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309
Lilburn School Rd Apt B8
Lilburn,
GA 30001
#
678-577-9876
E-mail:
ruby@hotmail.com
Objective:Seek
a position as a Support Specialist.
PROFESSIONAL EXPERIENCE:
MRP/ERP Controller: Geologics/HBC, Wichita, KS Aug. 2010 – Feb. 2011
§ Monitored component shortages, expedited
parts and communicated updated status to Project Manager.
§ Tracked status of material shipments and
assisted in resolving custom issues, waybills and delivery changes.
§ Ensured compliance with aircraft parts
required and delivered to complete FAI (First Article of Inspection).
§ Coordinated with MRP Master Planners and
adhered to required master data information changes.
§ Generated and prepared BOM (Build of
Materials) for aircraft projects and generated parts data files for teams.
§ Maintained and updated daily excel
inventory spread sheets with MS Access data base and records.
§ Performed continuous inventory of aircraft
parts and supplies performing reorders as required.
§ Analyzed and scheduled orders based on
Master Production Requirements.
§ Managed computerized inventory transactions
in SAP for returns, stock look ups and bin location verification.
§ Ensured that documentation provided to
logistics was properly received and receipts were recorded.
§ Utilized Six Sigma Lean process techniques
with resource planning to maximize supply chain efficiency.
§ Collaborated with the receiving department
in identifying receipts and verification of receipts for returns.
§ Defined supply chain metrics to verify
inventory levels, improve data accuracy and logistics performance.
§ Assisted in the development and
implementation of Inventory reduction activities for international supply
chain.
§ Experienced knowledge of SCM best practices
with a background in managing and coordinating projects.
§ Assessed available resources and executed
supply chain initiatives to drive value added ideals to completion.
§ Developed recommendations for parts
management process and changes for lead times and delivery dates.
§ Provided support to internal customers
placing orders with suppliers and performing cancellations of orders.
§ Performed administrative duties for
internal suppliers for reorders, changes and delivery of parts.
§ Worked with Materials management teams to
verify inventory counts, availability and resolving parts issues.
EFSR Processor: Volt Services/Varian Medical Services, Marietta, GA Aug. 2009 - Jan. 2010
§ Analyzed and performed comprehensive
reviews of Electronic Field Service Reports (EFSR) for North America.
§ Performed duties working with District
Service Managers and Field Engineers in reconciling and resolving errors.
§ Generated reports from SAP and IBM Lotus
Notes v.7 and updated database.
§ Managed, reviewed and created Resource
Related Billings (RRB) via SAP/R3 modules.
§ Prepared reports for the accounting group
to process and complete customer invoices.
§ Tracked and coordinated Preventive
Maintenance Inspections (PMI) scheduling due dates and following ups.
§ Verification of pricing, client charges,
and consignment resolution of Field Engineer’s parts and inventory.
§ Monitored the current status of Service
Technical Bulletins (STB) issued by the Food and Drug Administration.
§ Advised Field Engineers of the time
constraints and requirements for completing issued equipment alerts.
§ Handled accounts receivable duties and
customer inquiries with the Field Engineers and District Managers.
§ Coordinated with teams addressing clients
concerns to include invoice inquiries and billing research requests.
§ Complied and collected data for time cards,
overtime and work utilization monthly and quarterly assessments.
§ Supported National Accounts of major
Oncology and radiation therapy healthcare companies and clinics.
§ Communicated with RS Managers and District
Service Mangers in updating client’s data and billing details.
§ Reviewed and advised on status of customer
contracts and warranty statuses and expiration dates.
Supply
Chain Back Order Specialist: Philips Healthcare, Dunwoody, GA Nov. 2007 - Jun. 2009
§ Worked as a Member of the Urgent Medical
Equipment Escalation Team for X-ray, CT, MRI and Nuc Medicine.
§ Managed critically down sites and urgent
client medical parts requests all logistic shipping issues.
§ Purchased and tracked details on emergency
orders for down medical sites with patients at risk.
§ Coordinated with buyers, external logistics
providers and international vendors in procuring parts and equipment.
