servers – Active Directory, Exchange 2000, 2003, DNS, Terminal, IIS, backup server

§  Mobile devices – Blackberry, iPhone, iPad, iPod, Blackberry Enterprise server & desktop manager

§  Apple softwares - Final Cut Pro, MS Office 11, iLife, Extensis, Toast, Entourage, Adobe CS, XSAN

§  Graphic Design & Photography - Photoshop, Illustrator, InDesign, ImageReady, Flash,  Dream Weaver, AutoCAD, Revit

§  Trading floor - Market data applications, Bloomberg, Reuters, Nasdaq Workstation, TradeStation, NewsWatch, Sungard U2, OTC Dealer, Hummingbird, PinkSheets, Knobias, Thomson One

§  Health & medical applications – Bed Tracking, Abbot, Emdeon, PHS, MediTech, Dragon Dictate

§  Virtual Private Networking (VPN), Citrix terminal, Citrix server, FTP, GoTo Assist, Timbuktu, Remote Desktop Connection (RDC), DameWare

§  Web designing, content writing, technical writing, blogging, HTML, CSS, WordPress, search engine optimization (SEO)

§  TCP/IP based security cameras, audio video conferencing presentation devices, bank ATM machines, hospital & medical care devices

§  Ghost imaging, configuration, migration, rollout, deployment, encryption

CERTIFICATIONS

§  A+ - CompTIA Certified A+ Professional

§  ACTC - Apple Certified Technical Coordinator  (OS X10.4)

§  ACSA – Apple Certified Systems Administrator (OS X10.4)

§  ACHDS - Apple Certified Help Desk Specialist  (OS X10.4)

§  MCSE - Microsoft Certified Systems Engineer (MCSE-NT4)

§  MCP+I - Microsoft Certified Professional + Internet  (IIS Server)

§  MCP - Microsoft Certified Professional (Windows 2003 server)

§  MCP - Microsoft Certified Professional (Windows XP Professional)

EDUCATION

§  Master of Public Administration - Annunciation Graduate School, Philippines

§  Networking Technology, Continuing Education - New York University, New York City

§  Computer Business Diploma - Drake Business School, New York City

§  Computer Technology - Southern Luzon Technology, Philippines

§  Bachelor of Science in Agriculture - Bicol University, Philippines

JOB EXPERIENCES

Consultant, Rollout, Migration, & Deployment Project                   March 2011 to Date

North Shore Long Island Jewish Hospitals                                                     New York, NY

§  Surveyed user profiles, data files, and peripherals of old computers to be rolled out

§  Imaged and configured various applications of new computers (IBM ThinkPad, HP, and Lenovo workstations) for deployment

§  Backed-up & restored data files, user profiles, favorites, and My Document folders

§  Deployed and configured medical devices, desktops, laptops, & tablets for medical practitioners

§  Configured network connectivity of new computers, encryption and wireless connectivity of laptops

§  Deployed and configured local and networked printers (HP Laser Jet, Zebra, and DataMax)

§  Setup, configured, troubleshoot network connected medical equipments and devices of hospitals

§  Extended technical support to users in testing applications on the newly deployed computers

Consultant, Various Short-term Projects                                                           March 2009 to Feb 2011

Chase, Wachovia, NYC Board of Education                                                    New York, NY

§  Installed, upgraded, and configured hardware parts of Cisco routers, firewalls, and wireless access points

§  Installed and configured new Cisco routers, firewalls, and wireless access points

§  Setup, troubleshoot, and traced Ethernet and fiber optic network cables in walls and racks

§  Supported MIS personnel, teachers, and students of schools after the rollout

§  Troubleshoot and resolved technical and network connectivity problems of ATM machines

§  Troubleshoot paper bill sensors, fixed printers, and other hardware problems of ATM machines

§  Assisted bankers after the fix

Consultant, Sr. Technical Support Analyst                                                       May 2008 to February 2009

Halcrow-Yolles                                                                                                     New York, NY

§  Provided technical support for Apple Macintosh and Windows-based users

§  Assisted Executives and employees by phone and Internet, using remote desktop control (RDC), TeamViewer, Citrix, Dameware, and GoTo Assist

