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				maya.carr@gmail.com (704) 990-9876
	Maya Carr
Professional Experience		Ingersoll Rand 2009 - Present, Supplier Manager Davidson, NC Accountabilities ·         Identify productivity opportunities to ensure year over year savings through process improvements and supplier rationalization ·         Supplier Relationship Manager Manage relationships with key strategic technology partners including Microsoft, Citrix, and Adobe Establish performance metrics to ensure business needs are being met by suppliers o   Interface with account managers to ensure proper compliance to contractual agreements Perform data projections on technology usage to contribute to Annual Operating Plans (AOP) ·         Software Compliance Manager o   Conduct scheduled internal audits asset and software compliance to conform to licensing agreements o   Identify required actions based upon audits and take action as needed o   Present risks, recommendations, and results of audits to senior leadership o   Direct global teams to carry out compliance projects to ensure contractual obligations while acting within local laws and customs ·         Service Manager for Unified Communications (Exchange on-line) o   Identify productivity gains in Microsoft relationship through data analysis o   Strategic management of Software as a Service model hosted by Microsoft (Microsoft Office 365, formerly BPOS-D) o   Manage technical teams that respond to messaging service related outages Key Accomplishments ·         Productivity actions have resulted in a net savings of approximately $1,000,000 annually for the past two years ·         Created internal auditing process to ensure software compliance ·         Coordinated with 3rd party consultants to implement BMC Asset Management ITBM and ADDM asset management tools ·         Lead team that established policy to review accounts and licenses to ensure proper services spend ·         Part of team tasked with establishing corporate controls for software and hardware requests based on ITIL principles within BMC’s Remedy environment ·         Successfully lead internal audits and have coordinated with outside suppliers to ensure smooth audits with minimal impact to business ·         Streamlined process for gathering data required to compile the Annual Operating Plan in a consistent and fact based manner Ingersoll Rand 2005 – 2009, IT Support Davidson, NC Accountabilities ·         Lead - IT Call Center environment ·         Managed team of up to 7 technicians to resolve technical support issues, conduct PC refreshes, installations, and hardware upgrades ·         Pinpointed  trends and coordinate with appropriate resources to ensure issue resolution ·         Diagnosed LAN/WAN connectivity issues ·         Coordinated training of new team members ·         Maintained team SharePoint site and coordinate communications with corporate IT ·         Performed account administration duties in compliance to SOX regulations Key Accomplishments ·         Created technical orientation presentation for new employees that resulted in nearly 40% drop in support calls made by new employees during first month of service ·         Spearheaded documentation project that gathered support information for internal business applications ·         Coordinated with enterprise application owners to document support provided by Help Desk ·         Created LogicNet automated workflows that document corporate processes ·         Lead team that developed process that increased efficiency of the IT On-Boarding process for new hires that reduced turn around time for full from 2 weeks to 5 days ·         Lead team that created electronic forms that replaced paper requests and streamlined internal processes and aligned to ITIL  o   Ensured Sarbanes-Oxley (SOX) compliance o   Reduced average completion time from 7 days to 3 days ·         Key member of Transition Team during merger that doubled company size that transitioned from IBM’s Visual Help Desk to BMC’s Remedy solution
		TechSkills 2004 – 2005, IT Instructor Las Vegas, NV Accountabilities ·         Mentor / IT Instructor o   Gave technical presentations and lectures to students learning A+, Network+, CIW, and MCSE courses o   Planned and presented hands-on labs and seminars  for students  covering TCP/IP, DHCP, LAN/WAN, Active Directory installations and maintenance, VPNs, troubleshooting hardware/software issues ·         Systems Administrator o   Maintained local network and ensured compliance to corporate asset management standards Key Accomplishments ·         Team was credited with the doubling of the learning center's facility utilization within first three months ·         Received recognition from senior leadership for new facility configuration that better facilitated student learning ·         Achieved 92% student examination pass rate
		Snell & Wilmer, LLC 2000-2004, Systems Administrator Phoenix, AZ / Las Vegas, NV Accountabilities ·        Lead team in PC image creation and resolving persistent application issues ·         Desktop Support o   Supported employees in remote field office location o   Windows Active Directory administration and provided Desktop Support o   Software installations and troubleshooting o   Diagnosed LAN/WAN connectivity issues o   Managed data back up solutions o   Troubleshot remote connectivity issues o   Maintained printer fleet ·        Conducted training for new hires Key Accomplishments ·        Managed the successful migration project of Windows 2000 and Microsoft Outlook to the local office.  o   Project accomplished in 60% of allotted time.  o   Support model was emulated with success in other locations ·        Created asset management policies that became corporate standard for software and hardware compliance ·        Developed analysis procedure to identify support needs that allowed for flexible staffing models of Help Desk to better meet customer needs ·        Lead Image Testing Team for Windows 2000 and Outlook deployment ·        Created curriculum for new employee training ·        Created and compiled support documentation for enterprise applications and IT business processes ·       Created Lunch & Learns training sessions that were credited with reducing Help Desk calls by 15% overall and up to 30% for particular issues
Education and Training		Formal Education West Virginia University - 1997 B.A. in History Minor in English Professional Certifications and Continuing Education ITIL Foundations Certification A+, iNet, MCP Pursuing Greenbelt Certification Additional Skills Very proficient with latest Microsoft Office Suite, including Word, Excel, PowerPoint, Access, MS Visio Proficient in using remote presentation tools such as Microsoft LiveMeeting Proficient in Microsoft SCCM (System Center Computer Management) reporting toolset Trained developer of Logic Net’s Expert Systems for creating dynamic Process Flows
Additional Interests and Activities		·        Active volunteer for Circle of Friends Greyhound Adoptions ·        Contribute time and services to Habitat for Humanity. ·        Member, Statesville Masonic Lodge # 27 ·        Hobbies include carpentry, Autocross racing, local history, and travel

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