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U.S. IBM Global Services
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Professional Profile
I have over 20 years of IT
experience and I am familiar with all phases of the System Development Life
Cycle, from system development to system implementation. I have worked as a System Analyst, Support
Analyst, and a Programmer.
For the last 11 years I
have worked as a Business Analyst, gathering and documenting user requirements
via interviews and JAD/JRD sessions and also developing Test Plans (Regression/SIT/UAT/Post
Implementation) based on Business criteria. As liaison between Business Partners
and Technical Groups, I’m also responsible for resolving issues and answering
questions presented by both groups. I have also
participated in the project management process documenting issues, progress
updates and action items.
Employer
History:
August/2009 – December/2011
Ascent Service Group
As Sr.
Business Analyst & System Consultant
·
Client: Wells Fargo Bank.
Responsible for
writing Business Requirements Documents, developing Test Plans (Regression/SIT/UAT/Post
Implementation) based on Business criteria and validate accuracy of data after
conversion for applications such as Online Banking
Enrollment, Bill Pay, Money Transfer and Payment Scheduling.
One of the projects I was responsible for during the last 2 years
was the effort to incorporate the Wachovia data into Wells Fargo’s database,
analyzing and verifying the accuracy of the converted data, enabling the
Business Partners to work with the new and existing customers and accounts
data. Another effort was writing Business Requirement and Test Plan for a
project where the purpose was to remove the Social Security Number (SSN) from
the Bill Pay
Application/Database, bearing in mind the Upstream
and Downstream Applications related to it.
December/2007 –
September/2008
As Sr.
Business Analyst & Management
·
Client: AT&T Services. Same job
responsibilities as AT&T employee. Please see below.
March/2000
– November/2007
AT&T
Services
As Sr. Business
Analyst
·
Responsible for writing Business and Technical Requirements
Documents, as well as getting all documentation signed off.
In addition, I
performed structured analysis in order to enhance and validate requirements,
data flows, workflows, use case diagramming and functional decomposition. I
developed Test Plans and Test Cases (SQL) based on user requirements.
·
Light
Speed Project
- One of AT&T’s major projects in 2006/2007. AT&T launched U-Verse
product. (Digital
TV, High Speed Internet, and Voice).
Ø Lead BA on development and
implementation of U-Verse Trouble Shooting and Service Order Report
Applications (front and back end) which capture required data to support the
Trouble Shooting and Service Order Regulatory Metrics developed to attend the
Federal Communications Commission (FCC) Regulations.
September/1999
- March/2000
Global
Services
As Sr. System
Analyst
·
Client: AT&T Services.
Responsible for development and maintenance
of new and existing modules of the Trouble Shooting and Service Order Report
Applications of AT&T Services and Products.
December/1997
– August/1999
IBM
Brazil
As Sr.
Support Analyst/Team Leader
·
As a Team Leader over 4 teams with 6 members, I was primarily
responsible for coordinating the analysis, planning and technical
implementation to convert client’s Y2K applications. I visited the client site
to analyze applications and verify possible Y2K application errors. I inspected
code and tested applications for Quality Assurance. I supervised client’s team
during integrated and comprehensive tests. Additionally, I was involved
assisting U.S. IBM as Technical Support for the Mantis Language.
January/1997
– November/1997
TELERJ
- Brazilian Large Telecom Company
As
Sr. System Analyst/Team Leader
·
As
Team Leader of the development team, I supervised the analysis, development,
unit tests, system tests and implementation of a complex benefits and
retirement application for the Personnel and Payroll System.
July/1993
– December/1996
ORIGIN C&P
Services - Brazilian/Dutch Large Consultant Company
As
Sr. System Analyst
·
Client: SHELL Brazil
July/1986
– June/1993
ABC BULL
Engineering - Brazilian/French Large Consultant
Company
As
Sr. System Analyst
·
Client: ABC TI - Brazilian Large Telecom Company
Technical Skills: UML/Use Cases, Waterfall, Business
Object, Microstrategy Reports, Agile,
OOA (Object Oriented Analysis), SQL,
TERADATA, ORACLE, DB2, Queryman, MS Access, MS Visio, MS Office, Clarity, ChangeMan,
CRM, Express One, FileNet Panagon, Star
Schema, COBOL II, PL/I, JCL, IMS, TSO, VSAM, IBM Utilities.
Education and Background
B.Sc. Degree in Data
Processing Technology
From
Nuno Lisboa College – Rio de Janeiro, Brazil.
Fluent Languages
English
and Portuguese
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