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DANA  M

Sr.QA Analyst

732-788-9876*309

Email: dana@gmail.com

Over 6+ years of experience in Information Technology with emphasis on Software Testing/Quality Assurance/Business Analyst/Tools Administration Experience in leading the teams of QA engineers, Analysts, Business Analysts, Testing and Development teams to setup QA environment and to perform successful testing. Experience in testing Standalone, Client Server, Mainframe, Tools and Web based applications using Automation tools and Manual testing techniques with White Box and Unit testing experience using unit testing tools. Administration and Configuration experience in setting up and configuration of Test Management and Change Request tracking tools like HP Quality Center, Rational ClearQuest Seapine TestTrack Pro and QTP.

·         Experience in setting and configuring QA Environments for different business domains such as Healthcare, Finance, Banking, HR, Travel, Retail and Advertising.

·         Extensively involved in various phases of Software Development Life Cycle (SDLC) with experience in managing testing lifecycle process using Waterfall, Agile, MSF, V-Model, RUP and RAD Models.

·         Experience in creating Test Plans and designing test cases covering all test conditions and eliminating redundancies.

·         Experience in configuring QA Process in Test Director/Mercury Quality Center/Rational Test Manager/Rational Administrator with Project/Site administration knowledge for test requirements writing, requirements tracking, defect tracking, Test results, Defect status reporting and batch testing with customized VB scripting and work flow scripts.

·         Good knowledge of writing SQL queries in Oracle, SQL-Server, MS-Access, DB2 and Firebird database systems and experience conducting backend database testing.

·         Experience in conducting different types of testing including White Box Testing, Black Box Testing, GUI Testing, Data Driven Testing, Back End Testing, Integration, Regression, Sanity, Functional and System testing, Load Testing, Stress Testing, Performance Testing.

·         Extensive Knowledge in testing applications using HIPAA Standards

·         Excellent working knowledge of major Operating Systems and tested applications on Windows 98/NT/2000/XP, Linux and UNIX environments.

·         Ability to handle multiple tasks and work independently as well as in a team.

·         Excellent team leading capabilities with excellent written, verbal communication and interpersonal skills.

Technical Expertise:

Operating Systems	UNIX, Windows 7, Vista/XP/2000/, Windows 95/98
Testing Tools	Test Director7.x/6.x, Quality Center 9.2, Fast Test  Tool
Languages	Java, SQL & PL/SQL, .Net ,ASP, C++
Databases	Oracle 9i, SQL Server 2000, DB2
Web Technologies	HTML/DHTML, Java Script
Design Tools	UML, Rational Rose
Build Tools	ANT XML Scripts
Version Control	Rational Clear case, PVCS, VSS
Methodology	Agile & RUP, SDP, CMMI.
Miscellaneous	Ecmap,WEB BBS,270/271,276/277,820,835

Educational Background:

·         Master's in Computer Applications

·         Bachelor's in Computer Applications

Certifications:

·          ISTQB -Foundation Level Certificate in Software Testing

Achievements:

·         Received Most Valuable Contributor Award for good review capabilities, analytical ability, sincerity and dedication

·         Received Team Award for continued excellence and consistent team performance

Key Roles & Projects:

Client                       : Huntington National Bank, Columbus,OH

Project Name       : Online Banking System

Period                    : Feb 2011 - till date

Role                        : Sr QC  Analyst

Project Description:

Huntington headquartered in Columbus, Ohio, but each of our Huntington branches and offices serves as headquarters for local customers' financial needs. Worked as QA analyst for the online banking system, which enables the customers to access their accounts with the bank via the Internet. Transactions included checking current balances, instant fund transfers between Checking and Savings accounts and online bill payment using the Online Banking Services. The fundamental goal of the project was to enhance the entire Insight product line to be more robust to Invest Online

Responsibilities:

·         Worked Closely with BA team and Development team to gather requirement and related documentation.

