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PROFESSIONAL SUMMARY
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JOY MATTESON
CONTACT INFORMATION
309-F NE 81st Street 164
Vancouver, WA 98001 (425) 894-9876 Cell
joy@hotmail.com
Vancouver, WA 98001 (425) 894-9876 Cell
joy@hotmail.com
PROFESSIONAL SUMMARY
I have had over 14 years experience in
technical writing producing complex documentation sets including writing policies, procedures, ITS
standards and guidelines, software installation, configuration, deployment, and
reference guides, as well as training materials. I have helped to write and
implement documentation plans. I am an expert in word processing tools,
including single-source, XML writing tools like AuthorIT. I have worked in two
Java shops and on a CMMI team. I have additional experience as
Developer/Analyst using dBaseIV and MS Access on WINDOWS NT and 2000, 2003+
platforms. This experience has left me well-prepared to work with software
developers, QA engineers, managers, and IT personnel in business contexts
ranging from of software factories to small entrepreneurial firms.
Languages: HTML, Some
Visual Basics.
PROFESSIONAL EXPERIENCE
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US-WINDOWS CPUB team. Contract through Volt Technical Services March 11
– Dec 16, 2011. Redmond, WA 98052
|
1.
Sole writer for the new Windows
Assessment Console (WAC) computer performance assessments.
2.
Wrote Help conceptual,
orientation, and how to topics for WAC assessments, including MiniFilter
Diagnostic: Boot Performance, File Handling, Energy Efficiency, Internet
Explorer Startup Performance, Driver Verification, Memory Footprint among
others.
3.
Worked with US Windows senior program
managers, program manager IIs, sr test leads, principal development leads,
among others to understand and describe the new assessment products.
The purpose of the project was to create
documentation to describe a new set of computer hardware and software
assessment technologies to be used by a wide set of audiences from OEMs to
ITPros to enthusiasts.
Technologies: DXStudio, MS Word, Microsoft
Product Studio, Source Depot, HTML, XML, Visio, MS Paint.
|
Museum of the Moving Image
Sr. Technical Writer |
Remote work as Sr. Technical Writer for Collection Space, a
software project funded by the Carnegie-Mellon foundation. Contract through ProEdit Services May 10 – Oct 10, NY, NY.
1.
I wrote configuration
documentation about the software used to collect, manage, preserve, leverage,
and publish museum collection information.
2.
Consulted and helped organize
the Collection Space website.
3.
Contact with developers to
gain technical information used in creating configuration documentation.
The purpose of the project was to begin to create and organize
documentation regarding the configuration and management of the Collection
Space software.
Technologies: MS
SharePoint, MS Word,
L, XML, Visio, MS Paint.
|
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Intel,
Inc.
Sr. Technical Writer |
Sr. Technical Writer for Mobile Wireless Group - User Education
providing writing coverage for a long-term sabbatical of a senior employee
through Everest Consulting, Inc, May 10 – Sept 10 Hillsdale, OR.
1.
Responsible for controlling,
creating, revising, building all documentation for WiMAX and WiFi Intel
products.
2.
Created graphics for User
Interfaces. Created user guides and Help systems, using restricted vocabulary
to assist translation into 24 languages.
3.
Updated current documents and
created new documents, edited and supervised document creation provided by
outside companies, like Motorola.
Technologies: MS Word,
Microsoft HTML Workshop, ClearCase, HTML, XML, Visio, HSD Bug Tracking, MS
Paint.
|
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Microsoft, Inc.
Sr. Technical Writer |
Microsoft Office Content Management team.
Contract through Artech Information
Systems Jan 10 – Apr 10. Redmond, WA 98052
|
||
1.
Responsible to continuing
support to Office for a number of documentation projects, while a staff
employee was out on leave.
2.
Wrote new articles for
Microsoft TechNet.
The purpose of the project was to provide
uninterrupted document writing and editing while a staff employee was on a
100-day vacation.
Technologies: DXStudio, MS Word, Microsoft
Product Studio, Source Depot, HTML, XML, Visio, MS Paint.
Microsoft
Windows Server, Identity and Access (IDA) User Assistance (UA) writing team,
contract through Volt Technical
Services Jul 08 – Feb 09. Redmond, WA 98052
1.
