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Inverness Landing, Birmingham AL 35001 jada@gmail.com
Professional Profile |
Technical professional with Bachelor of
Science in Marketing, well-developedorganizational, analytical, project
management, software implementation, and problem solving skills along with
strong communication and interpersonal abilities.
Technical Skills and
Certifications
|
|
Professional Experience |
Wilson Computer Support, Birmingham, AL
January 2012 – present
Computer Technician
Responsibilities and Accomplishments:
·
Diagnose client computer
problems on PC and Mac platforms
·
Perform system scans,
optimization, and virus removal
·
Repair and replace hardware
components
·
On-site and remote
troubleshooting
·
Network connectivity diagnosis
and repair
Pitney Bowes Inc., Birmingham, AL
August 2009 –January 2011
Solutions Consultant
Responsibilities and Accomplishments:
·
To participate in business
assessments, analysis, detailed functional requirements gathering and
optimization efforts as well as procedure and training development
·
To be a technology partner and
subject matter expert with a background of knowledge in customer consultation
to improve as-is processes and workflow
·
To gather, document, and
communicate Business Requirements among project stakeholders; both local and
remote
·
To prepare statement of work to include
Visio diagrams, flow charts, and use case scenarios
·
To stay abreast of the latest
technological advances coupled with PB solutions offerings to ensure that
customers receive state of the art solutions for their businesses
·
To determine feasibility of
integrating company and client software using SQL databases and test products
with customer provided data
·
Products supported and
implemented:
o
Shipping and Receiving (client
/ server and web based applications)
o
Document Preparation and
Modification
o
Imaging and Workflow (iSynergy
document scanning and retrieval system with SQL back end)
·
Acknowledged as #1 SC in 2009 for SQC
dollars
|
Clients First Business
Solutions,
September 2008 – April 2009
Project Manager
Responsibilities and Accomplishments:
·
Developed Business Requirements based on
interviews and focus groups as well as performing Gap-Fit Analysis
·
Business process management
to align organizational and client needs throughout the SDLC:
o
Pre-sales software
demonstrations
o
Create use case studies based
on current and proposed processes
o
Manage custom programming
based on Business Requirements
o
Install base software and
modifications on customer’s site server and workstations
o
Produce test scripts to compare
desired and actual results
o
Test all aspects of ERP
system including Accounting, Warehousing, Inventory, and Manufacturing
o
Train end-users on
functionality of product using custom created training materials where needed
o
Provide ongoing support to
ensure client satisfaction
·
Serviced customers in varying
industries including hospitality, steel fabricators, wholesale distributors,
and non-profit organizations
·
Create or modify incoming and outgoing data
ports for system migration
·
Basic knowledge of C/SIDE
programming language to debug application errors and make minor modifications
·
Educated on Jet Reports as a post sale
addition for customers
·
Supported existing clients and implementing
new clients on the Microsoft Dynamics NAV (Navision) ERP system.
·
Completed training on Jet
Reports to support customers and their desire to integrate Microsoft Navision
and Excel via SQL and ODBC
·
Used Microsoft Project to
assist in managing projects and resources
|
AECG (Aspira Enterprise
Consulting Group), Birmingham, AL
February 2008 to September 2008
Project Manager
Responsibilities and Accomplishments:
·
Served as the internal technical expert,
managing Microsoft Exchange and SharePoint Server
·
Trained on the integrated third party
“E-Ship” product by Lanham and its use with RF scanners
·
Taught others through weekly remote staff
meetings
·
Involved in complete SDLC from pre-sales
presentations to post-sales support
·
To bring projects in on time and within
budget
·
Lead training sessions for customers prior
to and during “go-live” phase
·
Utilized SharePoint services to allow
customers the functionality to use NAV features such as the employee portal
·
Continued self-pacededucation through
Microsoft E-Leaning site
|
Eykon Wallcovering Source,
January 1994 to January 1998 and May
2002 to February 2008
IT Director
Responsibilities and Accomplishments:
·
Networking Administrator for multi-company
site with remote users
·
Served as internal project manager for long
term implementation of Microsoft Dynamics NAV and subsequent upgrade
·
Created several VBA (Visual Basic for
Applications) internal programs including one to allow for dynamic access to
custom reports based on user defined criteria
·
Worked with third party programmers to
create a web based application for performing inventory level checks based on
local SQL data
·
Built workstations and servers using parts
as well as making necessary repairs and completing maintenance of company
equipment
·
Manage a secure and efficient domain based
network to support thirty internal users and thirty remote users
·
Led the effort to bring mobile phones
inside the organization to ensure security and maximize savings
·
Create critical reports for upper
management for use in financial planning
|
UNUM Provident,
January 1998 to May 2002
Business Analyst
Responsibilities and Accomplishments:
·
To serve as the liaison between the
technical staff and the business unit
·
Led project meetings to ensure all parties
were engaged throughout the life of the project
·
Observe the business processes of the
department to look for efficiencies
·
Write SQL statements to generate custom reports
on sales and compensation
·
Recognized for several VBA projects
including one that tracked call center employee time and another that
integrated with the telephone system (IVR) allowing outside agents to call in
and retrieve sales totals using voice prompts to trigger a SQL query
|
Education |
Bachelor of Science, Marketing with
Management concentration
December 1993
|
References |
Available upon request
|
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