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Kayla
kayla@gmail.com
972-379-9876
Over 8 years of experience in the field of IT focusing on Software Design, Development and Configuration in Siebel applications, Integration of CRM applications as a Siebel Consultant.
Experience Summary:
Worked on various Siebel Application modules such as Siebel Call Center, Siebel Sales and Siebel Marketing.
Experienced in Configuration and Integration of Siebel applications using Siebel Declarative tools and EAI (Enterprise Application Integration).
Implemented business scenarios around vanilla entities like Opportunities, Accounts, Activities, Sales Orders, Payments, Proposals, Prospects, Agreements, and Entitlements.
Siebel applications implementation experience with Siebel Server Applications Administration, Assignment Manager, Workflow Manager, EAI and eScript.
Understand Business Logic, Business Process flow, identification of Business scenarios, Functions and Development of test cases.
Performed system requirement & gap analysis, functional and technical design, development, unit testing and deployment on various fresh implementation and support projects.
Comprehensive understanding and experience working with the Siebel client/server architecture.
Extensive experience on Server and Component Administration, Server Manager, Repeating Component Requests (RCRs), Named Sub System.
Good Knowledge in developing Smart script and Audit Trail.
Good knowledge in Object Configuration using Siebel Tools to Create, Modify the Configuration of Business Objects, Business Components, Links, Joins, Siebel Workflow, Business Services and Integration Object Creation
Strong skills in Siebel Tools Configuration, Workflows, Siebel Server and Siebel Enterprise Application Integration (Web Services, JMS Receiver, VBC).
Involved in full life cycle implementations of a project right from Requirement Analysis, Design, Coding, Testing, Deployment and Production support.
Ability to design and code review through the whole project life cycle.
Committed team player with multitasking capabilities and good team co-ordination.
Involved in Go-Live Application deployment, supported production environments.
Education Qualifications:
Bachelor of Engineering in Computer Science.
Masters of Business Administration.
Technical Summery:
Siebel Related: Siebel 8.1/ 7.8.2/ 7.5, Siebel VB, Siebel eScript, Smart Script, Workflows Process, Workflow Policies, EAI, Assignment Manager, Workflow Manager.
Siebel Applications: Siebel Call Center, Siebel Sales, Siebel Marketing, Siebel tools.
Languages: C, C++, UNIX
Web technologies: HTML, XML, DTD, XML, XSD,
Packages: SQL and PL/SQL,
Operating System: Windows 2000, Windows NT, Windows 98/95, UNIX, MS-DOS,
Data Bases: Oracle 9i, Oracle 10g, and MS Access, TOAD.
Professional Summary:
Affinion Group, Columbus, OH Aug 2011 to Till Date
End Clients: Lloyds TSB, Bank of Scotland
Role: Sr Siebel Developer
Affinion Group is the global leader in the designing, marketing and servicing of comprehensive customer engagement and loyalty solutions that enhance and extend the relationship of millions of consumers with many of the largest and most respected companies in the world. Implementing Siebel Call Center application, Affinion provides programs in subscription-based lifestyle services and personal protection, points program management, insurance and other areas that help generate increased customer loyalty and significant incremental revenue for more than 5,550 marketing partners worldwide.
Environment:
Siebel Call Center 8.1, Siebel Tools, Siebel eScript, Oracle10g, Toad, and XML Spy
Responsibilities:
Involved in complete understanding of the present architecture and technical details of the Application
Involved in Analysis / design/development/Application Deployments/test document.
Prepared technical design document for ETC process and prepared the Low-level design document to configure the application and interfacing of the system with external systems with Siebel Integration capabilities.
Involved in the documentation of system and business-requirements and specifications, technical and user manuals.
Configured objects at different levels like User Interface, Business Object and Data Object layers and made sure that configuration is as per the Siebel best practices and according to the business requirements.
Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods to meet different client Functionalities
Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of clear commerce integration with the external systems.
Created and setup workflow process to send email about event registration to customers.
Worked on Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, SOAP and Web Services Description Language (WSDL)
Integrated Siebel Application with external systems using VBC to view external Systems data in Siebel. This involves creation of Virtual Business Component, a business service to process the query criteria and load the data in to the BC.
