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IT Systems Specialist Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download





IT Manager/Systems Analyst

        Ruby Waite
309 Powerhouse Road
Chittenden, VT  05001
Ph: 802-483-1230
Email:ruby@comcast.net
 



Summary of Qualifications
         Several years of business operations experience coupled with over fifteen years of information systems knowledge
         Exceptional data management, reporting and analysis expertise specializing in relational databases and
associated desktop applications.
         Proven ability to analyze hardware and software solutions and develop user information systems that
promote efficiency and effectiveness resulting in reduced operating costs.
         System disaster recovery planning, implementation, testing and maintenance.
Proficient with a vast array of server and workstation software and hardware and network concepts and technologies, including:

Windows Server NT/2000/2003/2008
Exchange Server 2000, 2003, 2007 & 2010
Microsoft OCS,Lync 2010
Microsoft SQL Server 2005 & 2008 and Reporting Services

Microsoft ISA Server 2006

Microsoft Windows 95/98/2000/XP/Vista/7
Microsoft Office Suite 2003, 2007, 2010 (specializing in Visio, advanced Excel and Outlook)
Symantec Backup Exec 9/10/11/12/2010

VMWarevShere
IIS 6 & 7+, DHCP & DNS
HP CommandView SAN Management Software
DFS File Shares

McAfee ePO Enterprise

Crystal Reports

R & R Report Writer

Visual FoxPro

FileMaker Server & Pro

Experience
IT Systems Specialist – Help Desk Team Lead (June 2008 – Present)
VELCO (Vermont Electric Power Company) (Rutland, Vermont)
Job Duties:Responsible for the provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure. Perform technical research and development to enable continued innovation within the infrastructure. Ensure that system hardware, operating systems, software systems, and related procedures are maintained and up-to-date. Serve as primary support for Microsoft Great Plains, ExchangeSystem, SQL Server and various other server and client applications.
-Provide all aspects of help desk technical support for 180on-site associates as well as several remote substations.
-Exchange Server administrator. Perform all upgrades, maintenance and troubleshooting for the Exchange System and
related peripherals.
-Configure, test and document system backup and recovery procedures.
-Develop and maintain reports utilizing Microsoft Reporting Services, Crystal Reports and Excel.

Accomplishments:
-Coordinated and performed the Exchange 2000 system upgrade to Exchange 2007 and Exchange 2007 to Exchange 2010.
-Performed research and coordinated purchase and installation of the IT department’s Help Desk system, Help Desk
 Authority.
-Completed upgrade of Microsoft SQL Server 2005 on a Windows 2003 platform to Microsoft SQL 2008 running on
Windows 2008 R2. Upgrade included server build and migration of 20+ databases.
-Performed various Microsoft Great Plains system upgrades.
-Re-developed interface for the Fixed Assets System and automated the generation of the Property Valuation Form
submitted to Vermont towns for property tax purposes.
IT Network Administrator (January 2007 – May 2008)
Porter Medical Center (Middlebury, Vermont)
Job Duties: Overall responsibility for design, implementation and support of the Hospital LAN and WAN including installation and maintenance and repair of PC and Network systems, hardware and software.
-Provide all aspects of user technical support for main Hospital as well as seven remote doctor’s offices.
-Design, specify, implement and support Hospital LAN and WAN.
-Setup, configure, backup, maintain and troubleshoot Hospital servers, switches and routers.
-Maintain library of technical documentation and licensing for current hardware and software.

Accomplishments:
-Designated as IT Project leader to head the installation of a Philips PACS (Picture Archiving and Communication
System) system. This included working closely with the Radiology and IT department as well as the product vendor to
ensurethat project timetables and expectations were met.
-Installation ofHuman Resources PVC card employee badging\time card system. This project included researching 
and compiling various software and hardware printing systems information and submitting a proposal to the HR and IT
Director for approval as well asthe installation of the selectedsystem.
-Implemented Group Policy on the Hospital Network to reduce user support requirements and enhance overall network 
security.