• Analyzed the BRS and SRS documents, Use Cases provided by analysts and designed test cases.
• Review Project Artifacts
• Works with project team to define and create overall strategy and ensures that it is being achieved
• Communicates the test strategy to the Project Manager and Development Team
• Define test process including required test activities and deliverables
• Identifies test resources, estimates test effort and defines test schedule and milestones
• Ensures technical resources are organized for effective support of testing
• Conducts walk-through of Test Strategy
• Developed Test Plan, Test Scenario, Test Strategy, RTM Document and test data according to the specifications.
• Performed Black Box Manual Testing using Agile (Scrum) methodology.
• Performed Functional, System Integration, Regression, Re-testing, Compatibility User Acceptance Testing (UAT or End to End testing) Cross Browser and GUI testing manually.
• Wrote user defined functions in VB in expert view of QTP and stored them in central libraries as part of Regression automation.
• Test automation with QTP to quickly run regression tests to verify bug fixes.
• Used Quality Center to store all testing results, metrics, implemented test plan document.

·         Developed Test cases and uploaded to Quality Center under Requirements for RTM.

·         Defects are tracked and reported using Quality Center.

• Analyzed the functionality and wrote test cases for both functional and regression testing and editing the automated script by inserting logical commands to handle complicated test scenarios.

·         Verified and validated application in I series/AS400 environment.

• Used SQL Server and developed SQL Queries to perform back end database testing.
• Reported tracked defects with reference to severity and types.
• Worked on  Bulk Provider  Customers live transactions on back end testing.
• Used SQL Navigator to perform Back end testing.

·         Got trained to get test data from Cognos reporting tool.

·         Worked with off shore & on site team members assigned daily work and got updates on daily basis.

·         Reported directly to project manager on weekly basis and provided updates on going weekly team meetings.

·         Successfully completed on given timeline of all releases and all version patches from the managers appreciations.

Environment: Quality Center,QTP, MS Project, MS Suite Pro, Mainframes I series/AS400, RUMBA, DB2, SQL Navigator, SQL Server, Unix, Windows XP/7, SQL Navigator, TOAD, IBM Lotus Notes, Cognos.

Client                      : T- Mobile, Seattle , WA

Project Name          : Account System Renewal

Period                    : Feb 2010 - Jan 2011

Role                        : Sr.QA Analyst

Project Description:

T-Mobile offers a variety of products and services that range from long distance, calling services, phones and accessories, to Internet service providers, high-speed access, and wireless communication, and many other services. The project was designed as an interface, billing modules between employees and customers. This has interconnectivity with different modules like Customer service and new connection

Responsibilities:

·         Worked Closely with BA & Developers to gather requirement & Test Data.

·         Analyzed the requirements. Use Cases provided by analysts and designed test cases.

·         Developed Test Plan & Test Strategy, Test Scenario Documents & Road Maps for Feature releases.

·         Performed Integration, System, Functional, Regression, Usability, Compatibility, End to End Testing.

·         Analyzed the use cases provided by analysts and designed test cases.

·         Analyzed the functionality and wrote test cases for both functional and regression testing.

·         Involved in offshore onsite coordination of the project.

·         Involved in handling 4-6 testers from offshore team.

·         Played a major role by actively participating in scheduled conference calls with offshore to review the testing status and Defect Summit meetings to triage new defects and to follow up on new fixes, patches and builds

• Performed GAP analysis and documented them textually or within models.

·         Involved in mentoring the team members and the users

·         Executed, and maintained scripts using Quality Center.

·         Developed Test cases and uploaded onto Quality Center under Requirements for RTM.

·         Used Quality Center to store all testing results, metrics (RTM), implemented test plan document, created test cases, defect tracking and reporting.

·         Defects are tracked and reported using Quality Center.

·         Components are easily-maintained reusable scripts that perform a specific task using BPT.

·         Creating Business Process Tests in the Quality Center Test Plan Module.