Responsible for creating three
migration guides to guide Microsoft IT Pro customers through the migration from
32-bit to x64-based machines for the server roles of AD DS, DNS, DHCP, and
BranchCache. Review the Beta version of the guides on Microsoft
Technet (http://technet.microsoft.com/en-us/library/dd365353.aspx).
2.
Responsible for resolving
issues for an additional two migration guides developed by other writers and
product teams. These guides were for the File and Print server roles.
3.
Worked with Microsoft Program
Management, Product Planning, Testing, and Development to ensure that documentation
guides customers to a successful migration.
The purpose of the project was to write three
documents that would be read by an IT Pro audience of 500,000+ around the
world. The documents are ultimately to be translated into 35 languages.
Technologies: DXStudio, MS Word, Microsoft
Product Studio, Source Depot, HTML, XML, Visio, MS Paint.
Microsoft Product
Documentation Team, Microsoft Dynamics CRM,
contract through Volt Technical
Services Feb 08 – Jul 08 Redmond, WA 98052
1. Responsible for Microsoft Dynamics CRM Help for Customer Service,
Marketing, Service Scheduling and Reporting.
2. Wrote articles for Customer Service, Marketing,
Service Scheduling and Reporting for the Microsoft
Dynamics CRM Resource Center.
3. Assisted end users with technical answers to questions sent to the
document comments alias and contributed to the CRM team
blog.
4. Consulted with various Microsoft documentation groups on the use and
applicability of AuthorIT documentation
software.
The purpose of the project was to assist
Microsoft in resolving issues related to a difficult documentation publishing
environment and assist them in simplifying and improving their publishing and
support procedures and methodology.
Technologies: AuthorIT, MS Word, Microsoft
Product Studio, Source Depot, XMetal Editor, HTML, XML, Visio, Bugger,
Microsoft Dynamics CRM, Microsoft Dynamics CRM for Outlook, MS Paint.
|
Basic Hosting
Platform (BHP), contract through TalentFuse
Staffing and as a full time employee. Jun 06 - Dec 07 San Diego, CA
|
1.
Organized the technical writing
role within SPC including creating a style guide and providing work flow
analysis.
2.
Incorporated the use of a new
writing tool, AuthorIT, into internal Intuit technical publications.
Documentation was held in XML in a database and output to a variety of formats
including .doc, .pdf, and .html.
3.
Created numerous quick start,
reference, install and configure, and user guides, wrote the online help for
eDelivery, a new software product, and wrote user guides for IIT for deploying
new versions of applications across multiple platforms and clusters.
4.
Developed Intranet sites for
seven Intuit engineering groups to enabled internal customers to download group
software binaries, review release notes, component documentation, and other
complex technical materials. Created group icons using graphic programs for
newsletter and Wiki project identities.
5.
Trained in and worked with
production teams using the Agile iterative and Scrum process. Facilitated
documentation backlog and iterative deliverables for production sprints.
The purpose of the project was to provide a
consistent, repeatable, environment for creating and distributing engineering
documentation and technical group information, as well as providing clear,
understandable documentation for three audiences: very technical, technical,
and sophisticated end user.
Technologies: AuthorIT, MS Word, Adobe
Suite, MS HTML Workshop, HTML, WS_FTP, MS Paint.
|
Hitachi
Data
Systems Sr. Technical Writer |
Technical
Publications Department, contract through TechSource Staffing
Solutions Aug 05 - Jul 06 and Apr 07 – February 08 San Diego, CA
|
1.
Rewrote product instructions
for system administrators who have installed the HDS products and who manage
disk subsystem data. The products are
part of the Hitachi TagmaStore™ USP and NSC hardware and software
product suite and deal with data protection on both mainframe and open systems.
2.
The documents I wrote included
the following: NAS Backup Restore, Data Retention Utility, Volume Retention
Manager for z/OS, FlashCopy Mirroring for USP, ShadowImage, XRC Extended Remote
Copy, Volume Security, and Multiplatform Backup.
The purpose of the project was to update,
revise, and improve HDS documentation by rewriting, reorganizing, re-indexing
Japanese-source legacy materials.
Technologies: MS Word, Adobe Suite.
|
DTE Energy,
Inc.
Sr. Technical Writer |
Quality
Management Group QMG), Contract through KBTS Technologies, Inc. Oct 04 -
Apr 05 Detroit, MI
|
1. Created or rewrote standards and guidelines
for Development, Middle Tier Engineering, and Project Management. I also
assisted with software testing standards and guidelines documentation.