IT Operations Manager(2001 – January 2007)
Tuttle Publishing (North Clarendon, Vermont)
Job Duties: Ensured the streamlined operation of the Fulfillment, Customer Service and IT departments in alignment with the business objectives of the organization. Planned, coordinated, and designed IT-related activities of the organization. Worked closely with managers to identify, recommend, develop, implement, and support cost-effective technological and procedural solutions for the organization.
-Troubleshoot ERP system issues, recommend and implement software and workflow solutions.
-Worked with managers and staff to develop suitable applications and procedures to maximize efficiency.
-Worked closely with managers to define and implement IT policies, procedures, and best practices.
-Prepared annual IT budget.
-Consulted with software and hardware vendors to solve problems impeding computer processing.
-Evaluated new software and hardware to determine usefulness and compatibility with existing software and hardware.
-Providedall aspects of hardware and software user support.
-Reviewed and analyzed data to predict future needs and recommend enhancements and requirements.
-Recommend purchase of IT software and hardware.
-Documented and prioritized ERP system modification tasks for in-house programmer.
-Coordinatedthe physical count and audit reporting for the year-end audit for two companies.

Accomplishments:
-Evaluated and coordinated the installation of a multi-carrier shipping manifest system. This involved real-time integration
into the ERP system, documenting new procedures and training users.
-Developed Returns receiving application utilizing Visual FoxPro. This included compiling application requirements and interfacing with Returns Department staff during testing and implementation of the project.
-Worked with Product Manager to implement an effective application and reporting tool to allow for accurate and
efficient reorder of inventory.

Systems Administrator(1997 – 2001)
Tuttle Publishing (North Clarendon, Vermont)
Job Duties: Administration of the IT department in supporting 60+ Windows 9x and 2000 clients running under Novell and Windows NT servers in two offices (Rutland, VT and Boston, MA) in a LAN\WAN environment. Evaluated hardware and software, installed and supported client and server hardware and software, scheduled periodic maintenance as well as programmed and supported the PBX phone system. This position included Visual programming using Microsoft Visual FoxPro, report writing using Crystal Reports and  R&R Report Writer using OBDC and relational databases, programming and implementation of  batch and RF portable data terminals.

Accomplishments:
-Participated in the evaluation, selection and implementation of a new corporate ERP software package.
-Developed and coordinated the data conversion from a heavily modified Realworld Accounting system to a
modernized CIS.PUB Publishing system.
-Initiated and implemented the companies EDI program. This included software evaluation and installation as well as
coordinating the implementation process with the various B2B trading partners. This implementation enabled 60%of all
order volume to route through this system resulting in a dramatic reduction of labor costs in the order processing
department.

Special Operations Coordinator (1994 – 1997)
Tuttle Publishing (North Clarendon, Vermont)
Job Duties: Coordinated the setup and maintenance of billing, fulfillment and inventory control processes for the fulfillment of product for a third party. This included daily communication with the client and working with warehouse and order entry staff as well as the Operations Manager to ensure that the requested goals of the third party were met.
Special Sales Manager(1993 – 1994)
Tuttle Publishing (Rutland, Vermont)
Job Duties: Responsible for sales to non-book trade customers such as gift, gourmet, travel, sporting goods, museum, gardening, parks and monuments, and catalogs. Developed new and existing accounts and implemented strategies to grow and maximize the non-book trade business. Attended various trade shoes and sales events.
A/R Collections and Returns(1991 – 1993)
Tuttle Publishing (Rutland, Vermont)
Job Duties:Contacted customers with delinquent accounts to secure payment. Prepared and mailed form letters to customers to encourage payment of delinquent accounts. Conferred with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sale with customer. Received payments and posted amount paid to customer account. Entered product returns into the system.
Shipping Clerk(1989 – 1991)
Tuttle Publishing (Rutland, Vermont)
Job Duties: Performed shipping duties for outgoing product shipments to customers and receiving duties for incoming inventory. Prepared all appropriate documentation including airway bills, shipping 
USA Resume
 and commercial invoices. Identified and complied with purchase order instructions and customer requirements.
Training
Deploying, Configuring, and Administering Microsoft Lync 2010 (10533A), SQL Server & Reporting Services, Completed certification program for WorkSite System Engineer (document management system), Accelerated SAN Essentials, Managing HP StorageWorks Enterprise Virtual Array UC420 H.01, Managing and Maintaining a Windows 2003 Environment; Implementing, Managing and Maintaining a Windows 2003 Network Infrastructure;Windows NT Core Technologies;Microsoft Visual FoxPro 6.0 Professional Training;UniVerse Fundamentals (UV901);UniVerse Database programming (UV901.2); Troubleshooting & Maintaining PC’s; A\R collections and customer service training.
Education
Associates in Business Management(May 2008), College of St. Joseph, Rutland, Vermont.

References Available upon request.




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