Senior IT Technician Sample Resume Format in Word Free Download

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Sarah  Andrien

 309 Lake Road    Oley, Pa 19001

 610-413-9876    sarah@windstream.net

                       

PROFILE:Capable Senior IT Technician with global data center experience in the pharmaceutical industry. Demonstrates a wide variety of knowledge of multiple data center systems and tools.Stellar customer service and communication skills across internal and external stakeholder groups. Strengths include the ability to prioritize to meet deadlines in changing environments, to problem solve and to multi-task.  Expert at learning new applications and executing complex testing, implementation and troubleshooting procedures.

OJT: I am eligible to participate in the On-the-Job (OJT) program with CareerLink@Berks County. For more information on this available benefit please contact the PA Careerlink OJT representative at (610)898-6843.

      HIGHLIGHTS OF PROFESSIONAL QUALIFICATIONS:

·        Innovative IT team lead with expertise in pharmaceutical industry.

·        Well rounded professional with strong organization, teaming and communication skills.

·        Extensive experience in IT project support, implementation, documentation and training.

      EDUCATION

 AAS   Data Processing Major     Reading Pa              

      CERTIFICATIONS – TECHNICAL SKILLS

·        Certification IT Essentials  01/05/2012  Reading Area Community College

·        MS Office: Word, PowerPoint, Excel, Internet and Email Tier 2 and Tier 3 support

·        HP Openview/ITO`                                                         

·        Tivoli Storage Manager

·        Peregrine Service Center                                                         

·        Network Node Manager

·        Spectrum Monitoring System                                                   

·        AS400 OperationsPeregrineServiceCenter                                                                          

·        Standard Operating Systems

Contractor                                                                              09/2010 – Present 

Various positions

·        Worked on several IT projects with several staffing groups, did some general landscaping for local clients and worked on a disaster relief project with Samaritans purse.

      Sarah Andrien                                                                        page 2

PROFESSIONAL EXPERIENCE:

     

      PFIZER   (formerly Wyeth Pharmaceuticals)                                       1988-2010

      Lead IT Technician

·        Monitored production and test processing on all data center servers. 

·        Ensured timely and accurate reporting of all problems and oversaw all operational activities.  Performed all operational disciplines including schedule monitoring. 

·        Utilized Autosys, ITO Spectrum, ROBOT and documented procedures.

·        Appropriately identified and reacted to all server application, system software issues and  hardware system console alerts by following documented notification and escalation SOPs.

Senior Technician

·        Monitored, documented and reported network issues to the appropriate support group or provider while coordinating with individual global sites. Communicated effectively with internal and external vendors, across organizational levels.

·        Participated and assisted in cross-training to optimize each team member’s value to the team and company. Documented standard work procedures within data center operations.

·        Reduced impact of system outages to clients by prioritizing post system recoveries and expediting escalations. Proactively ensured all computer equipment was functioning at peak performance and system troubleshooting and restoration documentation was current.

      Technician

·        Responded to general incoming calls/concerns and questions in the console area on a daily basis, while maintaining high levels of customer service in a professional and courteous manner. Ensured timely reporting and resolution of issues.

·        Proficient with procedures, applications and diagnostic tools used to analyze backup failures such as Autosys, TSM, DSVIEW and server logs.  Monitored and reported server backup problems using Tivoli Storage Manager.

·        Reported and updated all online and hardcopy activity such as Network WAN and LAN carryover, shift carryover and Abend reporting 

·        Ensured incident tickets were completed accurately, meeting or exceeding reporting timelines. Monitored incident trends and performed root cause analysis on repeat failures.

                                  

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