Software Technical Support Specialist Sample Resume Format in Word Free Download

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Payton Jung

309 28th avenue north  ·  North Myrtle Beach, SC 29001

Home/Cell:  (770)-688-9876 

payton@gmail.com

Profile/Technical Skills Summary

Self motivated, organized, and innovative IT professional specializing in professional with skills in almost every aspect of the software and hardware fields of information technology.Majored in MIS at the University of West Georgia with minor in computer sciences. Extremely fast learner with ability to apply experience and education to generate productivity at work. Passion for staying current and staying on top of the newest technologies and techniques in the industry. Looking for an entry level job in a fast moving organization with opportunities for growth.

Programming:

C#, Visual Basic, CSS, XML, MS-SQL, HTML, Oracle 10g, Joomla, Adobe Photoshop

Networking &

System Administration:

CITRIX, Microsoft SQL Server, Web logic Microsoft Internet Information Server

Operating Systems:

Microsoft Windows XP, Vista, 7, server edition,95, 98, NT 3.51, NT 4.0, 2000; Linux.  Mac osX

Professional Experience

                                                                                                                                                           

Britt Paulk Insurance Underwriters (http://brittpaulk.com), Carrollton, Georgia

http://brittpaulk.com

Supervisor: John Paulk III                                                                                                  2006 - 2007

Commercial insurance underwriters

CSR

·         Trained Clients and installed new online quoting system (OPUS) on their Computers.

·         Cold call clients and also maintained current clients to maintain client base

·         Helped Implement OPUS

·         Top 3 in call center achievement goals in meeting highest quotas.

Payton Jung                                                                                                                                Page 2

Professional Experience (Continued)

Remote Accounting Solutions (remoteaccounting.com). Dallas, Georgia

Supervisor: Christopher Harmon                                                                                        2007 - 2009

Accounting data transfer software company.

Software technical support specialist/ manager

·         Installed/Trained Clients and firms on how to use our FTP tool.

·         Had to adapt and learn every accounting software and also keep current when Iintuit or Peachtree would change the software.

·         Handled escalated situations with irate customers/firms.

·         Troubleshoot permissions issues due to server conflicts.

·         1 out of 2 employees with permissions to full server access for our hosted Citrix clients.

·         Had highest ratio of tickets closed with no errors 18/24 months working at the company.

·         Managed and trained new employees to a software specialist position.

S&S Custom Walls, LLC. (stuccoandstonesouthcarolina.com). Little River, South Carolina

Supervisor: James Mattingly                                                                                              2009 - 2011

Stucco and stone contractor

Office administrator

·         All book keeping tasks.

·         Use Quickbooks and Microsoft office 2007 daily.

·         Created new flash website.

·         Call prospective clients to bid jobs.

·         Maintain all current and past job data.

Education

                              University of West Georgia Carrollton, Georgia Class of 2010

Major: MIS (Management Information Systems)

Minor: Computer Science

GPA: 3.3 Honor school Achievements/Activities MAP-Multi-Cultural Achievement Award for having a 3.0

Hope Scholarship all 5 years of college

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