Used Integration strategies to transfer information from Siebel to external system with the help of Siebel Workflow, Siebel EAI adapters and Data Maps
Developed integration solutions involved invoking workflows asynchronously using the custom Workflow Process Manager Server components.
Provided non-srf fixes on production for critical issues.
Provided On Call support for systems based on agreed coverage timeframe
Performed Unit and Integration testing during the development life cycle.
American family Insurance, Madison, WI Apr 2010 to July 2011
End Clients: All AMFAMS
Role: Sr Siebel CRM Developer
American family Insurance is one the major insurance company in United States and offers various forms of insurance coverages such as car insurance, homeowners insurance, life insurance, business insurance, annuities and more in 19 different states. Sales Tool is Online Auto Insurance Sales tool used to estimate the quote, calculate the premium as per state rules and sell the quote to customers. American family Insurance has decided to implement the Siebel Sales application for a range of business critical activities like account management, Order configuration and management, pricing management. Siebel has been integrated with internal departmental applications and data.
Environment:
Siebel Sales 8.1, Siebel Tools, Oracle10g, UNIX, Toad, and XML Spy
Responsibilities:
Implemented new Business Processes to support new functionalities in the Siebel Sales application.
Involved in the requirement analysis, design, development, unit testing and QA support/defect fixes for the project maintenance releases.
Customized/Configured the application to meet the business requirements such as creating views, screens, and applets.
Configured the Business Objects, Business Components, pick lists, joins, links, and MVG applets.
Developed a batch interface which loads the Products, Classes and Attributes. This interface was developed by using Shell Script, XSLT, SQL Loader, SQL Plus, EIM and Workflows.
Improved the performance of the response times while navigating between the views in the application with consultation from Oracle Expert Services.
Developed a batch interface by using SQL Plus and Shell Script which will send the data to external system by extracting data from Siebel Base tables on daily basis.
Prepared the Unit Test Plan and Unit Test Cases based on the requirements provided by business.
Worked on Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
Created Integration Objects using EAI Wizard. Achieved Business Rule automation using Siebel eScript and Workflow Process.
Configuring and Designing the Proposal Templates for meeting the customer requirements.
Organized and conducted knowledge sharing sessions within the team to enhance intellectual development
Created virtual Business Component with custom code for additional functionality and validation.
Created Error Handling Business service to capture the error log as part of Workflow process
Prepared the functional design document and presented it to business analyst team for the approval process for both internal conversions and legacy conversions.
Created Detailed Design Documents after consultation with the requirements team.
Involved in creating the End user document using UPK tool.
Actively participated in the data model and Architecture of the Siebel customized application.
Involved in resolving the issues found during SIT and UAT.
Charter Communications, Inc., St.Louis, USA Jan 2008 Apr 2010
End Clients: CharterCom
Role: Siebel CRM Technical Consultant
Charter Communications is a Fortune 500 company and the fourth-largest cable operator in the United States. Charter provides advanced video, high-speed Internet, and telephone services to approximately 5.5 million residential and business customers in 27 states. Charter designs, develops, modifies, and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a mastery of development tools. Works in most phases of a project and reviews work of less experienced staff members. It has implemented a new system using Siebel Call Center to improve marketing planning, Lead management and campaign planning.
Environment:
Siebel Call Center 7.8.2, Oracle10g, UNIX, SOAP UI
Responsibilities:
Customized and Configured Siebel Call Center Applications using Siebel Tools.
Involved in the project as an EAI Consultant. The responsibilities include preparing Technical Design Documents from the functional speciation documents.
Worked on POC to check the feasibility of using Siebel WS-Security for Outbound and Inbound web services.
Effectively interacted with the functional and technical teams across different partner
applications to close the issues identified during the design and development phase
Worked on POC to check the feasibility of using Siebel WS-Security for Outbound and
Inbound web services.
Developed interfaces by using Siebel Web Services over HTTP to send the Inventory information to Portal Applications.
Participated in the data mapping session with the functional team for mapping data elements
between Siebel and many partner systems.
