Customer Support Specialist Resume Examples in Word Format Free Download -->

Customer Support Specialist Resume Examples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
SOPHIE RICKMAN
Arlington, TX 76001
(817)451-9876
(817)247-1230
sophie@aol.com

Customer Support Professional with over 10 years experience in the Healthcare, Medical Supply and Distribution Industry.  Expertise includes working with large healthcare systems and buying groups, handling contracts, pricing, computer reporting, analytics, AR issues, product research and problem solving.  Outstanding customer relation skills, able successfully manage multiple priorities in a fast paced, highly regulated environment.
·        MS Word
·        Excel
·        Access
·        PowerPoint
·        Outlook
·        Data Entry

Professional Experience

OWENS & MINOR DISTRIBUTION INC., Flower Mound, TX                                   2001-2011
Owens & Minor acquired McKesson Medical in 2007.
PANDAC Analyst - Southwest Area (2011)
PANDAC is a specialized suture management program for hospitals and surgery centers.
·        Surveyed the suture and endomechanical products in OR areas of hospitals and surgery centers to identify where efficiencies could be implemented and to identify a guaranteed savings.
·        Compiled reports for business reviews and documentation of savings.  
·        Analyzed data to identify cost savings opportunities that could be achieved by adjusting par levels, standardizing product, lowering cost-per-case and freeing Clinicians from the purchasing and inventory process.

Customer Support Specialist (2010-2011)
Performed CSS duties both on-site and out of O&M's Distribution Center in Flower Mound, TX for Texas Health Resources Hospital System in Arlington, TX.
·        Handled contracts, pricing, reporting, AR, and any other issues that arose on a daily basis.
·        Worked with the buying group that negotiates contracts for its members.

Customer Support Specialist (2001-2010)
Worked on-site as representative at Baylor Health System's Corporate Office in Dallas, TX supporting Owens & Minor's medical supply Prime Distributor Agreement for their 13 hospitals.
·        Handled contracts, pricing, reporting, AR, and any other issues that arose on a daily basis.
·        Worked with Baylor’s IT Department through three computer upgrades to assure accuracy of data provided from O&M.
·        Trained Baylor personnel on Wisdom II, a web based data warehouse that holds all of the hospital system’s purchasing information that can be easily accessed to build various reports.

Additional Relevant Experience

McKesson Medical, Grapevine, TX
Contract and Rebate Coordinator
Managed and monitored manufacturer contracts, filed and reconciled rebates, processed bid requests for medical supplies from individual hospitals, buying groups and the government.

Education
Bachelors Degree, Olivet Nazarene University - Bourbonnais, IL


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