§  Configured wireless networking, and supported mobile Blackberry cell phones

§  Supported Microsoft Office 2003, Outlook 2003, MS Project 2003/2007, Visio, Publisher, Adobe CS3, AutoCAD, anti-virus, and spyware programs

§  Imaged, configured, and deployed laptops and desktops

§  Backed-up and migrated old files from old computers to new computers

§  Configured, troubleshoot, upgraded, deployed, and administered Windows 2003 servers, workstations, and printers

§  Assisted the Network Administrators in the administration and maintenance of servers, Cisco routers, firewalls, switches, and VOIP telephone system

§  Configured, set-up audio-video conferencing presentation devices and VOIP phone systems

Consultant, Data Center Operations Support                                  October  2007 to April 2008
Access Integrated Technology                                                                           Brooklyn, NY

§  Monitored, troubleshoot performances of Cisco routers, Unixs and Windows servers in US and other locations worldwide using HP OpenView

§  Monitored status and performances of heavy-duty uninterruptible power supplies (UPS), and other equipments of the data center

§  Assisted Engineers in configuration and set-up of servers, routers, and other networking devices

§  Provided desktop support, phone support using remote desktop control (RDC), TeamViewer, GoTo Assist, Citrix shadowing

§  Configured, deployed and troubleshoot computers, laptops, and printers

§  Assisted Apple Mac users in their hardware and software problems

§  Assisted clients in setting-up servers, routers, and other networking devices at the operations center

§  Configured and troubleshoot Ethernet cables and Fiber Optic cables connectivity

Consultant, Trading Floor Support, IMAC Support                                         Dec 2006 to Sept 2007
Royal Bank of Canada, & Bear Stearns                                                            Jersey City, NJ  & New York, NY

§  Served as frontline support for traders, supporting market data softwares, and fixing hardware problems

§  Provided phone support using remote desktop control (RDC) and Timbuktu

§  Administered Windows 2003 servers, Cisco switches, Cisco routers, and telephone systems

§  Served as desktop and help desk support to executives and regular workstation users

§  Imaged, installed, moved, deployed, and configured desktops, laptops, printers, routers, switches, and servers

§  Installed, configured, and troubleshoot trading and marketing software applications (Bloomberg, Reuters, Nasdaq Workstation, TradeStation, NewsWatch, Sungard U2, OTC Dealer, Hummingbird, PinkSheets, Knobias, Thomson One, etc.)

§  Configured and troubleshoot Outlook 2003, Microsoft Office Suite 2003, online chat programs used for trading, and Blackberry cell phones

§  Written technical user’s mini-manual on how to configure and use different trading softwares

Consultant, Mac-Windows Technical Support                                                 June to November 2006
Oxford University Press                                                                                     New York City, NY  

§  Served as team leader for MIS services at the MIS department (90% Mac, 10% Windows)

§  Administered Macintosh OSX servers, OS X 10.4 SAN server, Mac workstation, and printers

§  Migrated data and graphic files from old server to new XSAN server

§  Backed-up and restored server files on daily basis

§  Configured, troubleshoot, deployed Mac OS 9 and OS X computers, Windows workstations

§  Configured, troubleshoot and deployed HP laser printers, and Canon color copiers

§  Supported Adobe CS2, Quark Express, Microsoft Office 2003, Entourage, Outlook, Filemaker Pro, and other application softwares

§  Served as desktop and help desk support to executives, writers, graphic designers, and other staff

§  Written technical guidelines, and conducted trainings for Entourage and other softwares

§  Administered audio/video presentation devices, and web conferencing cameras

Consultant, Team Lead Engineer, Hardware Rollout                                      February to December 2006              

JP Morgan Chase                                                                                                Tri-State (NY, NJ, & CT)

§  Provided technical leadership, supervised technicians in rollout operations of Chase Bank branches

§  Configured, installed, and deployed HP Proliant DL380 servers (Windows 2003 servers)

§  Configured and deployed Liebert UPS and Liebert PODs at the server rooms

§  Imaged, configured, deployed Dell Optiplex GX620 workstations (Windows XP)

§  Configured, installed, deployed IBM-Lexmark printers, and printers for bank checks