Developed integration objects and client side data maps to map the Siebel data to External
systems data.
Created XSDs and WSDLs for the interfaces over HTTP and JMS.
Created workflow policies to publish the Agreements data to partner systems upon creating
the same from Oracle EBS.
Configured EAI Dispatch rules to dispatch the different xmls received in the single JMS Queue
to different workflows.
Custom JMS receiver components have been created to receive the messages from Oracle
Fusion middleware.
Completed the feasibility check on WS-Security for Outbound and Inbound web services.
Effectively resolved the defects raised by various test teams ST/UAT with less turn on time.
American family Insurance, Madison, WI Mar 2006 Jan 2008
End Clients: All AMFAMS Siebel CRM Customers
Role: Siebel CRM Developer
As part of this project I was Involved in the customization of Siebel Sales application. This application is used to maintain the Accounts, Quotes, Opportunities, and Sales Orders of the customer.
Environment:
Siebel Sales 7.8.2, Siebel Tools, Oracle10g, UNIX, Toad, and XML Spy.
Responsibilities:
Developed interfaces over HTTP to get the data from external systems.
Worked on Siebel Web client Automation Server to interact with the Siebel Application from external applications to insert the data selected by users in the external applications in to Siebel
To raise Change Requests, if required, on behalf of customers to address a product defect or future enhancement thereby contributing in improving the quality of Siebel Products
Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets
Worked on Enhancement Requirements to apply the new functionality and modifications in the Application as per the client requirements, worked on issues related to Configuration and Workflows
Configured the Business Objects, Business Components, pick lists, joins, links, and MVG applets.
Involved in the configuration of Static, Dynamic, Hierarchical Pick lists using Joins and LOVs
Created Static and Dynamic Drilldowns to navigate the user to the appropriate views of the required customer accounts
Customized Pick Applets and MVGs using Links, MVLs and MVFs
Modified Business Components to allow updates and add necessary controls to the applet
Extended Base Table by adding new extension columns to the Base table
Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events. Customized the application using Siebel eScript as alternative to configuration extending the functionality
Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities
Involved in Creating the Users and extracting the local database for the users
Customized the vanilla Sales application to incorporate the necessary views/screens for the Client based on the business requirements. Created complex business Services and workflows to implement the business process flow in the application
United Missouri Bank, Kansas City, MO Aug 2004 Mar 2006
Role: Siebel CRM Developer
United Missouri Bank (UMB) is a leader in Finance and Insurance sector and well recognized for its low cost and value based Financial and Insurance Services. UMB is global a diversified financial services holding company. UMB businesses provide consumers, corporations, governments and institutions with a range of financial products and services. UMB uses Internal Application to administer the loan data and also Siebel Marketing module for its mortgage business.
Environment:
Siebel Marketing 7.5, Siebel Tools, Oracle 9.2.0, SQL Plus, Windows XP.
Responsibilities:
Involved in Requirement/Feasibility study, Functional Specifications, System Design, Analysis and Front-end development.
Performed extensive configuration/scripting in the application to customize or implement the business requirements. Created Business Service scripts to achieve the complex requirements which were not achieved by configuration.
Designed workflow processes for all inbound and outbound transactions between External systems to Siebel.
Involved in designing the toggle buttons for various applets to enhance data visibility and easy data entry for more productivity.
Extensively worked in Work Flows, created Work Flow Process, created new Business Services for Business requirement.
Used Data Validation Manager to set Data rules and validated the data as per the requirements.
Involved in integration testing of SQL scripts with the application.
Created the State model to create declarative alternatives.
Worked on creating workflow for outbound email, used outbound communication Manager Business Service
Worked on Creating Repeating Component, Component Request for Batch Jobs.
Created the Business Component and Applet User properties based on the Customer requirements.
Involved with the Testing team to resolve, fixing & testing defects found during Unit Testing & Systems Integration Test.
Automated the Workflow Process using Repeating component request and Workflow Policies.
Administration and Maintenance of these Siebel servers along with application software.