§ Advised on-site Field Service Engineers and
Regional Service Managers providing updates and status of clients.
§ Reviewed back orders status and and advised
customers of promise date changes.
§ Issued detailed statuses to the field via
text messages, web-based tools and applications.
§ Created basic queries, status reports and
spreadsheets, via SAP R/3 exported to MS Excel for daily reports.
§ Reviewed and managing back-orders, incoming
orders and change requests.
§ Directed and providers, warehouses, vendors
and suppliers for parts required scheduling deliveries by due dates.
§ Analyzed exceptions, back orders, pricing,
logistics, and planning changes that would affect the date of delivery.
§ Performed Six Sigma oriented tasks in
accordance with global supply management techniques.
§ Assisted with AR for equipment returns,
warehousing, scrap recycling and specialty shipping instructions.
Global
Order Manager: Manpower/British Telcomm - Smyrna, GA Aug, 2007 - Nov, 2007
§ Acting Lead for implementation of Six
Sigma-Lean Pilot Order Processing Program.
§ Project Management for new global telecoms
installation order site, projects and generated escalation tickets.
§ Verification of client contract status,
upgrades changes and technical sales support.
Vendor Direct Lead Specialist: Granite Technical/GE
Energy- Marietta, GA Mar, 2002 -
Jan, 2007
§ Lead the International PSA/POV Team (11
members) on global parts orders and shipping verifications.
§ Supported parts service with supply of
electrical and steam energy generation equipment over 1 billion annually.
§ Vendor Direct Team Leader 2 years for
vendor direct inventory processed, returned and shipped globally.
§ Acted as primary liaison between the client
and consultants on installation projects and upgrades.
§ Communicated directly with field engineers
and project managers on customer upgrades and cancellations.
§ Assisted with letters of credit and export
documentation creation for international customer’s shipments.
§ Performed inventory control management on
returned parts and upgrade equipment.
§ Generated queries and spreadsheets via
Oracle 11i software for monthly and quarterly reports.
§ Conducted cycle counts and inventory
management via Oracle 11i applications (warehouse, inventory,PO).
§ Managed supply chain issues on customer
contracts and pricing changes for inventories.
§ Responsibilities included assisting with
scheduling of outgoing parts, quotes, airway bills and transport.
§ Trained in Six Sigma programs and Lean
projects and concepts to achieve efficiencies in tasks and compliance.
Implementation Sales Support Specialist: World Com Dunwoody, GA Aug, 2000 - Mar, 2002
§ Coordinated implementation of frame relay,
CPE, ATM, and digital multiplex routers via web-based tools.
§ Interfaced with on-site network engineers
on client technical issues and resolutions.
§ Verification of client contract agreements
for service calls and equipment changes.
§ Managed internet installation projects for
customer networks at in-out support call center.
§ Worked with technical sales team to have
repair and updates dispatched for site locations.
Employment Verification Researcher: Contractor, TRC
Staffing/Info-mart, Marietta, GA Mar,
1999 - Jul, 2000
§ Investigated criminal and employment
backgrounds via web based tools.
§ Researched credit, financial history,
contacts and recommendations written and phone follow ups.
Telecommunications Support Representative: Sprint OMG,
Atlanta, GA May, 1998 - Mar, 1999
§ Implemented and designed internet
communications ATM, Frame Relay and x.25.
§ Managed new install orders, upgrades,
moves, and downgrades.
§ Technical Support for network engineers,
technicians and customers issues.
§ Reviewed and cleared checks for customers
on in-house billing issues.
EDUCATION:
Southern Polytechnic State
University. Marietta GA 1994-1999
Earned approximately 60 credits towards a Bachelor of
Science Degree - Technical and Professional Communications
Software and Systems Experience and Proficiencies:
SAP R/3 ECC –
SAP, FICO, ERP, CRM, and MRP modules, Oracle 11i applications Superuser,
Microsoft Office 2007-2010 Excel (V-Look up, Formulas and Macros), Access
Database management, Outlook, Power Point and Word, IBM Lotus Notes, Share
Point Administrator, Tradesphere
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