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Maya Casper
309
Treeridge Parkway
Alpharetta, GA 30001
Alpharetta, GA 30001
Home:
724-591-9876
Mobile:
724-591-1230
maya@yahoo.com
SUMMARY
Experienced
proactive Senior information leader with over 18 years of Project/Program
Manager experience overcoming large challenges in information technology seeks
an opportunity to grow and/or "fix" an organizations existing
methodologies & processes in order to increase efficiency, reduce
redundancy, and put in place repeatable processes allowing executives to
concentrate on increasing revenue instead of decreasing defects.
Competencies
• Expertise translating
the big picture into clear, actionable, business unit strategies
• Obtain key stakeholder
ownership and accountability to assure execution success
• Build, develop &
motivate high performing teams. Feed talent pool & move many to key
positions
• Deliver and/or improve
processes that provide sustainable competitive advantage in the market
• Firm grasp of people,
process and information required to ensure optimum performance
Key Accomplishments
•
Lead Manager who orchestrated the creation of a newly created PMO office
overseeing 2000 projects with $2 Billion budgeted yearly. Within one year, project completion improved
400% and the company saved over $50 Million in project costs as a direct result
of my enterprise project planning initiatives.
•
Put a severely late over budget billion dollar initiative back on track
to successfully rollout new services that now brings in tens of millions of
dollars in yearly revenue.
•
Oversaw the management and reorganization of an IT Department containing
Oracle developers, Web developers, architects, and tech support personnel in
order to better support the needs of the organization and its customers through
process/policy/personnel changes as well as project planning methodologies.
•
Partnered with marketing for an initiative that brought in $70 Million
dollars worth of new business.
•
Managed the successful completion of over three dozen offshore hardware
and software projects for Fortune 100 companies.
WORK EXPERIENCE
Medical Electronic Attachment, Norcross, GA 2010 -
Present
Project Management
Reason for Leaving: New CEO bringing
in own staff
• Provided periodic status reports and dashboards for all projects and
programs to executive stakeholders and steering committees
• Monitor the program budget and track benefits associated with the program
activities
• Maintain staffing models, program-level work plan and consolidated
milestone reporting
• Project manage client engagements, including managing diverse streams of
work and project teams
• Conduct research, analysis, financial modeling, and project oversight for
IT projects
• Develop and deliver presentations and extremely high quality client
deliverables
• Managing client relationships
• Sharing knowledge and lessons learned with other staff and clients
• Manage development efforts of Medical Electronic Record software systems
which enable Hospitals and Doctors' Offices to submit medical claims
electronically to Payors.
• Directed all
phases of the software development management lifecycle, from inception through
completion, delivering goals on time, within budget, and to specification. Planned and managed project initiation,
analysis/requirements, design, development (agile process), quality center
(control/assurance), implementation, and post-implementation functions
including all project IT department communications. Headed multiple projects concurrently with
responsibility for defining scope, requirements, and business cases; creating
and controlling budgets; and allocating resources. Prepared detailed project plans, project
design documentation utilizing MS Office and MS Project, and functional
specifications. Created test scripts,
reviewed test results, and developed implementation plans. Identified, assessed, and mitigated potential
risks and negative impact. Coordinated
the efforts of multiple teams, conducted weekly project status meetings, and provided
status reports to senior managers.
• Direct management of resources, vendors, infrastructure, support,
software development and associated decision making around IT
infrastructure/Software service delivery.
• Completed build vs buy analysis for EDI X12 275 Transaction (Patient
Information) solution
• Oversees/coordinates all aspects of MEA participation in the esMD
(electronic submission of medical documents) pilot for CMS (Centers for
Medicare and Medicaid Services)
Sr. Project Consultant
BNYMellon/Federated Investors
CONTRACT
Pittsburgh, PA 2008 - 2010
• Oversight of the deployment of both infrastructure and
investment related IT projects using primavera portfolio management system for
project tracking.
• Directed and coordinated project management activities
for all phases of projects. Reviewed project proposals and determined
scheduling and procedures for project execution. Established work plan (MS
Project) and allocated resources. Outlined work plan and assigned duties,
responsibilities and scope of authority. Reviewed team member's status reports
and prepared project reports for management and client. Verified and managed
changes to the project scope schedule and cost. Conducted final reviews and
communicated lessons learned.
• Deployed various applications for investment services
such as CRM solutions and etc...
• Worked on various projects in support of Charles River,
Interchange, Omgeo Connect, Edgenet and other applications in support of
Investors/Traders.