Stop/Start Siebel servers, Troubleshoot functional issues and performance issues and also Analyze performance results.
kayla@gmail.com
972-379-9876
Over 8 years of experience in the field of IT focusing on Software Design, Development and Configuration in Siebel applications, Integration of CRM applications as a Siebel Consultant.
Experience Summary:
Worked on various Siebel Application modules such as Siebel Call Center, Siebel Sales and Siebel Marketing.
Experienced in Configuration and Integration of Siebel applications using Siebel Declarative tools and EAI (Enterprise Application Integration).
Implemented business scenarios around vanilla entities like Opportunities, Accounts, Activities, Sales Orders, Payments, Proposals, Prospects, Agreements, and Entitlements.
Siebel applications implementation experience with Siebel Server Applications Administration, Assignment Manager, Workflow Manager, EAI and eScript.
Understand Business Logic, Business Process flow, identification of Business scenarios, Functions and Development of test cases.
Performed system requirement & gap analysis, functional and technical design, development, unit testing and deployment on various fresh implementation and support projects.
Comprehensive understanding and experience working with the Siebel client/server architecture.
Extensive experience on Server and Component Administration, Server Manager, Repeating Component Requests (RCRs), Named Sub System.
Good Knowledge in developing Smart script and Audit Trail.
Good knowledge in Object Configuration using Siebel Tools to Create, Modify the Configuration of Business Objects, Business Components, Links, Joins, Siebel Workflow, Business Services and Integration Object Creation
Strong skills in Siebel Tools Configuration, Workflows, Siebel Server and Siebel Enterprise Application Integration (Web Services, JMS Receiver, VBC).
Involved in full life cycle implementations of a project right from Requirement Analysis, Design, Coding, Testing, Deployment and Production support.
Ability to design and code review through the whole project life cycle.
Committed team player with multitasking capabilities and good team co-ordination.
Involved in Go-Live Application deployment, supported production environments.
Education Qualifications:
Bachelor of Engineering in Computer Science.
Masters of Business Administration.
Technical Summery:
Siebel Related: Siebel 8.1/ 7.8.2/ 7.5, Siebel VB, Siebel eScript, Smart Script, Workflows Process, Workflow Policies, EAI, Assignment Manager, Workflow Manager.
Siebel Applications: Siebel Call Center, Siebel Sales, Siebel Marketing, Siebel tools.
Languages: C, C++, UNIX
Web technologies: HTML, XML, DTD, XML, XSD,
Packages: SQL and PL/SQL,
Operating System: Windows 2000, Windows NT, Windows 98/95, UNIX, MS-DOS,
Data Bases: Oracle 9i, Oracle 10g, and MS Access, TOAD.
Professional Summary:
Affinion Group, Columbus, OH Aug 2011 to Till Date
End Clients: Lloyds TSB, Bank of Scotland
Role: Sr Siebel Developer
Affinion Group is the global leader in the designing, marketing and servicing of comprehensive customer engagement and loyalty solutions that enhance and extend the relationship of millions of consumers with many of the largest and most respected companies in the world. Implementing Siebel Call Center application, Affinion provides programs in subscription-based lifestyle services and personal protection, points program management, insurance and other areas that help generate increased customer loyalty and significant incremental revenue for more than 5,550 marketing partners worldwide.
Environment:
Siebel Call Center 8.1, Siebel Tools, Siebel eScript, Oracle10g, Toad, and XML Spy
Responsibilities:
Involved in complete understanding of the present architecture and technical details of the Application
Involved in Analysis / design/development/Application Deployments/test document.
Prepared technical design document for ETC process and prepared the Low-level design document to configure the application and interfacing of the system with external systems with Siebel Integration capabilities.
Involved in the documentation of system and business-requirements and specifications, technical and user manuals.
Configured objects at different levels like User Interface, Business Object and Data Object layers and made sure that configuration is as per the Siebel best practices and according to the business requirements.
Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods to meet different client Functionalities
Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of clear commerce integration with the external systems.
Created and setup workflow process to send email about event registration to customers.
Worked on Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, SOAP and Web Services Description Language (WSDL)
Integrated Siebel Application with external systems using VBC to view external Systems data in Siebel. This involves creation of Virtual Business Component, a business service to process the query criteria and load the data in to the BC.