·         Running Business Process Tests and Analyzing the Results

·         Reported tracked defects with reference to severity and types. Working on Client Facing IVR & Routing & CTI & Agent Desktop applications.

·         Involved in gathering test data with conversion team & DBA, Report Developers & from Backend databases.

·         Performed Soap test to check large network of web services and their load performance.

·         Created all roadmaps & conducted knowledge transfer to End Users & MSSB employees.

·         Involved in facilitating business and organizational settings to ensure the designing and running of application task easy to use others.

·         Reported directly to QA manager on weekly basis and provided updates on going in team meetings.

Environment:  HP Quality Center,BPT, Quick Test Pro, Soap 3.02, MS Project Tracker, MS Visual Studio TFS (Team Server Foundation Server), MS Visio, .Net 4.0, MS SQL Server 2008, IBM Cognos Reports, MS Windows XP.

Client                         :   ACT, Iowa,IA Project Name             :  MME (Michigan Merit Exam) Period                          : Feb 2009- Jan 2010                            Role                              :Sr QA Analyst

Project Description:

The Michigan Merit Examination (MME) is a statewide assessment for students in Grade 11 and eligible students in Grade 12 administered by the Michigan Department of Education. The MME is comprised of three days of testing.

Involved in the scoring system uses student data from the three test components to generate reportable MME subject scores at the individual student level.

Responsibilities:

• Involved in writing the positive and negative test cases and executed manually.
• Analyze client Requirement and Specification & based on that create test files
• Attended the meetings to fix the bugs and to know the functionality and flow the application
• Performed Functional testing manually as per the test case and evaluated the test results

·         Involved in CAT (Customer acceptance testing) Testing of the whole application.

·         Files are exchanged via the sFTp site.

·         Performed Data Validation of the data flow from the front-end to the back-end

·         QTP is used to write, maintain and execute automated test scripts.

·         Toad is used to view the data in the databases.

·         Executed SQL queries to verify the data in the Oracle database.

·         HPQC is used to write, store and maintain testing requirements ,execute test cases,maintain defects( IR's)

·         Retrieved data from Oracle environment using SQL statements

·         Prepared Test Summary Reports for every release using the Quality Center tool

·         Identified Software problems, wrote easy-to-follow bug reports, logged them into bug tracking database, monitored their progress and verified their fix.

·         Involved in different types of testing like system testing, functional testing, load testing, database testing,UAT testing,retesting,regression testing.

·         Review and Analyze error logs document and implement a solution.

·         Involved in the system testing on the entire scoring system for proper data generation and conversion and debugging end to end flows.

·         Involved in production related issues and provided full documentation to the entire scoring system.

Environment: VB Script, C,C++, Ultra EDIT, Quality Center 9.2, sFTP, Oracle 10g, Windows XP, UNIX, LINUX, File Zilla, Putty, Toad 9.7.2

Client              :  EDS , Columbus,OH Project Name :  EDI TRANSLATOR Period             :  Feb  2008 - Jan 2009 Role                :  Sr QC Analyst

Project Description:

Involved in testing HIPAA compliance maps ASC X12 837 (P, I), 835, 270, 271, 276, 277 transactions. Involved in running test & production files and compare the results. Authored and manually executed test scripts with expected results including regression testing.

Responsibilities:

·         Running production files  & compare the results maps for transactions 837, 835, 270/271, 276/277 using X12 standards

• Involved in writing the positive and negative test cases and executed manually.
• Attended the meetings to fix the bugs and to know the functionality and flow the application
• Performed Functionality testing manually as per the test case and evaluated the test results
• Involved in defect tracking, defect reporting, analyzing results and documenting using the Test Director

·         Involved in UAT Testing of the whole application.

·         Testing both inbound & outbound and XML files & prepare analysis document with various results.

·         Analyze client Requirement and Specification & based on that create test files.

·         Running the files in Test & Production environment & compare the results.

·         Involving the EDI environment including operations support, trading partner setups, and installations as well as handling any issues or concerns from trading partners.