• Planned and organized testing and training schedules
• Research/resolve client questions and problems to ensure
client satisfaction and retention
• Coordinated support service with other operating
departments
• Deployed MPLS telecommunications infrastructure to
replace existing T1's throughout entire client organization
• Planned/coordinated systems/server relocations as part of
datacenter closings in reconsolidation efforts
• Involved in build out of Datacenter within Pittsburgh
location
• Deployed over 120 EMC Xtender, SQL, Orchestria, and
Facetime servers to US, EMEA, India, China
• Manage Archiving related project activities, manage
resources, status updates to mgmt and project team, manage project budget,
Coordinate technical activities, manage project plan, manage project meetings,
deliver weekly status reports
• Implementation of an enterprise Electronic Communications
Compliance Monitoring system (Orchestria) starting with a proof of concept to
production. Retiring Legacy Compliance
Monitoring systems from three different organizations with different email
architectures as a result of several mergers.
• Directed the Systems Architecture team in all activities
related to Archiving and compliance
• Developed and tracked scoping estimates, project plans,
schedules, and resource allocation / assignments utilizing the Systems
Development Life Cycle (SDLC) methodology
• Provided scheduling guidance to functional team leaders
for identifying; resource requirements, deliverable dependencies, etc. in
preparation for development of project schedule.
• Facilitated reviews of System Requirements documents as
provided by Software Development Engineering. (Representatives from all
Functional teams in attendance)
• Facilitated Weekly Quality Review Board meetings
providing early defect detection and defect prevention during the Software
Development Unit testing, Systems test, and Systems Quality Assurance testing
phases.
• Facilitated Weekly Project Status review meetings with
representatives from all functional teams for monitoring project progress
(planned vs. actual) to ensure project remained on schedule. Functional teams
included; System Architecture (as required), Software Development Engineering,
System Test, Software Quality Assurance test, Technical Documentation.
• Identified action items and risks, ensuring timely
assignment and completion necessary to maintain project timeline.
• Provided Monthly project progress reports to Senior
Management.
• Facilitated Post Mortem / Retrospective project reviews
for continuous process improvements. (Representatives from all Functional teams
in attendance)
• Implemented Modification Request system for company-wide
management of Product Line Enhancements / Defects.
• Developed and tracked scoping estimates, project plans,
schedules, and resource allocation / assignments utilizing the Systems
Development Life Cycle (SDLC) methodology.
• Provided scheduling guidance to functional team leaders
for identifying; resource requirements, deliverable dependencies, etc. in
preparation for development of project schedule.
Coventry Health Care, Pittsburgh,
PA 2007 - 2008
National Company offering Health Care Services in 50 states
Reason for Leaving: My department was slated for elimination
Senior
Manager of Projects
·
Overseen Medicare & Medicaid programs supervising over 20 project managers
·
Establish PMO functions and corporate SDLC in alignment with industry
best practices
·
Provided periodic status reports and dashboards for all projects and
programs to executive stakeholders and steering committees
·
Monitor the program budget and track benefits associated with the program
activities
·
Maintain staffing models, program-level work plan and consolidated
milestone reporting
·
Project manage client engagements, including managing diverse streams of
work and project teams
·
Conduct research, analysis, financial modeling, and project oversight for
IT projects
·
Develop and deliver presentations and extremely high quality client
deliverables
·
Managing client relationships
·
Sharing knowledge and lessons learned with other staff and clients
·
Manager of the applications and systems support Department of over 50
associates overseeing multiple large and small scale software development
projects specializing in new projects & new business in support of Medicare
and Medicaid related software development projects involving .Net, Java, C/C++, and Mumps programming
languages. Systems support team managed
buildout, rollout, and maintenance of new hardware for vendor developed
software.
·
Create and implement both Tactical plans and strategic direction to meet
short/long range department & corporate goals.
·
Adhered to and followed standard Coventry SDLC.
·
Created templates for Dashboard reports, Scope documents, System Change
Documents, issue tracking logs, and etc... used across organization as well as
by all 48 direct/indirect reports.
·
Work across multiple lines of business within Coventry.
·
Assists in ongoing direction and strategy by aligning functional group
efforts to overall business objectives.
·
Build/leverage partnerships across business groups to deliver innovative
solutions. Critical thinker with a
proven track record of delivering technology projects displays collaborative
skills and ability to create sense of urgency to meet objectives.
·
Accountable for end-to-end application scoping, planning, development,
implementation and post-implementation maintenance.
