Desktop Support Resume Content in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

CERTIFICATIONS

A+ Certified, Dell: DCSE - Customer Experience V.2.5, DCSE Client DMS Softskills,

Network Certified Professional (NCP), & Sprint-TSS Voice & Data

SUMMARY OF QUALIFICATIONS

·         Independent-I.T. Contractor/Consultant from 06/2006 - Present    

• Windows OS upgrades, PC conversions, and Deployment Projects.      
• Imaging and Migrations.                                                    

·         Technical experience in systems administration and Helpdesk issues; from Desktop Support to Network Management: at Level (Tier) I, II, & occasionally Level (Tier) III.

·         Concise communicator with the ability to interact with all levels of personnel.

·         Strong problem solving skills and creative thinking.

·         Ability to work well independently and as a team player.

·         Ability to be flexible with schedule as appropriate to technology business needs.

TECHNICAL SKILLS

• Operating Systems: Windows 2000, XP, Vista, Windows 7, Server 2000, Server 2003, Server 2008, Linux 2.13, Linux Red Hat & Centos.
• A basic working knowledge of Linux Mandrake, & Fedora.
• HP ProLiant & Dell PowerEdge Servers, HP ProCurve Routers, & Force 10 Switches.
• Basic working knowledge of Rapid Deployment Pack, VMWare, SAP, VPN, MS Exchange 2010, MS SharePoint 2010, Windows Server 2008, VoIP & Android Hand Held Technology .
• Software Applications: such as MS Office 2010,  MS Office Suite 2007, Microsoft Project 2003, Office 2000,  MS Outlook 2010, and SCCM 2007 .

• Programming Languages: Q-basic, C, C++, C++.net, Java, HTML and Dreamweaver.

 

EDUCATION AND TRAINING

MASTERS, Management Information Systems, in process                                                   2010 

Keller Graduate School of Management                                                                        Houston, TX      

I.T. SUPPORT SPECIALIST, CompTIA and Microsoft Training,                            2008- 2009                

Milestone Technical Institute                                                                                    Houston, TX                             
NETWORK CERTIFIED PROFESSIONAL (NCP), Computer Networking,                     2007                                                

Computer Systems Institute                                                                                             Chicago, IL

MASTERS, Management Information Systems courses,                                             2005-2006            Keller Graduate School of Management                                                          Oakbrook Terrace, IL

BACHELOR OF SCIENCE, Information Systems Technology,                                            2005

Southern Illinois University                                                                                      Carbondale, IL

WORK EXPERIENCE

Hewlett-Packard – Open Ended Contract                                                          Houston TX

Server/Data/Network Technician                                                                          10/2011- Present

                                                                                                                 

·         Server and Network hardware configurations and Deployments using Linux 2.13, Red Hat & Windows 2003 with HP ProLiant & Dell PowerEdge Servers, HP ProCurve Routers, & Force 10 Switches.

·         Deploying images through Rapid Deployment Pack (RDP), Remote Desktop Protocol & some debugging.

·         Following proper HP cabling procedures for Server interfaces as per Data Center Cabling Standards and Solutionscabs.

·         Recognizing Server errors and determining action to be taken. Assisting with installation and modification of software products on the network as required, such as switching nodes on a HP StorageWorks DL 180 &380-SL Clustered Gateway Node Model NAS server - Ultra640 SCSI.

·         Toshiba Fusion Card installation & troubleshooting.

·         Troubleshooting for network connectivity.

·         Communicating with Engineers and/or support teams to track problems and document status.

·         Assembled HP ProLiant Servers to EVA, Buccaneer, and Super Dome Racks.

·         Installing and configuring of software products on the network as required for HP (ie HP DL160G6 E5606 1P 4GB-R, StorageWorks MSA60 Storage Array 12x1TB 7.2K RPM SATA 1.2TB,Dual ps, The HP ProLiant DL160 G6)

·         Following proper HP cabling/ wiring procedures for Server interfaces as per Data Center Cabling Standards and Solutions cabs.

RPC INC -   Short-term Contract                                                                       Houston, TX  
Desktop Deployment Support Technician                                                     08/2011 - 10/2011        
                  

·         Desktop/Network Support for PC installations and LAN configurations with Windows XP, and Windows 7 Migration.

