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yyJoy Gutiérrez
309 Station Terrace West
Martinsburg, West Virginia 25001
Phone: 1-304-820-9876
E-mail: joy@gmail.com
CLEARANCE: Active
Top Secret
OBJECTIVE: Seasoned IT
analyst supporting organizational initiatives by working with customers,
partners and
technical teams to analyze,
design, develop, test and implement software solutions. Strong
background in technology,
project planning, and business relationships.
EDUCATION: Strayer University, Rockville, Maryland – Fall
2012
Master of Business Administration
Specialization: Management
Rowan University, Glassboro, New Jersey – May
2000
Bachelor of Science, Business
Administration
Specialization: Management
CERTIFICATION: Project
Management Professional (PMP) – Winter 2012
Villanova
University
EXPERIENCE:
iDoxSolutions, Inc.
Program Manager/Senior Principal Analyst
Winchester, VA. (Aug. 2008 – Mar. 2011)
-
Provided program management support for all
operational, technical and financial aspects of the National Name Check Program
(NNCP) for the Federal Bureau of Investigation.
-
Recommended application modifications/customization
to store and disseminate mission critical information from FBI files in
response to name check requests received from federal agencies.
-
Provided
technical reviews, monitoring, and input of new and existing development efforts
of the Quality Resource Management
Component Discrepancy Tracking Database (QRMC DTD).
-
Managed four Subject Matter Experts, one Programmer/Developer,
and eighty end-users of the QRMC DTD.
-
Managed all requirements, testing, and releases of
the QRMC DTD.
-
Provided
one-on-one training to FBI management on how to utilize the QRMC DTD
application.
-
Utilized
an FBI Customer Information Control Systems (CICS) to assist with future
modifications of the QRMC DTD.
-
Provided written assessments and descriptions of
business statistics, models, and forecasts.
-
Prepared
and conducted program status briefings to FBI management personnel.
-
Ensured
that all system and application development efforts adhere to the FBI policies,
procedures and practices affecting work applications such as: Quality
Assurance, Configuration Management, Change Management and user testing.
-
Managed
Joint Application Design (JAD) team meetings and workshops, assisting group
members of JAD teams in developing information system specifications and
functionality to communicate their ideas, information, and opinions more
effectively to FBI management and application developers.
Northrop Grumman Corp -TASC
Lead Technical Trainer/Senior Intelligence Analyst
Chantilly, VA. (May 2006 – Aug. 2008)
-
Oversaw
the development, identification, scheduling, delivery and evaluation of
courses, workshops, conferences, database training, systems training, and
meetings that meet the needs of employees.
-
Administered,
organized, and conduct training and education programs in specialized
applications of military and intelligence systems.
-
Assessed
customer and employee needs for future course development, including lectures
and lab exercises.
-
Coordinated
and managed team meetings regarding future and on –going enhancements to new
and existing mission critical applications.
-
Assisted
in the development of PM documentation, SOPS, & Quick reference guides.
-
Applied
advanced diagnostic techniques to identify problems, investigate causes and
recommend solutions to senior management and technical personnel.
-
Provided
guidance and work leadership to less-experienced trainers.
-
Provided
end user insight as to what features and/or functional enhancement can be
introduced or modified to existing application to further enhance usability and
gain better user acceptance.
-
Managed
and coordinated all data inquiries of sensitive travel information of known
terrorist.
-
Trained
government personnel on the principles of identifying false travel documents
and facial recognition.
-
Participated
in the process of reviewing incoming intelligence data that was recently gather
out on the field.
-
Assisted
in the transformational efforts to meet demands of future intelligence
capabilities and technologies.
Adams
Communication & Engineering Technology, Inc. (ACET, Inc.)
Lead Technical Trainer/Systems Integrator
Washington, D.C. (Sep. 2004 – May 2006)
-
Managed
the registration process of multiple training courses.
-
Ensured
coordination and information of all training material flow occur between all
programs and organizational managers.
-
Provided
formal and in-formal training sessions to new and existing analyst.
-
Oversaw
and delegated the development efforts of updating and creating training
material (e.g. user guides) for various technical-level personnel.
-
Maintained
course descriptions for the U.S. Government course catalog and other outreach
venues.
-
Worked
with application engineers to develop and update technical training materials.
-
Assisted
in the evaluation of software and associated documentation.
-
Provided
technical support to field analysts of a U.S Government web-based secure
analytical application.
-
Managed
and coordinated formal and in-formal training sessions with new hires.
-
Assisted
the helpdesk team in fielding questions/concerns about the U.S Government
web-based secure analytical application.
-
Assisted
in the submission process of creating trouble tickets link to mission critical
data gathering applications.
Central
Intelligence Agency (CIA)
Recruitment Events Program Officer/Data
Analyst
Washington, D.C. (Aug.
2002 – Apr. 2004)
-
Managed,
trained, and assigned Recruitment Events Cadre members to represent the Agency
at college/university career fairs and professional conferences.
-
Supported
the College Relations Division manager in registering for various recruitment
events.
-
Ensured
the Recruitment Events System which contains all future recruitment events was
up-to-date and only accessible to a select group within the CIA.
-
Acted
as the liaison between Headquarters personnel and Regional Based Recruiters for
the various regions of the United States.
-
Analyzed and validated CIA applicant data for accuracy using multiple
system/applications.
-
Researched
and analyzed applicants’ information for un-documented skills that was not
available or properly captured in the Recruitment Center’s database system.
-
Communicated
and demonstrated various ways to obtain applicants information using COGNOS
software.
-
Assisted
team members in the task of scanning and verifying resume information.
-
Gathered
and identified applicant’s information for planning purposes and recruitment
efforts.
Central
Intelligence Agency (CIA)
Administrative Contracting Officer
Washington, D.C. (Jul. 2001 – Aug. 2002)
-
Prepared and negotiated contract proposals; including cost/price
proposals, contractual terms and conditions, and provided an approach for
analysis of pricing data.
-
Participated in the up keeping process of updating various
applications of contracts actions and funding events.
-
Participated in the development of proposal strategies.
-
Provided guidance
and direction to colleagues, customers, and contractors with contracting
questions and other contracting concerns.
TECHNICAL
PROFICIENCIES:
Operating Systems:
Windows
Computer Systems: IBM compatible
Software Packages: Lotus
Notes, Microsoft Outlook, Microsoft Office (MS Excel, MS Word, PowerPoint and
Access),
Visio, MS Access, SQL, Adobe Photoshop, HyperSnap-DX5, FTP, WinZip,
WinRAR, Internet Explorer,
Firefox.
REFERENCE: Furnished upon request.
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