·
Strong financial discipline and project prioritization in order to align
IT resources to strategic business goals.
·
Provides strong leadership and proactive management style.
·
Manage activities of remote personnel which include managers, leads,
analysts, and programmers.
·
Oversees multiple project teams which are responsible for all phases of
the system development and implementation process including analysis, design,
development, testing and ongoing support for the client area application
systems in an environment of diverse development platforms, computing
environments (e.g., host based, distributed systems, client server), software,
hardware, technology, tools, etc. Oversees the consultations with clients in
the analysis of short and long range business requirements and recommends
innovations which anticipate the future impact of changing business
requirements.
·
Assigns personnel to the various projects and directs their activities as
well as oversee and report on other project teams
·
Review and evaluate the work of the staff and prepares periodic
performance reports as well as hire/fire personnel.
·
Mentor/coach for team performance and career development in pursuit of
excellence.
Independent Consultant / Executive Project advisor 2005 - 2007
·
Consulted on multiple engagements, performing business process
improvements and implementation of project management tasks associated with
infrastructure development/enhancements and software development for various
types of projects such as:
·
Created customized SDLC for small business of software consultants in
order to meet deadlines with high quality deliverables. Trained onsite
personnel as well as performed health assessments on various projects
·
Supervise the collection of business requirements and creation of
functional specifications for a local independent consulting company working
with small to midsize projects
·
Performed research as well as acted as a project resource for local
entrepreneurs selling services such as infrastructure enhancements and software
development
·
Created preliminary plans to upgrade a local businesses infrastructure
SAIC,
Warner Robins, GA 2004 - 2005
CONTRACT
Internationally known corporation specializing in the defense contracting
Reason for Leaving: Layoff due to loss of Defense contract (outbid by
Lockheed Martin)
Deputy
Program Manager IT Systems Engineering
·
Direct IT & Systems Engineering department and associated teams in
the support and
·
Enhancement/development of an ERP (Enterprise Resource Planning) systems,
Oracle & SQL Server database administration, and business Logistics systems
to meet critical needs of the business.
·
Managed all in house software, hardware, and support teams IT related
·
Responsible for the deployment of these teams to meet business
requirements through the successful completion of projects, initiatives, and
Sarbanes-Oxley requirements. Provides tactical and strategic direction to
organization, Vice Presidents, managers, and supervisors. Supports VPs and IT
in the successful operation of Supply Chain Management systems supporting Air
Force, Army, and Navy.
·
Provide leadership guidance and training to managers and supervisors as
well as coordinate team member training with the leadership group. Directs
training approach to allow for expansion of teams capabilities, cross training,
and business functional knowledge.
·
Directs teams in the ongoing support of hardware/software environments
that are required for the stability and availability of system environments.
·
Rollout/implement a standard project development life cycle as well as
create standard templates required for each project phase for life cycle of
project.
·
Created standards for dashboard reports
·
Review and approve project timelines, work plans, design documents and
deadlines with the leadership team.
·
Interviews, selects, develop & evaluate performance, and managed
staff of over 14 information technology professionals and efforts for 10 - 20
additional personnel
AT&T,
Atlanta, GA 2003 - 2004
CONTRACT
Reason for Leaving: Completed contract
Senior
International Network Services Manager (Project Consultant)
·
Manage Network end to end Deployment and Upgrade of Telecommunications
Services for International Corporate clients such as Disney, NEC, and Chevron
Chemical.
·
Engage/oversee appropriate third party companies to deploy and configure
correct hardware to multiple client sites before services are provided. Hardware consists of routers, appropriate
switches, cables, and etc... depending on client needs for that particular
location.
·
Overseen multiple offshore project rollouts and directed activities of
other project managers. Responsible for
efforts of 60 - 100 personnel.
Sprint PCS,
Lenexa, KS 2001
- 2002
Internationally known Telecommunications Corporation
Reason for Leaving: Layoff due to massive restructuring
Senior PMO
Program Manager (Project Director)
·
Overseen the adoption and implementation of corporate wide project
management processes, procedures, templates, Waterfall SDLC, and dashboard
reports in real time used across organization.
·
Created Project management system (repository) leveraging Crystal
Reports, SQL Server, Project Server to provide ability to customize dashboards
and financial reports in real time to executives and managers.
·
Managed/Supervised the Design, Development, and Deployment of proprietary
Sprint PCS Financial/Resource Planning Systems [Financial, Scheduling and
Resource management systems], which collected $2 Billion annually in project
estimates and interfaces with proprietary Sprint Billing systems in order to
plan/manage Enterprise Resources and annual budgets.
