Desktop Engineer Resume Samples in Word Format Free Download -->

Desktop Engineer Resume Samples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Anna Johnston

(618) 975-9876 ¡ anna.johnston@gmail.com


Summary                A skilled information technology professional with extensive experience in hardware/software troubleshooting, support, implementation, analysis, and upgrades and training.  Creates and manages telephone and data circuitry, monitors and repairs network connection integrity for worldwide mainframes, hardware, and data. Works efficiently with internal and external customers to ensure smooth running operations companywide.


Experience              RehabCare Group, St. Louis, Missouri
Junior Desktop Engineer........................................................................................... 2011

Ÿ  Packaged, deployed and troubleshot new software corporate wide.
Ÿ  Worked with various software including SCCM, Active Directory, Virtual Clients (VM).
Ÿ  Provided 2nd level troubleshooting for local and remote customers.
Ÿ  Implemented proper testing protocols for various types of compliance.
Ÿ  Assisted with maintaining network traffic, server utilization, and software integrity.


IT Helpdesk Coordinator.................................................................................... 2008-2011

Ÿ  Provided troubleshooting and repaired PC/laptop hardware, software, printers, and data communications equipment by way of telephone, email, and voicemail.
Ÿ  Handled remote and onsite troubleshooting, installation, repair and use of MS Office Suite, Active Directory, Windows 2000/NT/XP, networking, remote security, and password protocols.
Ÿ  Assisted with deployment and service issues, with hardware and software, involving iPhone, Blackberry, Palm, and portable digital phones.
Ÿ  Used BMC Magic and multiple databases for documentation and resolution.


Anheuser BUSCH, St. Louis, Missouri
IT Support Technician....................................................................................... 2006-2008

Ÿ  Handled troubleshooting and repair of PC/laptop hardware, software, printers, and data communications equipment by way of telephone, email, and voicemail for multiple countries.
Ÿ  Experienced in troubleshooting, installation, repair and use of MS Office Suite, Active Directory, Windows 2000/NT/XP, networking, remote security, and password protocols.
Ÿ  Trained and on-boarded new hires.
Ÿ  Provided timely customer satisfaction using many diagnostic resources and “Quintus” and “HP Service Center” for documentation and resolution.


Duke Energy, (Cinergy), Cincinnati, Ohio
IT Help Center Technician................................................................................. 2005-2006

Ÿ  Handled troubleshooting and repair of PC/laptop hardware, software, printers, telephony, and server related equipment by way of telephone, email, and voicemail for multiple countries during regular and “on-call” hours.
Ÿ  Experienced in troubleshooting, installation, repair and use of MS Office Suite, Exchange Server, Active Directory, Windows 2000/NT/XP, networking, remote security, and password protocols.
Ÿ  Worked with issues involving internal telephone systems and voicemail.
Ÿ  Assisted with issues involving Blackberry and portable digital phones.
Ÿ  Provided timely customer satisfaction using many diagnostic resources and “Remedy” for documentation and resolution.
Ÿ  Selected to trained new employees. 
Additional
Experience            Fifth Third Bank, Cincinnati, Ohio.................................................................... 1993-2005
IT Support Technician / Desk Side Engineer, 2001-2005 
Performed on site installation, troubleshooting, and repair of PC/laptop hardware, software, and telephone equipment during normal and “on-call” hours.  Handled extensive work done with networking PCs, printers, fax machines, servers, switches, hubs, and all associated wiring.  Installed and troubleshot internal telephone systems, including hardware, wiring, and connections to the PBX system and telephone company. Worked with various network/local printers’ hardware and software. Provided timely customer satisfaction using many diagnostic resources and “Remedy” for documentation and resolution.  Led special projects and conversions involving rollouts of new operating systems and conversions of out of state locations.

Network Operations Center Analyst, 1996-2001.
Handled installation, troubleshooting, repairing, and maintaining various multinational Data circuits and related hardware.  Worked with various types of cabling, OS platforms, communication protocols, and related vendors.  Implemented new protocols and trained  new and current employees.

Customer Service Representative, 1993-1996. 
Assisted customers with general banking needs.  Acted as the liaison between customer service and networking for electronic banking.



Education                             Great Oaks Joint Vocational, Cincinnati, Ohio
Associates Certificate in Radio/TV Production and Broadcasting
Trained in electronics and in the use and repair of related equipment


Professional
Development                         Dell, HP, and Lexmark repair and maintenance training--Certification
Networking methods, engineering, and communication protocols courses.
Communication, conflict, diversity and related courses.


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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