·         Basic configuration of System Center Configuration Manager (SCCM) 2007 in Windows Server 2008.

·         Set permissions NTFS folder and file.

·         Reset passwords, unlocked, and created accounts in Active Directory (AD).

·         Installed Microsoft Management Console (MMC) snap-in for Active Directory Users and Computers.

·         Scheduled, coordinated, for upgrading or replacing user’s Desktops/ Laptops.

·         Acted as 2nd level Helpdesk point of escalation and remote deployment.  

·         Troubleshooter and researched error codes for live applications regarding compatibility issues with Windows 7 upgrade.

Baker Hughes INC - Short-term Contract                                                         Houston, TX

Desktop / Network Migration Support Technician                                       07/2011 - 08/2011                        
              

·         Enterprise Wide Windows 7 Migration & upgrades; including scheduling, coordinating, acting as 2nd level point of escalation and remote deployment.

·         Desktop/Network Helpdesk Support for PC installations and LAN configurations with Windows XP, Vista, and Windows 7, as well as MS Exchange 2010, MS SharePoint 2010, VPN client and Active Directory.

·         Set permissions NTFS folder and file.

·         Shared and Adding Permissions in NTFS.

·         Basic installation and configuration of System Center Configuration Manager (SCCM) 2007 in Windows Server 2008.

·         Basic SAP Support Specialist for EAS rollout for Baker Hughes formerly known as B&J services.

·         Worked with Information Technology Infrastructure Library (ITIL) and Incident Management Process for technical issues & trouble tickets for end user support using BHBSS Service desl v1.0.

·         Documented and tracked all peripherals and Network problems using SharePoint 2010.

·         Remote desktop support using UltraVNC Viewer Live with configuring & installing SAP applications.

·         Basic installation and configuration of System Center Configuration Manager (SCCM) 2007, formerly Systems Management Server (SMS).

·         Level II Helpdesk Support for instructing new users with new software applications and login issues.

·         Installed and replaced Desktops, Laptops, Peripherals, Printer hardware components (Lexmark, Dell, HP,etc) .

Wells Fargo - Open Ended Contract                                                                         Houston, TX
Field Service/ Desktop Support Technician                                                        04/2011 - 07/2011                                                                                                       

                                                                       

·         Excellent 1^st call resolution for Helpdesk technical problems with software and hardware on wireless devices for internal and external customers.

·         Desktop/Network Support for PC installations and LAN configurations for Windows Migrations and Upgrades.

·         Installing and replacing Desktops, Laptops, and Printers, Server Hardware (Dell PowerEdge, HP ProLiant, IBM, Lexmark, and Source Technologies) with Windows XP Professional (32bit & 64bit) Windows Server 2003 in Active Directory (AD Domain).

·         Managed User Accounts in Active Directory.

·         Reset passwords, unlocked, and created accounts in Active Directory.

·         Granted user access to specific level permissions NTFS folder and file.

·         Managing Organizational Units in AD.

·         Documenting and tracking all peripherals and Network problems through Knowledge Management System.

·         Trouble shooting for network connectivity issues.

·         Preventative Maintenance for Lexmark, Source Technologies Printers, Ad-master, and Panini.

·         Replacement of SigPads and PinPads with VeriFone combo PinPad/SigPad device

·         Replacement of PinPad holsters with VeriFone holster at applicable sites.

·         Replacing outdated desktops/laptops (desktops will come pre-built from the
Depot).

·         Reimaging a minimum number of StoreVision machines to Windows XP from
Windows 2000.

·         Replacing the following outdated equipment: All CRT, all Monitors,
and other outdated monitors, OBS workstations, MICR printers, Admaster
receipt printers.

·         Document printer consolidation (removing unneeded devices).

·         Replacing existing hubs with 24/48 port switches.
Replace end of life routers (routers will come pre-configured and will add
very little time to installs).

·         Replacing outdated UPS devices.
Move existing OBS workstations currently connected via DSL and/or Broadband
to WF Network.

·         Installing MFP only at selected location to be determined.

·         Vendor performs the basic cabling as needed, up to 100’.

·         Consolidation of all excess old equipment.

Devon Energy - Contract                                                                           Houston, TX
Dell Desktop/ Laptop PC Refresh Technician                                        11/2010 - 12/2010                                 

                                                                                                                                                                                                                                                                                              

·         End User Support Desktop/Network Support for PC refresh and LAN configurations with Windows XP & Windows Server 2003 in an Active Directory (AD Domain).