·
Supervised the development and management of the intranet Web Portal to
our Financial/Project Systems web based applications that utilized Java,
L, ASP, and XML.
·
Managed design/deployment/training/setup of corporate-wide centralized
automated project management and collaboration tool.
·
Ensured consistent project management methodologies and standards were
used throughout organization for the entire project life cycle such as Earned
value management, planning,
implementation, and tracking of schedules, budgets, risks, and communications.
·
Drove the organizations estimation process, estimation consolidation,
estimation entry, and management of financials into a project management tool.
·
Managed/ Supervised vendors (Accenture, IBM, Keane, etc...), internal and
external clients, and a staff in all aspects of the project life cycle which
included project managers, developers, testers, network engineers etc... Staff
sizes ranged from 2 - 20 people. Cross-functional project teams ranged in size
from 2 - 100 people.
·
Managed Multiple Deployments of Desktops and Servers to over 500
associates .
·
Managed multiple project rollouts and directed activities of other
project managers.
·
Managed and contributed to the development of performance metrics for
executive level reports.
Applied Digital Access, Binghamton, NY 1999 -
2001
Telecommunications Operation Support Systems (OSS) software development and
service firm
CONTRACT
Reason for Leaving: Corporate bankruptcy
Project
Manager (Senior level Pre/Post Sales Support Manager)
·
Client Management, E-Project Management, Production Control & Release
Management.
·
Managed product development/deployment from point of sale through product
life cycle.
·
Profit/Loss management experience on multimillion dollar budgets.
·
Overseen highly complex high profile multi-platform OSS software
development and deployment of multiple application software systems within
schedule, cost and quality requirements.
·
Managed planning, deployment, support, administration, and training of
SUN Unix, Windows, and Web based network management systems (Commercial
Packaged Software for planning of Enterprise Network Resources) and servers at
customers located throughout the United States; perform integrations with
AT&T, Bell Atlantic and GTE telecommunications systems operating SUN
Solaris platforms; write customized scripts.
·
Managed planning & deployments of both Hardware and Software SUN Unix
Servers, Windows Servers, and Web Servers (IPlanet and Apache) in support of
web based applications utilizing HTML, ASP, XML,
Java, and Perl.
·
Supervised Deployments of Hardware and Software to large fortune 500
companies such as AT&T, Bell Atlantic, and GTE.
·
Contributed and overseen the change management process for external
clients.
·
Managed software development & Deployment project teams where team
members were located in Canada, California, Texas, and Indiana.
·
Managed teams of various sizes from ranging in size from 2 - 10 people.
Raytheon Systems Corporation,
Binghamton, NY 1998 -
1999
Internationally known corporation specializing in the aerospace engineering
and manufacture of aircraft training simulators
CONTRACT
Reason for Leaving: plant closing due to corporate restructuring
Computer
Systems Engineer - Secret Clearance
·
Assigned to a series of projects in the development and support of the B2
Bomber simulator including telecommunications systems within a SEI CMM Level 3
organization for US Air Force/Army and Department of Defense.
·
Managed Installation and integrated of an Asynchronous Transfer Mode
(ATM) WAN project; brought system into compliance with High Level Architecture
(HLA) modifying files on both UNIX and VMS platforms. Unix administration and
installations Programmed on MVS, VMS, and UNIX platforms. Collaborated with the
network engineer in researching and formulating an Internet firewall solution;
identified and worked with vendor.
United States Navy
Telecommunications & Computer
Electronics Specialist/Team Leader for repair
& helpdesk - Top Secret Security Clearance
·
Overseen the maintenance & implementation of new hardware, new
processes, and implementation strategies.
·
Managed multiple projects that used cross-functional teams and/or my 14
direct reports.
·
Several years experience overseeing deployments & maintenance of
various hardware systems such as satellite computers, navigational computers,
and cryptographic computer equipment in Data Centers environments
·
Managed helpdesk
·
Created and implemented processes, procedures, and policies ship wide for
computer communications and computer radar communications.
EDUCATION
George Washington University Master's Certificate in Project Management
Syracuse University Masters of Science, Telecommunications & Network Mgmt
State
University of New York Bachelors of Science, Mathematics/Secondary Education Minor:
Physics, Magna Cum Laude,
TRAINING
- PMI - Project Management Institute
(2001-Present)
- PMI ISSIG - Information Systems
Specific Interest Group (2001-Present)
- PMI - Atlanta Chapter
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