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Supplier Quality Assurance Country Manager
Business
Development · Materials
Quality · Partner
Management
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Gracy
Cruz
309 Summit Ridge Drive · Keene ,
NH 03001 · gracy@msn.com · (603) 283-9876
Supplier Quality Assurance Country Manager
Business
Development · Materials
Quality · Partner
Management
Dedicated, detail-oriented
Supplier Quality Manager offering nearly 25 years of leadership that ensure a
reliable stream of high-quality parts and components from a global partner
base. High performance, result driven
with a career demonstrating visionary Leadership, expertise, distinguished
performance in turnaround and operational management of multi-site, national
and international manufacturing operations. A catalyst for change, combining
tactical execution of strategic initiatives with strong leadership of
cross-functional staff and development of key alliances to capture and enhance
overall Quality, Productivity, Business and bottom line financial performance.
Core
Competencies
· Strategic Planning & Execution
· Supplier Selection / Performance
/Scorecards/Auditing
· FA / FAI / MRB / SCAR/ CAPA
· Process Analysis and Reengineering
· Supply Chain Management
· SAP/ ORACLE
|
· Quality Assurance
· Lean Mfg,5S,
Six Sigma,Kaizen, Value Steam Mapping
· ISO 9001/14001
· Start-up Operations
· Cost Reduction
· Global Supplier Management
|
· Budgeting
· Benchmarking & Metrics
· Team Performance Optimization
· Contract Administration
· APQP,PPAP,Analysis & Problem
Resolution
|
Professional
Experience
MARKEM-IMAJE
(Dover Corp) – Keene, NH 2007-Feb.
2011
Supplier
Quality Assurance Country Manager
Global Sourcing and Supplier Performance
Guide a team of Quality Engineers engaged
in ensuring supplier quality and reliability across Asia, Europe
and US value streams for the world’s largest provider of marking and coding
solutions. Evaluate and select new suppliers including First Article (FA) / First
Article Inspection (FAI). Collaboratively set goals and manage KPIs. Conduct
supplier audits and plan remedial actions for quality, productivity, and
process shortfalls. Create and manage departmental budgets. Hire, train, and
mentor staff. Key Achievements:
Ø Developed, implemented, and managed
supplier Performance / scorecards
Ø Built QA plans with associated reporting,
auditing, and corrective action controls.
Ø Developed and managed Global Supplier Audit
Program
Ø Managed and responsible for Root Cause
analysis and Corrective Action
Ø Developed and managed Supplier Quality
Assurance Documents (Audit Forms)
Senior
Global Supplier QA & Reliability Engineer 2006-2007
Supervised global supplier relationships,
ensuring steady stream of high-quality parts and components. Developed and
implemented QA and Reliability plans; managed Global Supplier Scorecards.
Assisted with FMEA. Conducted OT audits, supplier audits, and source inspections.
Key
Achievements:
Ø Improved service by facilitating corrective
actions.
Ø Implemented C=0 Sampling Pl
Ø Provided guidance as part of Material
Review Boards (MRB).
Ø Set and managed to major KPIs including zero
defect and process infancy.
Ø Guided Failure Mode Effect Analysis (FMEA)
for major quality problems.
JABIL CIRCUITS – San José, CA
2006
Supplier Quality Engineer
Managed supplier relationships for the San José
QUEST DISCOVERY SERVICES – San José ,
CA
Imaging Technician
Administered QC efforts and documentation
processes for a major supplier of content and document management services to
the legal industry. Ensured an unbroken chain of availability for materials
used as evidence in litigation.
FRY’S ELECTRONICS – San
José , CA
Sales Associate
Provided point of contact sales assistance
to customers for a variety of consumer electronics. Merchandised stock.
Assisted customers with product quality issues, returns, and exchanges. Key
Achievement:
Ø Offered entry into management training
within four months of hire due to exceptional performance, attention to detail,
customer focus, and individual sales performance.
CREATIVE
LABS, INC. – Fremont , CA
Supplier
Quality Engineer
Oversaw supplier management operations with
the goal of guaranteeing a steady, consistently high-quality stream of
materials for consumer electronics manufacturing. Oversaw MRB and SCAR
processes. Tracked, audited, and managed supplier performance. Administered the
Approved Vendor program. Partnered with supplier leaders to plan and implement
changes to materials, manufacturing practices, quality standards, and
production capacities.
Key Achievements:
Ø Established the Quarterly Business Review
and Supplier Selection Approval processes.
Ø Maintained consistently low MRB values by
effectively partnering with suppliers to prevent small issues from becoming major
contractual problems.
MICROSOFT
CORPORATION – Redmond, WA 1988-1996
Quality
Engineer / Process Specialist
Established, fostered, and managed supplier
relationships with key partners in Asia, Europe, and the US
Ø Successfully guided shipment of millions of
pre-inspected, audited products annually.
Ø Fostered relations with major partners
Toshiba and NEC.
Ø Managed ramp-up of Microsoft Ball Point in Japan
Ø Introduced continuous improvement and
custom ship-to-stock programs.
Incoming
QC Supervisor
Set and managed departmental goals for
quality and productivity. Developed inspection and sampling plans. Created and
administered departmental budgets. Hired, trained, and evaluated quality
specialists and inspectors.
Key Achievements:
Ø Instituted source inspections for US
Ø Earned promotion to Quality Engineer / Process Specialist due to
exceptional performance.
Education and Credentials
Bachelor’s Degree in Business Administration
Philippine School of Business
Administration – Quezon City , Manila , Philippines
Member of the American Society for Quality
(ASQ)
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