Used Integration strategies to transfer information from Siebel to external system with the help of Siebel Workflow, Siebel EAI adapters and Data Maps
Developed integration solutions involved invoking workflows asynchronously using the custom Workflow Process Manager Server components.
Provided non-srf fixes on production for critical issues.
Provided On Call support for systems based on agreed coverage timeframe
Performed Unit and Integration testing during the development life cycle.
American family Insurance, Madison, WI Apr 2010 to July 2011
End Clients: All AMFAMS
Role: Sr Siebel CRM Developer
American family Insurance is one the major insurance company in United States and offers various forms of insurance coverages such as car insurance, homeowners insurance, life insurance, business insurance, annuities and more in 19 different states. Sales Tool is Online Auto Insurance Sales tool used to estimate the quote, calculate the premium as per state rules and sell the quote to customers. American family Insurance has decided to implement the Siebel Sales application for a range of business critical activities like account management, Order configuration and management, pricing management. Siebel has been integrated with internal departmental applications and data.
Environment:
Siebel Sales 8.1, Siebel Tools, Oracle10g, UNIX, Toad, and XML Spy
Responsibilities:
Implemented new Business Processes to support new functionalities in the Siebel Sales application.
Involved in the requirement analysis, design, development, unit testing and QA support/defect fixes for the project maintenance releases.
Customized/Configured the application to meet the business requirements such as creating views, screens, and applets.
Configured the Business Objects, Business Components, pick lists, joins, links, and MVG applets.
Developed a batch interface which loads the Products, Classes and Attributes. This interface was developed by using Shell Script, XSLT, SQL Loader, SQL Plus, EIM and Workflows.
Improved the performance of the response times while navigating between the views in the application with consultation from Oracle Expert Services.
Developed a batch interface by using SQL Plus and Shell Script which will send the data to external system by extracting data from Siebel Base tables on daily basis.
Prepared the Unit Test Plan and Unit Test Cases based on the requirements provided by business.
Worked on Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
Created Integration Objects using EAI Wizard. Achieved Business Rule automation using Siebel eScript and Workflow Process.
Configuring and Designing the Proposal Templates for meeting the customer requirements.
Organized and conducted knowledge sharing sessions within the team to enhance intellectual development
Created virtual Business Component with custom code for additional functionality and validation.
Created Error Handling Business service to capture the error log as part of Workflow process
Prepared the functional design document and presented it to business analyst team for the approval process for both internal conversions and legacy conversions.
Created Detailed Design Documents after consultation with the requirements team.
Involved in creating the End user document using UPK tool.
Actively participated in the data model and Architecture of the Siebel customized application.
Involved in resolving the issues found during SIT and UAT.
Charter Communications, Inc., St.Louis, USA Jan 2008 Apr 2010
End Clients: CharterCom
Role: Siebel CRM Technical Consultant
Charter Communications is a Fortune 500 company and the fourth-largest cable operator in the United States. Charter provides advanced video, high-speed Internet, and telephone services to approximately 5.5 million residential and business customers in 27 states. Charter designs, develops, modifies, and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a mastery of development tools. Works in most phases of a project and reviews work of less experienced staff members. It has implemented a new system using Siebel Call Center to improve marketing planning, Lead management and campaign planning.
Environment:
Siebel Call Center 7.8.2, Oracle10g, UNIX, SOAP UI
Responsibilities:
Customized and Configured Siebel Call Center Applications using Siebel Tools.
Involved in the project as an EAI Consultant. The responsibilities include preparing Technical Design Documents from the functional speciation documents.
Worked on POC to check the feasibility of using Siebel WS-Security for Outbound and Inbound web services.
Effectively interacted with the functional and technical teams across different partner
applications to close the issues identified during the design and development phase
Worked on POC to check the feasibility of using Siebel WS-Security for Outbound and
Inbound web services.
Developed interfaces by using Siebel Web Services over HTTP to send the Inventory information to Portal Applications.
Participated in the data mapping session with the functional team for mapping data elements
between Siebel and many partner systems.
