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System Consultant Sample Resume Format in Word Free Download

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Professional Profile
I have over 20 years of IT experience and I am familiar with all phases of the System Development Life Cycle, from system development to system implementation.  I have worked as a System Analyst, Support Analyst, and a Programmer.

For the last 11 years I have worked as a Business Analyst, gathering and documenting user requirements via interviews and JAD/JRD sessions and also developing Test Plans (Regression/SIT/UAT/Post Implementation) based on Business criteria. As liaison between Business Partners and Technical Groups, I’m also responsible for resolving issues and answering questions presented by both groups. I have also participated in the project management process documenting issues, progress updates and action items.

Employer History:
August/2009 – December/2011 
Ascent Service Group
As Sr. Business Analyst & System Consultant
·         Client: Wells Fargo Bank.
Responsible for writing Business Requirements Documents, developing Test Plans (Regression/SIT/UAT/Post Implementation) based on Business criteria and validate accuracy of data after conversion for applications such as Online Banking Enrollment, Bill Pay, Money Transfer and Payment Scheduling.

One of the projects I was responsible for during the last 2 years was the effort to incorporate the Wachovia data into Wells Fargo’s database, analyzing and verifying the accuracy of the converted data, enabling the Business Partners to work with the new and existing customers and accounts data. Another effort was writing Business Requirement and Test Plan for a project where the purpose was to remove the Social Security Number (SSN) from the Bill Pay                                       Application/Database, bearing in mind the Upstream and Downstream Applications related to it.


December/2007 – September/2008
U.S. IBM Global Services
As Sr. Business Analyst & Management
·         Client: AT&T Services. Same job responsibilities as AT&T employee. Please see below.


March/2000 – November/2007
AT&T Services
As Sr. Business Analyst
·         Responsible for writing Business and Technical Requirements Documents, as well as getting all documentation signed off.
In addition, I performed structured analysis in order to enhance and validate requirements, data flows, workflows, use case diagramming and functional decomposition. I developed Test Plans and Test Cases (SQL) based on user requirements.

·         Light Speed Project - One of AT&T’s major projects in 2006/2007. AT&T launched U-Verse product. (Digital TV, High Speed Internet, and Voice).
Ø Lead BA on development and implementation of U-Verse Trouble Shooting and Service Order Report Applications (front and back end) which capture required data to support the Trouble Shooting and Service Order Regulatory Metrics developed to attend the Federal Communications Commission (FCC) Regulations.  




September/1999 - March/2000
Global Services
As Sr. System Analyst
·         Client: AT&T Services.
Responsible for development and maintenance of new and existing modules of the Trouble Shooting and Service Order Report Applications of AT&T Services and Products.


December/1997 – August/1999
IBM Brazil
As Sr. Support Analyst/Team Leader
·         As a Team Leader over 4 teams with 6 members, I was primarily responsible for coordinating the analysis, planning and technical implementation to convert client’s Y2K applications. I visited the client site to analyze applications and verify possible Y2K application errors. I inspected code and tested applications for Quality Assurance. I supervised client’s team during integrated and comprehensive tests. Additionally, I was involved assisting U.S. IBM as Technical Support for the Mantis Language.


January/1997 – November/1997
TELERJ - Brazilian Large Telecom Company
As Sr. System Analyst/Team Leader
·         As Team Leader of the development team, I supervised the analysis, development, unit tests, system tests and implementation of a complex benefits and retirement application for the Personnel and Payroll System.


July/1993 – December/1996
ORIGIN C&P Services - Brazilian/Dutch Large Consultant Company
As Sr. System Analyst
·         Client: SHELL Brazil


July/1986 – June/1993
ABC BULL Engineering - Brazilian/French Large Consultant Company
As Sr. System Analyst
·         Client: ABC TI - Brazilian Large Telecom Company
                                                                             

Technical Skills: UML/Use Cases, Waterfall, Business Object, Microstrategy Reports, Agile,
OOA (Object Oriented Analysis), SQL, TERADATA, ORACLE, DB2, Queryman, MS Access, MS Visio, MS Office, Clarity, ChangeMan, CRM, Express One, FileNet Panagon,  Star Schema, COBOL II, PL/I, JCL, IMS, TSO, VSAM, IBM Utilities. 

Education and Background
B.Sc. Degree in Data Processing Technology
From Nuno Lisboa College – Rio de Janeiro, Brazil.

Fluent Languages
English and Portuguese       


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