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Maya  Casper

309 Treeridge Parkway
Alpharetta, GA 30001

Home: 724-591-9876

Mobile: 724-591-1230

maya@yahoo.com

SUMMARY

Experienced proactive Senior information leader with over 18 years of Project/Program Manager experience overcoming large challenges in information technology seeks an opportunity to grow and/or "fix" an organizations existing methodologies & processes in order to increase efficiency, reduce redundancy, and put in place repeatable processes allowing executives to concentrate on increasing revenue instead of decreasing defects.  

Competencies

•           Expertise translating the big picture into clear, actionable, business unit strategies

•           Obtain key stakeholder ownership and accountability to assure execution success

•           Build, develop & motivate high performing teams. Feed talent pool & move many to key positions

•           Deliver and/or improve processes that provide sustainable competitive advantage in the market

•           Firm grasp of people, process and information required to ensure optimum performance

Key Accomplishments

•               Lead Manager who orchestrated the creation of a newly created PMO office overseeing 2000 projects with $2 Billion budgeted yearly.  Within one year, project completion improved 400% and the company saved over $50 Million in project costs as a direct result of my enterprise project planning initiatives.

•               Put a severely late over budget billion dollar initiative back on track to successfully rollout new services that now brings in tens of millions of dollars in yearly revenue. 

•               Oversaw the management and reorganization of an IT Department containing Oracle developers, Web developers, architects, and tech support personnel in order to better support the needs of the organization and its customers through process/policy/personnel changes as well as project planning methodologies.

•               Partnered with marketing for an initiative that brought in $70 Million dollars worth of new business. 

•               Managed the successful completion of over three dozen offshore hardware and software projects for Fortune 100 companies.

WORK EXPERIENCE 

Medical Electronic Attachment,                       Norcross, GA                                   2010 - Present

Project Management

Reason for Leaving:  New CEO bringing in own staff

•       Establish PMO functions and corporate SDLC in alignment with industry best practices

•       Provided periodic status reports and dashboards for all projects and programs to executive stakeholders and steering committees

•       Monitor the program budget and track benefits associated with the program activities

•       Maintain staffing models, program-level work plan and consolidated milestone reporting

•       Project manage client engagements, including managing diverse streams of work and project teams

•       Conduct research, analysis, financial modeling, and project oversight for IT projects

•       Develop and deliver presentations and extremely high quality client deliverables

•       Managing client relationships

•       Sharing knowledge and lessons learned with other staff and clients

•       Manage development efforts of Medical Electronic Record software systems which enable Hospitals and Doctors' Offices to submit medical claims electronically to Payors.

•       Directed all phases of the software development management lifecycle, from inception through completion, delivering goals on time, within budget, and to specification.  Planned and managed project initiation, analysis/requirements, design, development (agile process), quality center (control/assurance), implementation, and post-implementation functions including all project IT department communications.  Headed multiple projects concurrently with responsibility for defining scope, requirements, and business cases; creating and controlling budgets; and allocating resources.  Prepared detailed project plans, project design documentation utilizing MS Office and MS Project, and functional specifications.  Created test scripts, reviewed test results, and developed implementation plans.  Identified, assessed, and mitigated potential risks and negative impact.  Coordinated the efforts of multiple teams, conducted weekly project status meetings, and provided status reports to senior managers. 

•       Direct management of resources, vendors, infrastructure, support, software development and associated decision making around IT infrastructure/Software service delivery. 

•       Completed build vs buy analysis for EDI X12 275 Transaction (Patient Information) solution

•       Oversees/coordinates all aspects of MEA participation in the esMD (electronic submission of medical documents) pilot for CMS (Centers for Medicare and Medicaid Services)

Sr. Project Consultant BNYMellon/Federated Investors

CONTRACT

Pittsburgh, PA            2008 - 2010

•       Oversight of the deployment of both infrastructure and investment related IT projects using primavera portfolio management system for project tracking. 

•       Directed and coordinated project management activities for all phases of projects. Reviewed project proposals and determined scheduling and procedures for project execution. Established work plan (MS Project) and allocated resources. Outlined work plan and assigned duties, responsibilities and scope of authority. Reviewed team member's status reports and prepared project reports for management and client. Verified and managed changes to the project scope schedule and cost. Conducted final reviews and communicated lessons learned.

•       Deployed various applications for investment services such as CRM solutions and etc...

•       Worked on various projects in support of Charles River, Interchange, Omgeo Connect, Edgenet and other applications in support of Investors/Traders. 