Developed integration objects and client side data maps to map the Siebel data to External
systems data.
Created XSDs and WSDLs for the interfaces over HTTP and JMS.
Created workflow policies to publish the Agreements data to partner systems upon creating
the same from Oracle EBS.
Configured EAI Dispatch rules to dispatch the different xmls received in the single JMS Queue
to different workflows.
Custom JMS receiver components have been created to receive the messages from Oracle
Fusion middleware.
Completed the feasibility check on WS-Security for Outbound and Inbound web services.
Effectively resolved the defects raised by various test teams ST/UAT with less turn on time.
American family Insurance, Madison, WI Mar 2006 Jan 2008
End Clients: All AMFAMS Siebel CRM Customers
Role: Siebel CRM Developer
As part of this project I was Involved in the customization of Siebel Sales application. This application is used to maintain the Accounts, Quotes, Opportunities, and Sales Orders of the customer.
Environment:
Siebel Sales 7.8.2, Siebel Tools, Oracle10g, UNIX, Toad, and XML Spy.
Responsibilities:
Developed interfaces over HTTP to get the data from external systems.
Worked on Siebel Web client Automation Server to interact with the Siebel Application from external applications to insert the data selected by users in the external applications in to Siebel
To raise Change Requests, if required, on behalf of customers to address a product defect or future enhancement thereby contributing in improving the quality of Siebel Products
Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets
Worked on Enhancement Requirements to apply the new functionality and modifications in the Application as per the client requirements, worked on issues related to Configuration and Workflows
Configured the Business Objects, Business Components, pick lists, joins, links, and MVG applets.
Involved in the configuration of Static, Dynamic, Hierarchical Pick lists using Joins and LOVs
Created Static and Dynamic Drilldowns to navigate the user to the appropriate views of the required customer accounts
Customized Pick Applets and MVGs using Links, MVLs and MVFs
Modified Business Components to allow updates and add necessary controls to the applet
Extended Base Table by adding new extension columns to the Base table
Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events. Customized the application using Siebel eScript as alternative to configuration extending the functionality
Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities
Involved in Creating the Users and extracting the local database for the users
Customized the vanilla Sales application to incorporate the necessary views/screens for the Client based on the business requirements. Created complex business Services and workflows to implement the business process flow in the application
United Missouri Bank, Kansas City, MO Aug 2004 Mar 2006
Role: Siebel CRM Developer
United Missouri Bank (UMB) is a leader in Finance and Insurance sector and well recognized for its low cost and value based Financial and Insurance Services. UMB is global a diversified financial services holding company. UMB businesses provide consumers, corporations, governments and institutions with a range of financial products and services. UMB uses Internal Application to administer the loan data and also Siebel Marketing module for its mortgage business.
Environment:
Siebel Marketing 7.5, Siebel Tools, Oracle 9.2.0, SQL Plus, Windows XP.
Responsibilities:
Involved in Requirement/Feasibility study, Functional Specifications, System Design, Analysis and Front-end development.
Performed extensive configuration/scripting in the application to customize or implement the business requirements. Created Business Service scripts to achieve the complex requirements which were not achieved by configuration.
Designed workflow processes for all inbound and outbound transactions between External systems to Siebel.
Involved in designing the toggle buttons for various applets to enhance data visibility and easy data entry for more productivity.
Extensively worked in Work Flows, created Work Flow Process, created new Business Services for Business requirement.
Used Data Validation Manager to set Data rules and validated the data as per the requirements.
Involved in integration testing of SQL scripts with the application.
Created the State model to create declarative alternatives.
Worked on creating workflow for outbound email, used outbound communication Manager Business Service
Worked on Creating Repeating Component, Component Request for Batch Jobs.
Created the Business Component and Applet User properties based on the Customer requirements.
Involved with the Testing team to resolve, fixing & testing defects found during Unit Testing & Systems Integration Test.
Automated the Workflow Process using Repeating component request and Workflow Policies.
Administration and Maintenance of these Siebel servers along with application software.
Stop/Start Siebel servers, Troubleshoot functional issues and performance issues and also Analyze performance results.
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