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Ruby Pleake
309 E. Cholla
Desert Trail - Tucson, AZ 85001
Email - ruby.pleake@q.com Cell - 520.576.9876
Summary of Skills
A highly motivated,
accomplished, disciplined, dedicated telecommunications professional seeking to
contribute and grow with a progressive and innovative organization. Recognized
as a team player and performer consistently completing assignments on time.
Effective troubleshooter to resolve issues and meet and achieve challenging
goals and expectations. I have strong and extensive experience in the telecommunications
industry with a lengthy background of installation and maintenance in a variety
of telephony switching equipment and products.
Core Strengths
*Team- Oriented Leader* Diagnose/Troubleshoot
Problems * T1 Span Installation * PBX Installation/Repair & Maintenance * Call
Center Expertise * AVAYA CMS PBX Reporting * PBX Programming * Interfacing with
multiple Vendors * Project Management *Customer Service& Support *Operations
Support *PBX VOIP Experience *Call Routing Strategies with different Vendors *AVAYA
PBX Vector Programming * Multi-Task in
multiple areas * Hands on management style *Accountable and Dependable * Call
Centers*Contact Centers* Help Desk*
Training & Certifications
Cisco UCCX Call Manager
Certification *Avaya PBX Installation & Maintenance Multiple* Aspect PBX
Installation & Maintenance Multiple * Rockwell PBX Installation &
Maintenance Multiple* AT&T Route IT Call Control* Comp TIA Network &
Telecom Convergence *
Key Qualifications and Highlights of
Professional Experience
- Extensive
background in the telecommunications industry working with the major
service providers Time Warner, Qwest, AT&T, Sprint, SBC, and MCI.
- IT cross- functional teams at the enterprise level driven by
leadership roles.
- Project
Management and Supervisory experience based on industry standard
- Certified
in vendor PBX platforms of Rockwell & Spectrum ACD Systems, Aspect
Switching Systems, Avaya G3R and S8700 & 8500 TDM & VOIP
Telecommunications gear.
- Striving
for excellence and never give up analogy.
- Positive
can do attitude and a core enabler in the business environment.
- Training
people and sharing information across the board with others.
- 2
year Associates Degree in Electronics.
- Team
oriented and a team player in all aspects of the business.
- Capable
of managing others and in a supervisory capacity.
- Core
competencies for voice and data of converged facilities.
- Trustworthy
and honest is my mindset of being accountable for my actions.
- Teach
Learn Teach philosophy enabling cross-functional support teams for the
business.
- Management
experience in taking care of multiple projects and assigned personnel.
RUBY PLEAKE RESUME
PAGE TWO
CHRONOLOGY
OF PROFESSIONAL EXPERIENCE
University of
Arizona Tucson, AZ July 2011 to November 2011
Sr. Network
Communications Engineer
Providing
assistance in the Cisco Call Manager & UCCX VOIP platforms of moves adds
and changes within the PBX infrastructure. Provide assistance in moves adds and
changes in the Lucent / AT&T 5 ESS Central Office Switch via help desk
ticket process for both phone systems that the University provides to the
campus and other adjunct systems. Provide call center programming of call flows
on the Cisco UCCX Platform for the 24x7 help desk and the Customer service
departments. Setup users of supervisory and agent personnel to gain access in
specific call center queues and reporting functions within the UCCX Cisco
platform.
Arizona Mail
Orders Tucson, AZ June 2007 to July 2011
Telecom
Manager System Specialist
Telecom
Manager System Specialist -local or enterprise support model managing and
maintaining Telecommunications. Installation and Maintenance of Avaya S8700 or
S8500 PBX platform systems for moves, adds, changes and or system upgrades.
Installation of PBX phone systems and all administered functions related to the
PBX of voice-mail systems, IVR connectivity, CMS applications and system related
peripheral adjuncts within the PBX. Avaya PBX VOIP Architecture and support.
Intuit Tucson,
AZ October 1998 to May
2007
Senior
Telecommunications Engineer
Local or
enterprise support model maintaining Avaya G3R and S8700 PBX systems for moves,
adds, changes and or system upgrades. Installation of phone sets and all
administered systems related to the PBX of voice-mail systems, IVR
connectivity, CMS applications and system related peripheral adjuncts within
the PBX. Avaya PBX VOIP Architecture and support. Intuit locations supported
and worked in were Reno, Nevada and Tucson, Arizona
Ward
Communications Sparks, NV March 1997 to October 1998
Communications
System Installer
Contracted
with the local telephone companies to install or de-install telephone
communications systems in the central offices throughout the state of Nevada.
Wiring different equipment within the central offices such as Northern Telecom
Lite-Span systems, OC-48 distribution frames and basic interconnecting frame
wiring within these offices.
Aspect San
Jose, CA May 1996 to
October 1996
Customer
Operation Engineer
Field
service technician providing technical support of the Aspect Call Center Phone
systems for
customer
clients. Field installations of phone systems and regular maintenance with
customer client calls
providing
services.
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