•       Planned and organized testing and training schedules

•       Research/resolve client questions and problems to ensure client satisfaction and retention

•       Coordinated support service with other operating departments

•       Deployed MPLS telecommunications infrastructure to replace existing T1's throughout entire client organization

•       Planned/coordinated systems/server relocations as part of datacenter closings in reconsolidation efforts

•       Involved in build out of Datacenter within Pittsburgh location

•       Deployed over 120 EMC Xtender, SQL, Orchestria, and Facetime servers to US, EMEA, India, China

•       Manage Archiving related project activities, manage resources, status updates to mgmt and project team, manage project budget, Coordinate technical activities, manage project plan, manage project meetings, deliver weekly status reports

•       Implementation of an enterprise Electronic Communications Compliance Monitoring system (Orchestria) starting with a proof of concept to production.  Retiring Legacy Compliance Monitoring systems from three different organizations with different email architectures as a result of several mergers.

•       Directed the Systems Architecture team in all activities related to Archiving and compliance

•       Developed and tracked scoping estimates, project plans, schedules, and resource allocation / assignments utilizing the Systems Development Life Cycle (SDLC) methodology

•       Provided scheduling guidance to functional team leaders for identifying; resource requirements, deliverable dependencies, etc. in preparation for development of project schedule.

•       Facilitated reviews of System Requirements documents as provided by Software Development Engineering. (Representatives from all Functional teams in attendance)

•       Facilitated Weekly Quality Review Board meetings providing early defect detection and defect prevention during the Software Development Unit testing, Systems test, and Systems Quality Assurance testing phases.

•       Facilitated Weekly Project Status review meetings with representatives from all functional teams for monitoring project progress (planned vs. actual) to ensure project remained on schedule. Functional teams included; System Architecture (as required), Software Development Engineering, System Test, Software Quality Assurance test, Technical Documentation.

•       Identified action items and risks, ensuring timely assignment and completion necessary to maintain project timeline.

•       Provided Monthly project progress reports to Senior Management.

•       Facilitated Post Mortem / Retrospective project reviews for continuous process improvements. (Representatives from all Functional teams in attendance)

•       Implemented Modification Request system for company-wide management of Product Line Enhancements / Defects.

•       Developed and tracked scoping estimates, project plans, schedules, and resource allocation / assignments utilizing the Systems Development Life Cycle (SDLC) methodology.

•       Provided scheduling guidance to functional team leaders for identifying; resource requirements, deliverable dependencies, etc. in preparation for development of project schedule.

Coventry Health Care,                                    Pittsburgh, PA                                    2007 - 2008

National Company offering Health Care Services in 50 states

Reason for Leaving: My department was slated for elimination

Senior Manager of Projects

·         Overseen Medicare & Medicaid programs supervising over 20 project managers

·         Establish PMO functions and corporate SDLC in alignment with industry best practices

·         Provided periodic status reports and dashboards for all projects and programs to executive stakeholders and steering committees

·         Monitor the program budget and track benefits associated with the program activities

·         Maintain staffing models, program-level work plan and consolidated milestone reporting

·         Project manage client engagements, including managing diverse streams of work and project teams

·         Conduct research, analysis, financial modeling, and project oversight for IT projects

·         Develop and deliver presentations and extremely high quality client deliverables

·         Managing client relationships

·         Sharing knowledge and lessons learned with other staff and clients

·         Manager of the applications and systems support Department of over 50 associates overseeing multiple large and small scale software development projects specializing in new projects & new business in support of Medicare and Medicaid related software development projects involving .Net, Java, C/C++, and Mumps programming languages.  Systems support team managed buildout, rollout, and maintenance of new hardware for vendor developed software. 

·         Create and implement both Tactical plans and strategic direction to meet short/long range department & corporate goals. 

·         Adhered to and followed standard Coventry SDLC. 

·         Created templates for Dashboard reports, Scope documents, System Change Documents, issue tracking logs, and etc... used across organization as well as by all 48 direct/indirect reports.

·         Work across multiple lines of business within Coventry. 

·         Assists in ongoing direction and strategy by aligning functional group efforts to overall business objectives.

·         Build/leverage partnerships across business groups to deliver innovative solutions.  Critical thinker with a proven track record of delivering technology projects displays collaborative skills and ability to create sense of urgency to meet objectives.

·         Accountable for end-to-end application scoping, planning, development, implementation and post-implementation maintenance.

