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Teresa Dunhoft
teresa@yahoo.com
· 309 James Ln. Alexandria, KY 41001 · 859.448.9876
Objectives
To obtain a full time
IT position within a thriving company. I
can start with a 2 weeks’ notice working on 1st shift.
Education
Gateway Community and Technical College
- I received a diploma in Electronics/Computer Repair and Servicing on May 14, 2004.
- Core Classes: Computer Repair and Servicing, Cisco I and II, Devices I and II, Alternating Current and Direct Current also Microprocessors.
- High School Education was received at Walton Verona HS. I graduated in 2001 with a Work Ethic Diploma.
- Dean’s List Member
Experience
PPDI Pharmaceutical Product Development
Inc.
Sr. Technical Support Rep March 27th,
2006 – Present
Currently supporting 400 + pc’s/laptops/iPad2
and 300 users within US and Brussels, Belgium locations. The desktop pc and laptops run MS Office 2010
and Outlook 2010.
Currently support iPhones, Blackberries and
Android devices utilizing Mobile Iron and BES.
I’ve managed a SharePoint Server and
helping build the server to its expectations.
I run backup tapes and archive previous
day’s files.
Daily use with Microsoft Exchange for email
running with Active Directory 2003 for the email system.
I currently Implement/Construct/Support
Polycom Video Conferences. Also
implemented Digital Signage with Samsung Magic Info Pro Software.
Remote connectivity with VNC, LANDesk,
NetMeeting, Ticketing System Magic
I’ve setup the US Ghost Solution Suite
Imaging server that deploys multiple different images. Deploying 5-10 pc’s at a time.
Wethington Insurance
Network Administrator
Part time – June 2006 – July 2008
Managing for 12 pc’s and 1 server. The server is based off of Windows 2000
Server. The workstations ran Windows
2000 Professional.
Kept all pc’s up to date; fix any issues
that arrive with the end users. Working
with the phone lines and speed dials for the Panasonic Switching System.
Pomeroy IT Solutions
Level 2 Help Desk
Technician October 18, 2004 – March 24th, 2006
I worked as a Level 2 Help Desk Technician
supporting Fifth Third Bank. I managed
20 level 1 help desk technicians. I’ve
managed Windows 2000 and 2003 file and print servers. I have been a part of deploying over 500 pc’s
in a weekend. I worked with users
through Remote assistance. My duties
included logging tickets through Remedy and tracking tickets submitted to
hardware technicians. Applications
supported were from in house software to Windows Operating Systems and Office
applications. Setting up printers and
installing and configuring PDA's and Blackberry handheld.
R.A. Jones
Help Desk Technician
November 10, 2003-August 2004
I was a coop through the IS Dept. My job includes replacing hardware as well as
upgrading software. I received phone
calls through Help STAR ticketing system.
Skills
Software:
Ghost Server Setup/Construction, Ghosting
Computers/Laptops
Fully experienced with MS Office
Applications 95-2010, Lotus Notes
Active Directory, MS Server 2000-2008, VM
Server/Workstation
Creation of SharePoint sites & End user
instruction
Basic knowledge of Cisco IP Phone User/Web
interface
Remote VPN support
Mobile Iron (Smartphone Remote Support)
Hardware:
Smartboard Install/Operations
Installation/Replacement of:
Printer maintenance kits, All laptop
components, All computer components, Various Projector parts, CATV and Audio
Cabling
Installation and Implementation of Video
Conference equipment
Smart Phone knowledge including iPhone;
Blackberry; Palm
Installing hub’s; switches; wireless
routers
My desire to learn new Technology continues to grow day by day.
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