·         Installed Microsoft Management Console (MMC) snap-in for Active Directory Users and Computers.

·         Configured wireless devices for Desktop and Laptop peripherals.

·         Assisted Systems Administrator with moving Linux OS Servers.

·         Troubleshooter and resolved Desktop/ Laptop PC hardware, and software issues, with Enterprise antivirus software (such as AVG, CC Cleaner, Ad Aware, and McAfee).

·         Installed and configured Cisco telephones.

·         Reset passwords, unlocked, and created accounts in Active Directory.

Hewlett-Packard – Open Ended Contract                                                          Houston TX

Server/Data/Network Technician                                                                        09/2010 - 11/2010                                                                                                                                                      

·         Basic trouble shooting for network connectivity.

·         Communicating with Engineers and/or support teams to track problems and document status.

·         Assembled HP ProLiant Servers to EVA, Buccaneer, and Super Dome Racks.

·         Installing and configuring of Hardware products on the network as required for HP (ie HP DL160G6 E5606 1P 4GB-R, StorageWorks MSA60 Storage Array 12x1TB 7.2K RPM SATA 1.2TB,Dual ps, The HP ProLiant DL160 G6)

·         Following proper HP cabling/ wiring procedures for Server interfaces as per Data Center Cabling Standards and Solutions cabs.

·         Assisting with HP pack-out and shipping.

UBN Energy - Contract                                                                              Houston, TX
Dell Desktop/ Laptop PC Refresh Technician                                        06/2010 - 08/2010                                 

                                                                                                                                                                                                                                                                                              

·         Worked as part of a project team dedicated to hardware replacements.

·         Contributed to the team effort by accomplishing project tasks on schedule and by interacting with members of the team.

·         Installed and configured servers, desktops and laptops according to directions in a Windows Server 2003 environment: with Active Directory (AD Domain).

·         Set File and Folder Advanced NTFS Permissions.

·         Interacted with contributors from other project which reams was an element of this position.

·         Performed installation and refresh activities as schedules according to project plan and directions.

·         Installed and configured Cisco telephones.  

·         Installed and configured routers, switches and access points according to directions

·         Followed documented procedures and use proper forms.

·         Performed services onsite at customer locations in the US and Internationally.

BP Mobile - Contract                                                                                  Houston, TX
IBM Desktop Support/ PC Refresh Specialist                                         04/2010 - 05/2010                                 

                                                                                                                                                                                                                                                                                              

·         End User Support Desktop/Network Support for PC refresh and LAN configurations with Windows.

·         Share and Added permissions NTFS folder and file.

·         Set Effective Permissions in NTFS.

·         Manage Local Users, and Manage Local Groups in Active Directory Domain.

·         Configured wireless devices for Desktop and Laptop peripherals.

·         Troubleshooter and resolved Desktop/ Laptop PC hardware, and software issues, with Enterprise antivirus (such as AVG, CC Cleaner, Ad Aware, and McAfee).

·         Installed and configured Windows based workstations for customer sales.

Sears – Upgrade Contract                                                                        Houston, TX
Network Printer Technician                                                                         08/2009 - 08/2009                                                                                                                                                                                                                                                                                                                                      

·         Installed and replaced legacy IBM, Lexmark, and Source Technologies Printers, with new Lexmark Multifunctional Network Printers.

·         Documenting and tracking all peripherals and Network problems through Knowledge Management System.

·         Troubleshooting for network connectivity issues through TCP/IP.

Target - Contract                                                                                  Houston, TX
POS Upgrade/ PC Technician                                                           02/2009 - 07/2009                                                                                                                                                                                                                                                                                                                                      

·         Documented communications room issues not captured during site survey.

·         Documented security requirements for store server and network equipment.

·         Installed new NCR Register components for (POS) Point of Sales systems.

·         De-installed existing IBM Registers and components.

IT / Helpdesk Support Technician - Service Contract                                                     Houston, TX                                     

Milestone Technical Institute                                                                                08/2008- 02/2009

        

·         Supported printers, PC hardware, and software at multiple locations at customer's request.

·         Manage the Domain Using a Different Domain Controller in Active Directory (AD).