·         Strong financial discipline and project prioritization in order to align IT resources to strategic business goals.

·         Provides strong leadership and proactive management style. 

·         Manage activities of remote personnel which include managers, leads, analysts, and programmers. 

·         Oversees multiple project teams which are responsible for all phases of the system development and implementation process including analysis, design, development, testing and ongoing support for the client area application systems in an environment of diverse development platforms, computing environments (e.g., host based, distributed systems, client server), software, hardware, technology, tools, etc. Oversees the consultations with clients in the analysis of short and long range business requirements and recommends innovations which anticipate the future impact of changing business requirements.

·         Assigns personnel to the various projects and directs their activities as well as oversee and report on other project teams

·         Review and evaluate the work of the staff and prepares periodic performance reports as well as hire/fire personnel.

·         Mentor/coach for team performance and career development in pursuit of excellence. 

Independent Consultant / Executive Project advisor                                                        2005 - 2007

·         Consulted on multiple engagements, performing business process improvements and implementation of project management tasks associated with infrastructure development/enhancements and software development for various types of projects such as: 

·         Created customized SDLC for small business of software consultants in order to meet deadlines with high quality deliverables. Trained onsite personnel as well as performed health assessments on various projects

·         Supervise the collection of business requirements and creation of functional specifications for a local independent consulting company working with small to midsize projects

·         Performed research as well as acted as a project resource for local entrepreneurs selling services such as infrastructure enhancements and software development

·         Created preliminary plans to upgrade a local businesses infrastructure

SAIC,                                                                  Warner Robins, GA                             2004 - 2005

CONTRACT

Internationally known corporation specializing in the defense contracting

Reason for Leaving: Layoff due to loss of Defense contract (outbid by Lockheed Martin)

Deputy Program Manager IT Systems Engineering

·         Direct IT & Systems Engineering department and associated teams in the support and

·         Enhancement/development of an ERP (Enterprise Resource Planning) systems, Oracle & SQL Server database administration, and business Logistics systems to meet critical needs of the business.

·         Managed all in house software, hardware, and support teams IT related

·         Responsible for the deployment of these teams to meet business requirements through the successful completion of projects, initiatives, and Sarbanes-Oxley requirements. Provides tactical and strategic direction to organization, Vice Presidents, managers, and supervisors. Supports VPs and IT in the successful operation of Supply Chain Management systems supporting Air Force, Army, and Navy.

·         Provide leadership guidance and training to managers and supervisors as well as coordinate team member training with the leadership group. Directs training approach to allow for expansion of teams capabilities, cross training, and business functional knowledge.

·         Directs teams in the ongoing support of hardware/software environments that are required for the stability and availability of system environments.

·         Rollout/implement a standard project development life cycle as well as create standard templates required for each project phase for life cycle of project. 

·         Created standards for dashboard reports

·         Review and approve project timelines, work plans, design documents and deadlines with the leadership team.

·         Interviews, selects, develop & evaluate performance, and managed staff of over 14 information technology professionals and efforts for 10 - 20 additional personnel

AT&T,                                                                Atlanta, GA                                           2003 - 2004

CONTRACT

Reason for Leaving: Completed contract

Senior International Network Services Manager (Project Consultant)

·         Manage Network end to end Deployment and Upgrade of Telecommunications Services for International Corporate clients such as Disney, NEC, and Chevron Chemical.  

·         Engage/oversee appropriate third party companies to deploy and configure correct hardware to multiple client sites before services are provided.  Hardware consists of routers, appropriate switches, cables, and etc... depending on client needs for that particular location.

·         Overseen multiple offshore project rollouts and directed activities of other project managers.  Responsible for efforts of 60 - 100 personnel.

Sprint PCS,                                                        Lenexa, KS                                           2001 - 2002

Internationally known Telecommunications Corporation

Reason for Leaving: Layoff due to massive restructuring

Senior PMO Program Manager (Project Director)

·         Overseen the adoption and implementation of corporate wide project management processes, procedures, templates, Waterfall SDLC, and dashboard reports in real time used across organization.

·         Created Project management system (repository) leveraging Crystal Reports, SQL Server, Project Server to provide ability to customize dashboards and financial reports in real time to executives and managers.  

·         Managed/Supervised the Design, Development, and Deployment of proprietary Sprint PCS Financial/Resource Planning Systems [Financial, Scheduling and Resource management systems], which collected $2 Billion annually in project estimates and interfaces with proprietary Sprint Billing systems in order to plan/manage Enterprise Resources and annual budgets.