·         Other maps written were maps to translate customer data to custom reports for users to read, maps to translate customer flat file data to other custom flat file formats.

·         Analyze inbound X12 HIPAA files and execute Trading partner testing and integration.

·         Design database structures for custom processes.

·         Review and Analyze error logs document and implement a solution.

·         Involved system testing on all EDI transactions for both inbound and outbound translations for proper data generation and conversion and debugging end to end flows.

·         Testing & documenting Any2Any maps proprietary for different file types.

·         Involved on production related issues and provided full documentation to all EDI maps.

Environment: ECMap, Ultra EDIT, Test Director, Beyond Compare, FTP, XML, XSD, XSL, ANSI X12, Oracle 9i, Windows 2000, Microsoft Visual SourceSafe 6.0, UNIX

Client                      : Allianz Life, Minneapolis, MN

Project Name          : Allianz Support and Maintenance (ASM)

Period                    : June 2006- Jan 2008

Role                        : QA Lead / Sr. QA Analyst

Project Description :

Allianz products are offered through a network of independent financial professionals. Allianz Life currently receives most of its New Business applications via paper. There is some level of automation available in the Variable, Annuities group in terms of receiving electronic New Business data. As a part of the "Operation Impact" program, Allianz wishes to develop an Electronic New Business Processing platform that will enable the various distribution channels to submit applications electronically for processing. I also worked with Business Analysts, Development, QA and Regression teams and helped them baseline the requirements and Test Scripts in the various Tools used. 

Responsibilities :

        

·         Configured and customized Mercury Quality Center, Rational ClearQuest with Client for ASM Team.

·         Planned, coordinated, and monitored Quality Center activities to ensure project transition phase completion before or On-Schedule.

·         Derived and developed Requirements, Functional, Regression Test Cases from Use Cases and Test Scenarios.

·         Involved in preparing Test Scenarios and Test cases based on BRD (Business rules documentation) and Technical Specification.

·         Used Excel to write Manual Test Cases, organize, and execute the test cases efficiently.

·         Executed test cases, tracked and analyzed defects.

·         Defects were reported and tracked using Quality Center.

·         Executed the Win runner automation script for functional testing.

·         Using Win runner inserted different kinds of checkpoints like Bitmap, GUI checkpoints and synchronization points for debugging.

·         SQL server used for inserting, retrieving and updating the data at backend level.

·          Executed SQL scripts/queries for data verification to compare the expected results with database.

·         Evaluated Test Results & reported the overall progress periodically to the Project Manager.

·         Submitted Status Report to QA Manager and Project Manager periodically.

·         Close interaction with software developers to understand application functionality and performance issues.

·         Highly involved in Managerial Meetings and attended various conference calls at different levels from QA, Developers and Clients.

·         Worked with business customers, software engineers, QA engineers, and project leads to ensure successful roll out of high-quality application.

·         Analyzed and developed technical reports while using MS-Word and MS-Excel and generated weekly reports from SQL Server and wrote various customized SQL queries to generate customized reports for different projects and workgroups.

·         Communicated and discussed problems about testing environment with testing and development team and successfully implemented Mercury Quality Center Test execution, Requirements mapping and Change Request writing process guidelines to improve testing and enhancement process in the company.

·         Co-ordinated and participated in installing applications in production.

·         Designed, developed and reviewed Queries, Reports and Charts based on user's requests and making sure that Tool's performance is not compromised for these Queries.

Environment           : Rational ClearQuest, RequisitePro, ClearCase, XDE Modeling Tool, Mercury Quality Center, Windows XP, MS SQL Server, SQL Management Studio, MS Office.

Client                           : CAPITAL ONE, VA                                                                                        

Project Name   : Asset Tools Support

Period              : June 2005 - May 2006

Role                   : QA/Test Engineer

Project Description:

The project was a web based online banking application and its integration with the Financial Accounting System. It constituted of various modules under online banking services. The primary focus was on Bill Payment. The main purpose of the project was to in build the web based application by providing state of the art online banking experience

Responsibilities:

·         Developed test cases, test scenarios and test data according to specification.