·         Troubleshooting and resolved Desktop / Laptop PC hardware and software issues with antivirus software (such as AVG, CC Cleaner, Ad Aware, and McAfee).

·         Installed network printers & local workstation machines in laboratory environments.

·         Rebuilt and configured desktop/ laptop PC’s with Windows XP/Vista for customer sales.

·         Synced Bluetooth and peripheral devices with wireless devices and laptops PC.

Sprint/ Nextel - Contract                                                                          Fort Worth, TX                                                                                                                                                                                                                                         Technical Support Specialist                                                                      04/2008 - 07/2008                                                                                                                          

·         Reprogrammed and updated data profiles with software on wireless devices such as the Blackberry and the Palm hand held devices.

·         Synced Bluetooth devices with wireless devices and laptops PC with Windows OS.

·         Assisted Sprint customers and customer care representatives with modifying and updating service plans.

Network Engineer/ Technician (Undergraduate Assistantship),               08/2004- 05/2005

Network Engineering at SIUC                                                                                      Carbondale, IL                                     

·         1^st call resolution for technical problems with software and hardware on wireless devices for internal and external customers.

·         Documented and tracked all peripherals and Network problems using Action Remedy Trouble Ticket System.

·         Installed desktop PC hardware at multiple locations at customer's request.

·         Installed & configured Dell PowerEdge Servers at LAN Administrator’s request.

·         Configured and implemented domain-wide security templates, and group policies in a very high pressured environment.

·         Created and managed domain user and group accounts.                                                                                                                                                       

·         Resolved software/hardware and helpdesk related issues with Outlook to using antivirus software such as McAfee, Stinger, Ad Aware, etc.

·         Reformatted and installed operating systems on servers, laptops, & desktop PCs using Windows 2000, XP, and 2003.

·         Cleaned and performed services on hard-drives for SIUC surplus & state auctions.

·         Worked with Active-Directory installing printers & local workstations to (LAN) Local Area Networks.

·         Administered and troubleshooting DNS and DNS clients, implement local security policies, and create local user and group accounts.

·         Share and Added permissions NTFS folder and file.

·         Set Effective Permissions in NTFS.

·         Granted user access to specific level permissions NTFS folder and file.

·         Familiarized with backup situations and practical application.

·         Used Remote desktop login Windows XP Professional.

INTERN EXPERIENCE

IST Intern Lab Attendant                                                                                        08/2004- 05/2005 School of Journalism at SIUC                                                                                           Carbondale, IL                           

                                                                                                                                               

·         Maintained the networks of up to 200 machines in laboratory environments.

·         Administered networks for staff and responded to end user support.

·         Installed and configured Windows and OSX to SIUC standards.

·         Reset passwords, unlocked, and created accounts in Active Directory.

·         Responded to end user request for assistance with Windows and Macintosh hardware/software issues.

·         Granted user access to specific level permissions NTFS folder and file.

·         Managed domain servers/troubleshooting clients, utilized wired/wireless remote connectivity.

·         Knowledgeable of set-up and implementations of DHCP service and TCP / IP networking.

·         Some basic configurations of Linux OS (such as Mandrake, Fedora, Red Hat & 2.13).

IST Intern Associate                                                                                                 05/2004-08/2004

WSIU Broadcasting                                                                                            Carbondale, IL                                                                                                                                                                                              

·         Installed and configured Windows and OSX to SIUC standards.

·         Managed the PCs of all users by using new technologies.

·         Prepared video-on-demand hard-drives for installation.

·         Experienced troubleshooting multi-function printers, audio and video equipment, and mass storage devices.

·         Assisted school district tech coordinators with installation & configuration of video-on-demand hard-drives.

·         Researched and resolved relevant technical problems; tested new hardware & software configurations.

 

Library Affairs/Student Worker                                                                   05/2002- 05/2005

Morris Library at SIUC                                                                                                   Carbondale, IL                                                                                                 

·         Utilized computer skills in Library Affairs daily.

·         Performed general office duties.

·         Assisted patrons, faculty, and staff members with library inquiries on National Library Database.

·         Sorted and re-shelved books by the Dewey Decimal & Library of Congress System.

KEYWORDS: IT Specialist, PC Technician, Network Support, Help Desk, Network Administrator, Desktop Support, Network Technician, IT Technician, A+ Technician

Download Resume Format