Developed quality control checklists for monitoring software development under
Agile methodology. I had some involvement with Software Development Lifecycle
issues.
2. Created an internal Quality Management
Group (QMG) Web site describing the group, its purpose, personnel, expertise,
and program for solution delivery for ITS.
3. Worked with a group of upper managers to
develop and publish a set of ITS policies consistent with the Capability
Maturity Model® Integration (CMMISM) Version 1.1 model for software
development. I also created a policy template for future IT use.
4. Worked with a SCAMPI trained lead appraiser
to conduct a baseline assessment of DTE Energy’s software development process
against the CMMI model.
The purpose of this project was to create
documentation consistent with both current DTE Energy business practices and
mapped to the CMMI model, to enable ITS to proceed with Level 3 certification
while creating or revising software development standards and guidelines for
specific roles within the ITS community at DTE Energy. I was responsible to improve
accuracy and create a consistent look and feel throughout ITS documentation.
Technologies: MS Word, Adobe Suite, DreamWeaver, HomeSite+,
Photoshop, HTML.
|
Computer
Associates International, Inc Sr. Technical Writer |
Documentation
Group, contract through Cue Data Services Apr 04 - Sep 04 San Diego, CA
|
1. Edited and rewrote ReadMe, Release Summary,
Getting Started, User Guides, and Windows Help for the Unicenter product suite.
2. Updated numerous legacy help systems using
JAVA Help, WinHelp, and HTML. Used AuthorIT to migrate some legacy Help systems
to the AuthorIT information element format.
The purpose of this project was to revise
and update a large quantity of legacy documentation, including Help and other
technical user documents, to improve accuracy and create a consistent look and
feel.
Technologies: MS Word, AuthorIT, Adobe,
WinHelp, JAVA Help, HTML.
|
Parametric
Technologies
Corp Sr. Technical Writer |
R&D DIVISION
Group, Full Time Employee Mar 00 - Dec 03 San Diego, CA
|
1. DIVISION software provided 3D and 2D visual
collaboration, mock-up, prototyping, review, and study software for a very
technical audience using Computer Aided Design (CAD) software.
2. Wrote installation and configuration manuals
for server-side applications that visualize images for 2D and 3D files in many
different formats on both Windows and UNIX platforms.
3. Created HTML online Help for the graphics
server.
4. Involved in analysis, document preparation,
and user sign off for technical publications that affect customer care and
technical support.
5. Performed functional testing to ensure
accurate documentation.
6. Interacted with users to ascertain
requirements and create design documents.
7. Interacted with Technical Marketing to
understand and analyze specifications.
The purpose of this project was to document
installation and configuration of CAD conversion object adapters, the
ProductView Graphics Server, and various PLM systems.
Technologies: FrameMaker, MS Word, RoboHelp,
WebWorks, MS Access, Adobe.
|
Qualcomm
Technical Writer/Analyst |
Global Star, contract through Paradigm Information Services Sep 99 - Jan 00 San Diego, CA
|
1. Created a publications tracking database to
track the creation and processing of hundreds of technical documents from
initiation to publication using MS Access.
2. Interacted with end users to gather
requirements and analyzed them into technical specifications.
3. Developed reports for publication supervisor.
4. Wrote 781 pages of documentation of
satellite ground station maintenance and fault procedures for the GlobalStar
division.
5. Edited, formatted, and re-wrote
specifications originally created by engineers.
The purpose of this project was to complete
documentation necessary to fulfill system and customer requirements.
Technologies: MS-Word, MS-Excel, MS Access.
|
Rocky Flats Golden, CO Full Time Employee Jun 97 - Sep 98
|
1. Initiated, designed, and then supervised
the creation of an Access database to automate a Department of Energy (DOE)
property disposal system.
2. Wrote the database supervisor and end user
manuals to DOE specifications.
3. Created a cash handling system for a DOE
sponsored retail store this included processing cash, adjustments, and
crediting the property disposal system.
The purpose of this project was to comply
with DOE regulations on the disposal of government property.
Technologies: MS Access, MS Excel, MS Word.
EDUCATION
|
1998 Bachelor of Arts (English ) Boulder, CO
|
I have completed all requirements for a BA
in English except six hours of Spanish (foreign language requirement).
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