·         Supervised the development and management of the intranet Web Portal to our Financial/Project Systems web based applications that utilized Java, 

L, ASP, and XML.

·         Managed design/deployment/training/setup of corporate-wide centralized automated project management and collaboration tool.

·         Ensured consistent project management methodologies and standards were used throughout organization for the entire project life cycle such as Earned value management,  planning, implementation, and tracking of schedules, budgets, risks, and communications.

·         Drove the organizations estimation process, estimation consolidation, estimation entry, and management of financials into a project management tool.

·         Managed/ Supervised vendors (Accenture, IBM, Keane, etc...), internal and external clients, and a staff in all aspects of the project life cycle which included project managers, developers, testers, network engineers etc... Staff sizes ranged from 2 - 20 people. Cross-functional project teams ranged in size from 2 - 100 people.

·         Managed Multiple Deployments of Desktops and Servers to over 500 associates .

·         Managed multiple project rollouts and directed activities of other project managers.

·         Managed and contributed to the development of performance metrics for executive level reports.

Applied Digital Access,                                  Binghamton, NY                                     1999 - 2001

Telecommunications Operation Support Systems (OSS) software development and service firm

CONTRACT

Reason for Leaving: Corporate bankruptcy

Project Manager (Senior level Pre/Post Sales Support Manager)

·         Client Management, E-Project Management, Production Control & Release Management.

·         Managed product development/deployment from point of sale through product life cycle.

·         Profit/Loss management experience on multimillion dollar budgets.

·         Overseen highly complex high profile multi-platform OSS software development and deployment of multiple application software systems within schedule, cost and quality requirements.

·         Managed planning, deployment, support, administration, and training of SUN Unix, Windows, and Web based network management systems (Commercial Packaged Software for planning of Enterprise Network Resources) and servers at customers located throughout the United States; perform integrations with AT&T, Bell Atlantic and GTE telecommunications systems operating SUN Solaris platforms; write customized scripts.

·         Managed planning & deployments of both Hardware and Software SUN Unix Servers, Windows Servers, and Web Servers (IPlanet and Apache) in support of web based applications utilizing HTML, ASP, XML, Java, and Perl.

·         Supervised Deployments of Hardware and Software to large fortune 500 companies such as AT&T, Bell Atlantic, and GTE.

·         Contributed and overseen the change management process for external clients.

·         Managed software development & Deployment project teams where team members were located in Canada, California, Texas, and Indiana.

·         Managed teams of various sizes from ranging in size from 2 - 10 people.

Raytheon Systems Corporation,                Binghamton, NY                                      1998 - 1999

Internationally known corporation specializing in the aerospace engineering and manufacture of aircraft training simulators

CONTRACT

Reason for Leaving: plant closing due to corporate restructuring

Computer Systems Engineer - Secret Clearance

·         Assigned to a series of projects in the development and support of the B2 Bomber simulator including telecommunications systems within a SEI CMM Level 3 organization for US Air Force/Army and Department of Defense.

·         Managed Installation and integrated of an Asynchronous Transfer Mode (ATM) WAN project; brought system into compliance with High Level Architecture (HLA) modifying files on both UNIX and VMS platforms. Unix administration and installations Programmed on MVS, VMS, and UNIX platforms. Collaborated with the network engineer in researching and formulating an Internet firewall solution; identified and worked with vendor.

United States Navy

Telecommunications & Computer Electronics Specialist/Team Leader for repair & helpdesk - Top Secret Security Clearance

·         Overseen the maintenance & implementation of new hardware, new processes, and implementation strategies.

·         Managed multiple projects that used cross-functional teams and/or my 14 direct reports.

·         Several years experience overseeing deployments & maintenance of various hardware systems such as satellite computers, navigational computers, and cryptographic computer equipment in Data Centers environments

·         Managed helpdesk

·         Created and implemented processes, procedures, and policies ship wide for computer communications and computer radar communications.

EDUCATION

George Washington University          Master's Certificate in Project Management

Syracuse University                Masters of Science, Telecommunications & Network Mgmt

State University of New York            Bachelors of Science,  Mathematics/Secondary Education Minor: Physics, Magna Cum Laude,

TRAINING

• PMI - Project Management Institute (2001-Present)

• PMI ISSIG - Information Systems Specific Interest Group (2001-Present)

• PMI - Atlanta Chapter

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