§  Configured, installed, deployed banking paraphernalia and devices

§  Provided desktop support to executives and bankers after rollout

Consultant, Cisco Wireless Engineer                                                                 February 2005 to February 2006

IBM - NYC Board of Education                                                                           New York City, NY  

§  Conducted survey, tested wireless Access Points, and assisted in planning, using Visio for blueprints

§  Configured and deployed Cisco routers and switches - 3550 PWR and LAN series, Catalyst 6506, PIX Firewall 525, and Cisco AeroNet 1200 wireless access points

§  Configured and deployed Mac PowerBooks, and Windows XP laptops for wireless connectivity

§  Imaged, configured, and deployed Cisco IP-TV broadcast servers and Cisco IP-TV program manager servers with Windows 2000 OS servers, using Symantec Ghost

§  Configured and deployed IP-TV broadcast servers, IP-TV program manager servers, and IBM X 346 series servers with Windows 2003 server OS

§  Troubleshoot, repaired, and upgraded wireless access point devices

§  Managed, traced, and resolved cable problems of workstations and other networking devices

§  Served as desktop and help desk support to students and teachers

§  Installed, moved, and configured Macintosh and Windows based desktops and laptops

§  Installed, moved, and configured local and network printers

§  Provided technical support to students and teachers after the deployment

Consultant, Network Administrator                                                  January to Novemer 2004

Sephardic Hospital and Home for the Aged                                                     Brooklyn, NY  

§  Administered Windows 2000 active directory servers, Exchange 2000 server, SQL 2000 server, and HP Open VAX server

§  Administered regular backup using Veritas 9.1 software, and Dell DLT backup tape library

§  Configured and deployed SonicWall router with firewall, and Nortel managed-type switches, Dell PowerEdge 1750 RAID 5

§  Upgraded and rolled out servers, workstations, and printers.

§  Served as desktop support to executives, doctors, nurses, and other workstation users

§  Redesigned corporate web site (http://www.sephardichome.org), using FrontPage and Adobe Photoshop

§  Administered IIS web server and its corporate web site

§  Designed, developed, and deployed wireless networking system in an existing LAN, with LinkSys access points, LinkSys repeaters, and handheld HP PDA’s

§  Written and submitted monthly technical reports on the status of the local area network

Full-time, Network Administrator                                                                       November 1999 to January 2003

Summit Security Services                                                                                     New York and New Jersey 

§  Administered a wide area network (WAN) in 7 sites with Novell 4.5 server, Windows NT 4 for Small Business Servers v 4.5, Windows 2000 server, Linux 4 server, Exchange server 5.5, and Windows NT workstations

§  Served as desktop support to executives and workstation users

§  Administered ADP Payroll system for Microsoft SQL and Windows 2000 server

§  Administered Cisco routers, Cisco VPN client devices,

§  Administered daily backup and restores using ArcserveIT and Veritas’ Backup Executive

§  Managed remote desktop support system using PC Anywhere

§  Administered Citrix terminal server, and Citrix clients

§  Administered TCP/IP based security and monitoring systems

§  Configured and deployed HP servers, HP print servers, and HP copiers

§  Configured security video camera through a TCP/IP network

§  Supported Microsoft Office suite, Visio, Front Page, Publishers, and Project

§  Written mini-manuals and monthly technical reports pertaining to MIS operations

Consultant, Rollout Engineer                                                                              January 1997 to October 1999
Merck-Medco, Bear-Stearns, & Wall Street Access                                           New York and New Jersey

§  Surveyed user profiles, data files, and peripherals of old computers to be rolled out

§  Rolled-out and deployed Windows 95/98 workstations to Windows NT 4 workstations

§  Imaged and configured various applications of new for deployment

§  Backed-up data files, user profiles, favorites, and My Document folders of old computers; then, restored them back to the new computer

§  Migrated Lotus Notes clients to Exchange Mail server clients

§  Upgraded Novell workstations, and configured its inter-operability with Windows

§  Installed and upgraded hardwares, operating systems, and softwares

§  Installed and upgraded Bloomberg softwares for trading floor

§  Installed and upgraded Rumba and other terminal access softwares

§  Supported Microsoft Office, Lotus Suite, and Perfect Office

§  Repaired and configured Apple Macintosh computers and laptops

                                                 

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