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Kaylie Duncan

309 East 4th Street

Brooklyn, NY 11001

(347) 278-9876

Kaylie.Duncan@gmail.com

OBJECTIVE / SKILLS OVERVIEW

To apply my knowledge and skills in UML programming and Systems Administration in a Systems Analyst role within a company that offers growth and advancement

Core Competencies:

·         Project/Task Ownership                        ·   IT Project Management              ·   UML Programming

·         SQL Data Manipulation                         ·   SQL  Database Normalization     ·   Data Modeling

·         SQL Database Backups & Restores                  ·   SQL 2005/2008 SSIS                  ·   Citrix Server Installations

·         Remedy Wintel Server Vulnerabilities    ·   Wintel Server Installations            ·   SQL Server Installations

·         AD Site Replication                               ·   DNS, WINS, DHCP, TCP/IP      ·   Moderate ASP.Net and C#

·         Wintel Server Troubleshooting                ·   SQL Server Troubleshooting        ·   IIS Server Troubleshooting

·         Procure Server Hardware & Software     ·   B2B and Vendor interactions     ·   Active Directory

EDUCATION / CERTIFICATIONS

PACE University, New York, NY                                                                                  Anticipated Dec 2012

Masters of Science, Information Systems -Database Management

Baruch College, New York, NY                                                                                                       Jun 2009

Bachelor of Business Administration, Computer Information Systems

Certifications:

·         MCITP: Windows 2008 Enterprise Administrator

·         MCITP: SQL Server 2005

·         CCNA

PROFESSIONAL EXPERIENCE

Citigroup                                                                                                                          

Sr. Technical Analyst, Citi Capital Advisors                                                                          Apr 2006 - Present

·         System installation, configurations and testing for Windows Server OS 2003/08 SQL Server,  FTP, IIS, DFS, Microsoft Cluster servers for multiple businesses within Citigroup

·         Systems administration, maintenance, backup/restore, performance tuning

·         Led project to reconcile server and SQL service accounts to satisfy an audit gap

·         Build SSIS Packages to Extract, Transform and Load data from multiple data sources

·         Create Store procedure for data extractions

·         Create SQL triggers for auditing

·         Configure SQL2008 to capture audit events

·         Create simple ASP.Net web applications to retrieve data from SQL databases

·         Perform Data Backups and Restores

·         Create SQL Log Shipping schedules

·         Use SQL Server Profiler and Database Tuner to troubleshoot SQL Database issues

·         Establish Database Mirrors

·         Work with application and database groups to troubleshoot SQL Database issues

·         Led project to designed and built XenApp 5.0 / MPS 4.x and terminal servers for the deployment of business critical trading applications to remote users in the Bahamas, Singapore and London

·         Led project to stabilized the office-shore trading application delivery using the Citrix Web Interface and ICA files

·         Customized Web Interface to meet business needs

·         Use Edgesite to monitor Citrix Environment 

·         Troubleshoot and Performance tune Citrix

·         Authored SLA describing the support structure for Server Support teams in Switzerland, Bahamas and North America

·         Effectively collaborate with architecture, application development, requirements group, QA, testing and PMO teams

·         Work with Audit/Compliance teams to install and maintain security updates

·         Monitor status of critical system services reporting performance and server health

·         Communicate imminent changes to business users

·         Coordinate with external parties and customers for problem resolution

·         Maintain Wyse thin client infrastructure- to minimize business desktop cost using Citrix as the backend

·         Build VMware and manage  ESX 3.5 servers for Citrix and Windows server consolidation in the Bahamas

·         Travel to business sites to build-out COB and Citrix Environments

·         Meet with project management teams to discuss server hardware recommendations

·         Ability to do TCP/IP subnetting and VLAN creations

·         Linux Server administration

Sr. Systems Administrator, Citigroup Asset Management                                               Mar 1998 – Apr 2006

·         Led project to migrate over 250 servers from Windows 2000 server  to Windows 2003 server to  satisfy product End Of Line

·         Led project to migrate Microsoft SQL 2000 to SQL2005 to satisfy Product End Of Line

·         Built and maintained  windows 2003 server environment

·         Built and maintained  Citrix Presentation environment

·         Delivered application to users in London, Singapore and India using published applications

·         Configured Wintel servers with EMC San storage using dual Host Bus Adapters and work closely with the SAN integration team to propose LUN sizing and Zoning recommendations for the business

·         Reviewed and remedied all servers for vulnerability and schedule maintenance cycles

·         Created Active Directory OU structures for the Citigroup Asset Management, Tribeca Global Management

·         Project Manager for Windows 2000 to windows 2003 and SQL 2000 to SQL2005 server  migration

·         Met with project sponsors to discuss deliverable and project expectations

·         Made hardware and software recommendations to the business

·         Led a four- member team and oversee all server and desktop deployment for the Tribeca Global Management business relocation

·         Configured Microsoft Software Update Services server for the Tribeca Global Management business

·         Worked with various B2B groups and vendors to discuss connectivity requirements for market data and trading applications

·         Created domain trusts with legacy domains, administer NetApp Filers, and maintain offsite Datacenter in Stamford, Rack Compaq Server using Compaq and APC cabinets, Configure Windows Servers for Veritas NetBackup and ArcServer

Lower WestSide Household Inc.                                                                                   Jan 1997 – Feb 1998

LAN Administrator                                                   

·         Deployed all Wintel Servers, PC’s, Laptops, Printers, and peripherals

·         Created all Data Shares and User accounts, migrated all novel servers to window NT/2000 using swing servers

·         Provided all technical support, procurement and patch all desktops and server

NBC Studios                                                                                                                  Jan 1996 – Dec 1996

LAN Administrator

·         Deployed and configured PC’s, Laptops and Printers to the business users

·         Configure Laptops for remote access connectivity

·         Created User IDs using  User Manager and NetAdmin

·         Backup and Restore files using NTBACKUP and ArcServe

TECHNICAL SKILLS

Software:         Windows 2000/2003/2008 Server, Windows 2003/2008 Terminal, Citrix Presentation Server,

                        Linux, DBArtisan Windows 7, Microsoft Clustering, Resource Kit, Microsoft Security Baseline

                        Analyzer (MBSA), HP Insight Manager, Distributed File Systems, Market Data Applications,

                        Operations Manager, Veritas NetBackup, Visio, Pstools, Rational Rose, Enterprise Architect,

                        ThinPrint, SysInternals Tools, Visio, MS Project, Putty, Exceed

Hardware:       Remote Insight Light-Out Board, NIC Load Balancing, Fault Tolerance, HP ProLiant DL and

                        ML models, Wyse Thin Clients, Cisco 2500, 2600, 3600, 3700 series routers and Cisco 1900,

                        2950 and 3550 Series switches

REFERENCES

Available upon Request

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