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Teresa Guerrero
309 Scott
Street
Little Rock,
AR 72001
Phone: (501) 563
9876 (Home Phone)
E-mail: guerrero.teresa@aol.com
(Alternate Method of Contact)
Summary of Qualifications:
*Skilled at learning new concepts
quickly, working well under pressure, and
communicating ideas clearly and
effectively.
*Familiar with basic accounting office
work and experience in banking and finance.
*Familiar with Microsoft Suite 2007,
exposure and comfortable using Windows 98 to Windows 7 Windows Server NT 2008
Beta, knowledgeable of computer terms and commands. Familiar with TCP/IP, WAP,
WAN network troubleshooting, java, html, DOS, system recovery, DSL, firewall,
LAN security, wifi wireless setup and
troubleshooting, network setup, PC Anywhere, Norton Utilities/Windows,
Internet explorer, Netscape Navigator. Can word Process 40 wpm
Work History
IT Support for Wal-Mart
CompuCom, Bentonville, AR November 2011
– March 2012
* Troubleshooting and configuration of
AXP and AP wireless devices
* Configured Paystub Printers
* Configured ABS adapters
* Created daily troubleshooting reports
* Dispatched for replacement parts
* Troubleshooting of price verifiers
* Created remedy tickets for monitoring
purposes
Help Desk
IBM, Bentonville, AR May 2010 –
September 2011
* Created Remedy Tickets for Dispatches
* Troubleshoot AIX and Linux Servers
* Worked command line AIX and Unix
Software
* Worked Lotus Notes
* Troubleshoot Nortel Switches, Sisco
Switches, Zizzy Switches
Production/Supervisor trainee
Propak Logistics, Rogers, AR May 2008-
March 2010
* Production worker
* Logistical operation trainee
Medical Records Clerk
Rogers Diagnostic Clinic, Rogers,
AR May 2006 - June 2007
*Faxed Records
*Answered Phones
*Translated for Dr.'s
*Filed
*Ran Daily Deposits
Office Career’s Assistant (Internship)
Pinnacles High School, Soledad, CA August 2000 - June 2002
* Window PC troubleshooting assistant
* Microsoft Office tutor
* Printer and network troubleshooter
assistant
* PC and Network setup assistant
Education
1999-2002 Pinnacles High School Soledad,
CA
High School Diploma
2002-2004 Hartnell College Salinas, CA
Diploma Transfer
A.A, Computer Science
2008-2011 N.W.A.C.C College Bentonville,
AR
Currently Not Attending
A.A, Computer Science and Applications
Honors and Awards
* Citizenship Award
* President's Education Award
* California State Assembly Award
* Rotary Student of the Year
Languages
* Spanish (Fluent)
* English (Fluent)
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