·         Involved in manual and automated testing.

·         Analyzed the gathered Requirement and pointed out the gap, which was helpful to the project before starting the implementation.

·         Support end to end process of commercialization of assets.

·         Provides cost & price information for an asset to a GBS partner.

·         Provides guidance for proper revenue recognition of assets.

·         Drives cost recovery for reusable assets.

·         Flow cost relief to respective solution boards.

·         Tools designed to handle $500 million per year.

·         One location for all information about commercialized assets.

·         Analyzed user requirements and software requirement specifications documents.

·         Maintaining status report of the client requirements.

·         Created test plan and detailed test cases as per requirement specification documents.

·         Extensively involved in Database testing by using the SQL Queries.

·         Created and executed SQL queries to fetch data and compare expected result with those actually obtained.

·         Executed test cases manually and identified bugs.

·         Performing Functional & System testing of the application

·         Preparing Defect Status Reports and Testing Results.

·         Reported software bugs to the development team using Rational Clear Quest

·         Communicated defects to the developers and participated in bugs and enhancement review meetings.

·         Performed User Acceptance Testing (UAT), interacted with users for execution of test cases in UAT.

·         Examining the severity and priority of the Defects and Test Results Reporting.

·         Performing Functional, System, Integration, Upgrade, Portability and Regression Testing under various browsers.

·         Verified the data from backend by running the SQL queries.

·         Updated test case documents according to the change happened.

·         Communicated the testing progress status to the project team.

·         Deployed the application in test environment using the steps given by development team.

·         Participated in review meetings and team meetings to discuss the issues arising out of testing.

·         Developed, executed, and maintained scripts using Test Director.

·         Defects are tracked and reported using Test Director.

Environment: Lotus Notes (Lotus Scripts, Formula language), Domino web Technologies (JAVASCRIPT, AJAX, XML, 

L), DB2, WebSphere MQ

Client                           : SNS Technologies Pvt Ltd., Pune, India                                                                                                

Project Name   : Ford Direct Testing

Period              : Sep 2004 - May 2005

Role                             : QA/Test Engineer

Project Description:

Ford Direct is a web based Application through which the user can get a price for the vehicle he/she is selecting and searches the dealer inventory nearby based on the zip code entered. User can also build a vehicle on his own and get the quote on the vehicle

Responsibilities:

• Creates and maintains the QC Plan & Test Strategy document.
• Leading the team and handling daily meetings.
• Involved in project planning, coordination and implementation of QA methodology.
• Involved in writing and implementation of the Test plans and various test cases.
• Participate in various meetings and discussed Enhancement and Modification Request issues.
• Interact with business analyst, system staff and developers.
• Involved in preparation for Test Plan for System Testing.
• Reviewing test cases prepared by the team for regression testing.
• Creating test cases against the new RFP.
• Preparing Test Plan, Test Strategy & Scope.
• Designing, Review and Execution of Test Scenarios.
• Designing, Review and Execution of Test Cases.
• Logging Issues in JIRA
• Functional & System testing of the application.
• Effort Estimation, Execution Planning & Creating Test Sets.
• Preparing Testing status Reports and Testing Results.
• Communications with the development team.
• Examining the severity and priority of the Defects and Test Results Reporting.
• Performing Functional, System, Integration, Upgrade, Portability and Regression Testing under Mozilla, IE6, IE7
• Performed back-end testing using SQL queries to make sure that data entered has been uploaded correctly into Oracle Database.
• Involved in administration (installation, configuration, debugging, support and engineering) of MQ Series in multiple environments (Windows, UNIX, etc).

Environment : C#, ASP.NET, JAVASCRIPT, AJAX, CRM (Sales Force), SQL Server 2000.

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