Software Support Sample Resume Format in Word Free Download

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Sofia Stephens 309 S. Henney Road, Guthrie, OK 73001 | Mobile: 405-230-9876, sofia@gmail.com SUMMARY OF QUALIFICATIONS: IT Specialist with more than 10 years of increasing responsibilities in system administration, protocol-based problem solving, and computer hardware. Expertise in using Information Technology standards and documentation to resolve networking issues and implement network security. Knowledge of TCP/IP protocol and network security, firewall setup and administration, and VPN. Proven problem solving abilities with attention to detail. Strong ability to work effectively in a fast-paced customer service environment. CAREER HIGHLIGHTS INCLUDE: Engineered design and installation of a 7 computer, multiple operating system network for Shepherd Automotive in Oklahoma City, OK. The Shepherd Automotive network consisted of PC computers running Windows 7, Windows XP, and Vista. Network infrastructure included the assembly and software configuration of 2 machines running Windows 7, configuration of 2 wireless/LAN routers and software firewall, the upgrade of the auto repair industry "R.O. Writer" software system, and configuration of 5 remaining workstations. TECHNICAL SKILLS: Experience building PC computers and installing Operating Systems, security patches, updates and enhancements (Windows 7, XP, Vista, Linux), experience repairing Toshiba, HP, Compaq, IBM laptops. Provide hardware and software support on-site or via phone. Experience using tools to diagnose PC components (power supplies, RAM, video cards, CPUs), training in computer programming (database design, Java, MySQL, JavaScript, VB.NET). EXPERIENCE: St. Mary Hospital System, Integrated Health Technologies IT Specialist/Software Support, 2011 to Present: $42,000/year Implement and support Epic Electronic Health Record system at 5 hospital clinics, each comprised of 20 to 30 workstations and printers, connected through Citrix servers. Train and provide software support to medical professionals using software system and computer network spanning Oklahoma, Illinois, Wisconsin, and Missouri. Document, diagnose, and solve software issues, user errors, and network problems (Epic software, network connections, default printer settings, and routers) in a business environment. Provide support in resolving PC, Citrix, printer, and network problems either directly, or with phone support. Shepherd Automotive Systems Administrator, 2010 to 2011: $40,000/year Design, implement, and maintain computer hardware, software configurations, and network infrastructure in a business setting while performing duties of Service Writer. Consulted and directed external PC support when needed for resolving time-sensitive system issues.  Maintain documentation of configuration of information systems info and groups using Active Directory. Comfort and Power Repair Technician, 2008 to 2010: $32,000/year Diagnosed diesel vehicle symptoms using repair information database, diagnostic computers, and repair flowcharts. Corresponded with customers and vendors. Repaired vehicles according to manufacturer standards. W&W Construction PC Technical Support, Directional Drill Operator, 2002 to 2007: $38,000/year Manage workstations and laptops utilizing Microsoft Windows XP, 2007, & 2008 operating systems Design and build PC workstations to meet business computing needs. Provide on-call technical support to repair computer and network systems. Used underground radar to locate underground utilities and hazards. ALERT Academy Instructor, Fleet Manager, 1997 to 2001: $24,000/year Supervise repair and maintenance of 50+ vans, trucks and heavy equipment. Maintained repair records and schedules to keep vehicles prepared for disaster recovery trips. Developed and taught Auto Shop class curriculum to 7 students per semester. Led teams of men in disaster recovery missions such as flood, hurricane, and tornado cleanup. Travelled across the U.S. and other countries to help people affected by natural disaster. Drove buses and vans to transport students to and from airport and emergency deployment. EDUCATION: ITT Technical Institute Oklahoma City, OK Associate of Science – Software Development Technology Valedictorian of graduating class of 44 students, highest honors, 4.0 GPA President and founding member, Association of IT Professionals(AITP-OKC), ITT Student chapter REFERENCES: Available upon request

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