Customer Support Engineer Resume Samples in Word Format Free Download -->

Customer Support Engineer Resume Samples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Customer Support Engineer
Information Technology Management
Experienced  Customer Support Specialist with over 7 years of proven success with problem resolution and customer support;  savvy self-starter with technical proficiency supporting applications and process improvement projects.

Relevant Skills
Technical Support – Helpdesk, remote support, phone support, GoToAssist, VNC
Project Management – Installation of numerous applications, managed various contractors to complete successful installations
Desktop Applications – Microsoft Office 2002/2003/2007, Lotus Notes, G.I.S, Siebel, Excel, AS 400/ IBM and Gentran, Outlook, Medical applications
Ticketing Systems – Vantive, and People Soft

Employment History

Sprint Nextel corporation- Atlanta, GA                                                                          August 2010- Present
Employee Account Technical Support
Provide technical support for all departments within the company. Assistance employees with company email accounts and applications download to their handheld devices as well as performing activations of upgrades and replacement phones.
§  100% phone support for the business technical sercive Assurance (BTSA)
§  Support employees with technical issues related to sprint/Nextel services and products
§  Create network tickets for cell site outages


McKesson – Alpharetta, GA
Product Support Analyst 2                                                                            November 2007- March 2010
Provide technical support for high dollar revenue generating 3rd party vendors selling the Lytec and Medisoft Product.  Work with clients via telephone support and using remote support tools. Provided support for hardware and software incidents.  Resolved majority of support calls on the first contact with the client.  I served as the Tier 2 liaison for one of the company’s larger Pharmaceutical clients.  Provide documentation for escalated issue resolutions for training support of Tier 1 agents.  Manage quality assurance process for EDI claim rejections.   Direct support to high value clients and remote support for all of the company’s other clients.
 
§  75% phone support, 25% data support, supporting Medical applications,
§  Serve as Tier1 rep from Nov2007 to Jan2009 than Tier2 rep from Jan2009 to Mar2010
§  30-40 tickets per day as tier 1, 7-14 escalation tickets per day as tier 2
§  Data repairs using  SQL 2000/2005 database and performing conversions
§  VNC and GoToAssist remote for example  using webex
§   Assist medical offices to ensure HIPPA compliance with their computer networks
§  Application support for multiple applications, and industry specific applications
§  Printer and hardware support
§  Provided clients with reliable backup data

Home Depot Corporation – Atlanta, GA                                                April 2007- November 2007
Logistics/Project Coordinator
Managed vendor selection process for logistics carriers and other departmental projects; Collaborated with vendors to identify process improvements and cost savings in the shipping and receiving of Home Depot products.  Analyze client business needs and develop solutions. Monitored logistics invoicing for accuracy and data integrity thereby by maximizing vendor performance

§  50% phone support using People Soft ticketing system, 50% logistics and analyst support,
§  Assessed vendors’ viability and provided appropriate vetted pool of vendors that met Home Depot criteria, budgets, and specifications using Excel and Gentran
§  Assisted vendors with EDI transactional processing for electronic payments
§  Responsible for educating vendors on Home Depot service expectations during the new vendor on-boarding process


EnfoTrust – Marietta, GA                                                                     February 2005 - October 2006
 Technical Customer Support Specialist
Assisted Home Depot vendors with technical support; provided telephone support and utilized remote tools such as GoToAssist. Primary focus was on support data collection through active sync technologies.  Developed training modules for new hires and assisted as floor leader during new employee nesting period.

§  90% phone support, 10% training, supporting PDA handheld devices, active syncs, active dictionary, printers

Dendrite – Norcross, GA                                                                                                        August 2003 – November 2004
Help Desk Analyst
Provided technical support to field Pharmaceutical Sales Representatives; supported District and Regional managers with strategies to improve productivity through increased adoption of hardware and software tools used by representatives   

§  100% phone support using Vantive ticking system
§  Maintained detailed documentation for recording of gross sales
§  Supported processes for capturing sales data through personal handheld devices using Lotus Notes






Education and Certifications
B.S. Business Administration (3.0 GPA) with minor in Marketing
Clark Atlanta University (1999)



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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